Hi,

 

I am currently testing the software (Amongst many others) and i like most of the features so far, i am looking at this from a totally NON-IT stance and am looking to use it to provide support for our clients for the products we sell/maintain/support so i for eample would like to see things such as the below but also would like to know where to see a better roadmap for 7.6 as i think some items i would like such as Account Specific Request Templates are already scheduled but i can not find a true roadmap with 100% confirmed features/changes and a better date than just December (And looking at older posts i have seen a year pass from a post saying a release is coming with that feature and the actual release).

 

Things i would like:

 

I think are coming

1) Account Specific Request Templates

2) Account Specific Announcements or even to Site level

3) Mobile client (Details of what will be available to do for requester/engineer)

 

Have not seen

4) Sub-Accounts linked to Parent Accounts = My ideal layout would be Country (Maybe Region field but would want for access/reporting use aswell) -> Client (Account) -> Client Division (Sub-Account as need details and to assign contacts/requesters so the Region single text box is not enough) -> I would prefer then a "Project" level (A single text box like Region would do here) -> Site (Site) -> Floor/Location -> Area/Ref -> Asset.

 

The Sub-Account is the main one but another approach where you can customise that tree and add levels would be good, such as used in http://www.piranacmms.com where you add a level and choose a parent and an icon so you can create the above if you wish (Sort of like category/sub category in your standard forum where you can then rules/icons/permissions/e.t.c. per category)

 

5) Add a tab to show all the requesters (clients to me) like a CRM so i can type there name/company and search while on the phone to get there account and sites ready to then get there asset.

 

6) Using above i would then like to be able to add a new request directly from the asset so it is then linked and most fields pre-filled.

 

7) Option in admin to disable functions (And there tabs/fields everywhere) such as Orders, Workstations, I.T, Problems, Change, e.t.c.

 

8) Site Specific or even Asset Specific Contracts

 

9) On Contract, add a radio option to enter the period in years & months instead of the end date so you dont have to work it out.

 

10) Account/Sub-Account/Site Specific attachments

 

11) Document library that links products to documents

 

Sorry for the long list but just trying to find a good solution and so far MSP looks the most forfilling but is not quite there.

 

Thanks

 

Dan