how to auto assign specific ticket to specific technician
how to auto assign specific ticket to specific technician or group of specific technicians permanently ex : i'd like Mike and Jone always responsible about car tickets . how i can do that ? is there any way to do it or not ?
Can SLA escalations to be group specific?
Tickets in our organization are managed by group based on the application selected. Can the SLA escalation notifications be setup to notify individual groups based on a field value such as affected application?
NPS report
Dear DEV , EventLog Analyzer have support Network Policy Server (NPS) log , it's very useful . I hope it's soon support Network Policy Server (NPS) . Thanks
Domain Scanning Problem
Our domain AD structure has changed since the last time we imported from it, and now the software will not let us fetch the updated OU list. Whenever we click on Fetch OU's from Active Directory Again, I get an error that says Exception Occurred while enumerating Organizational Units. We have tried multiple user accounts that would normally have access to the AD list, and have tried using both the server name and the IP address, but have gotten the same result. We are currently using SDP version
Scheduling PM tasks
Is there anyway you could include the ability to schedule by particular _days_ of a month, as well as by date? It would be good for us if we could have (for example) the third Friday of the month.
Empty Resource (without account name) on PMP Agent Installation
Hi, I want PMP to automatically add account "Administrator" and configure it for password reset whenever I install PMP Client on any workstation. Currently I have 4000 of machines and I am planning to deploy PMP agents. Please suggest a way to achieve this task as currently when I am trying to install PMP agent on any workstation it's just adding Resource name in PMP server and I have to manually add "Administrator" account for password reset. Also let me know if there is any report available which
Problem in creating replica
Hi, I am trying to build replication pack on my primary server with the below command: (I executed the command from PMP/Bin folder and before running the cmd I stopped PMP service and checked for mysql-nt process which was terminated) HASetup.bat pmpreplica but its giving error "unknown Host." etc I am on PMP 6302. I have attached logs folder, kindly check. Regards,
Applying a template to an existing ticket
Is it possible to apply a template to an existing ticket?? I can use them when creating a ticket but not all of our tickets are created manaually, for example, when we receive an e-mail. I'd like to be able to add the template after the ticket has been created from the e-mail. Is this possible?
How can i scan my HP ProCurve 2410?
Hi! How can i scan my HP ProCurve 2410 in my ServiceDesk Plus? Thank you
Previous Version Download
I am in the middle of a migration of our ADManager Plus install. I went through the procedure of backing up, installing to the new location, but I didn't notice there was a version upgrade from 5030 to 5031 and now I can't restore the database. Stupid mistake on my part, but here I am with no ADManager install now... I've searched the site, but I can't seem to find any download area for previous versions. Does anyone have a link to download the 5030 installer package anywhere? Thank you!
Generate report overnight
How can I generate the "Real Last Logon" report overnight and have it ready each morning?
Multiple Event Log ID's to 1 Rule
Is it possible to create a single Event Log Rule in OpManager for multiple Event ID's (like you can with EventLog Analyzer?) For example I want 2 rules: 1 for non-standard Logon failures (530,531,532,533,535,536,537,539,627,644,4625) and 1 for std Logon Failures (529) Or do I have to create a seperate rule for each event ID?
User Test
Me instale el Support Center Plus version de prueba para ver que tal es, pero cuando quiero acceder por el localhost a la web me pide un usuario y contraseña que desconozco, podrian ayudarme con ese usuario para poder evaluar este software. Gracias.
Remote Control within network issues Windows 7
I am having issues with the remote control within network. assets > workstatios > laptop1 >remote control within network, Then the connect remote workstation wiondow pops up and starts installing the agent.exe (installs ok) and trys to authenticate your connection with the user/laptop. The authenticate your connection window is not poping up on the user side. all workstation on the network are laptops running windows 7 64-bit Professional. all laptops are scan in to asset > workstations I have
Feature request for folder monitoring
We have a requirement to monitor a folder which processes files in batches. A remote process/server delivers files to this folder to be analysed and processed. We need to know if it's processing OK. Unfortunately, file count monitoring can't be used as we don't know how many files will be dropped in at any time, or when they will arrive. What we would like, if possible is to monitor the last modified date (age) of the oldest file in the folder and alert if it does not change between a specified poll
Juniper SRX240 Monitoring
Hi There, I am having issues with monitoring a Juniper SRX240. There does not seem to be a device template for the device. Can anyone provide any information on how to get this to working. SNMP has been enabled on the device
New request only from domain users
We are currently evaluating ServiceDesk Plus. We have it configured and it appears to be working great thus far. We have run into a minor inconvenience thought. We are using our helpdesk@domain email as the email in ServiceDesk to create new requests. However this email address is also on many subscription lists, so every time a vendor emails us, it creates a new ticket. Is there a way to restrict the ticket creation to only those emails coming to the helpdesk@domain email from domain emails? TIA
Can't use SQL with carriage returns in custom report
Select * from table works fine. Select * from table does not work. I write all queries in SQL Server Studio Manager and then paste them into SDP reports. It is too tedious to reformat long queries. Is this a known issue and being fixed? Thanks.
Tasks Enhancements ?
We are currently using ServiceDesk Plus Enterprise for out IT service desk. We now have another potential (non IT) application for ServiceDesk Plus but the main obstacle to choosing ServiceDesk Plus over other software is the limited functionality of Tasks. Can you please advise whether and what plans there are to improve the Tasks functionality in ServiceDesk Plus. Ideally Tasks would need to be more like Requests. I know this question has come up before and the Tasks functionality has already
How to remove device categories from Maps in Opmanager
I would really like to be able to remove device categories that we do not use in OpManager, anyone know how I can go about doing this? Thanks, Phil
attach documents to a request via 'Actions --> add attachement' menu instead of having to edit the request
Hi I would really appreciate having a new menu item 'add attachment' under the Actions menu in the request view, in order to add attachments to a request. Today, you have to go to edit mode and then add an attachment. IMHO, adding an attachment is not like editing a call; so every technician should be able to do so. To edit a call, you have to have the correct rights. Not all our technicians have the request edit rights in my configuration. Thanks. Best regards, Marc
Allied Telesis stacked switches problem
Hi, I have got 2 AT-9448s/XP switches configured in a stack, where one of them is having a role as master while other is member. In Oputils 5, on switch port mapper, it shows only 48 ports, and it should map all 96 ports from both switches. Also, Oputils groups by the hosts from desired port on both switches. Example: on port 1.2 I have 2 hosts (host a, and host b), and on port 2.2 I have 3 hosts (host c, host d, host e). On Switch port mapper I can find 5 hosts under port 2. Which means that it
Issue with VMWARE ESXi 4.1
Just a few days ago we migrated to new VMware. We took this opportunity to scale some of our monitoring machines into the virtual environement. After building a new Win 2008 x64 virtual machine and loading OpManager 8722 I cannot discover or monitor our VMware Hosts. We have tried several options but the vendor, category never recognizes as vmware. And I also do not see VMWare in the type which I am positive we had in the previous build, which recognized our hosts without issue. All of our credentials
Service desk Plus Back Up
Hi All, Has anyone tried to do a restore from the BackUp in SDP, is it a full backup can I recover my full system from this file?
Errors from removed ports?
We are running the latest version of OpManager Professional (Build 8722 ) We have a number of network switches that are monitored. Our requirement is to only monitor uplinks and not all switch ports as this creates a nightmare of alarms to manage(a user unplugging his laptop generates an alarm?). Once the switches have been added to OpM we manually remove all monitored ports so that only the uplink ports remain for monitoring. However, even though the ports are not listed anymore, I still receive
Monitoring SRX 100 Junipers routers
I monitor Juniper routers (Model: SRX100), when I enter to the detailed view for the device I cannot see CPU Util/Mem Util/ Assoc. MU graphs. I used the MIB browser utility to load the MIB: mib-jnx-chassis.txt (Object ID:.1.3.6.1.4.1.2636.3) and it was to applied over Juniper SRX 100 device and it respond ok for SNMP GET query. Now pls note, that when i configured some monitor ( for exmple CPU load-PIC: 8x FE Base PIC @ 0/0/* ) and i wish to test the Monitor always appears the monitor didn't response (Threshold
Update from 6201 to 6300 successfully completes - service successfully starts - https://localhost/ never loads
Password Manager Pro A working HA implementation of 6201 following the below steps fails to successfully upgrade the primary to 6300 (in the sense that after 6300 is installed, the service is never reachable via https://localhost/). (Please Note: I'm aware that once the installation starts, the HA aspect no longer "counts", however, I'm listing all steps taken here to show that there are no issues with the servers still communicating). 1. Stop PMP service on both servers 2. Take a backup of C:Program
reset to all interface for link down alert
Dear Support, The problem is that once changed "Selected Interfaces" for link down alert, no way reset to "All interfaces". Pls kindly help.
OpManager in sub directory
Is it possible to move the OpManager URL to a sub directory - i.e. instead of http://localhost/ it becomes http://localhost/OpManager/ Thanks, Ant
MIBs for AppManager
Hi, i am evaluating your software. I activated the global trap to receive snmp traps on a thrid party software. In the help is told, that you have to download the Adventnet MIBs to use it in the third party software. Where can i find them? Kind Regards, Robert
Change requester site information on BD
Hi, I need to change information of requesters but I don't have access to AD. So, I have SDP configured with SQL Server and I need to change "Site" from users that I import from AD. What is the table that I have to configure and what Is the field? How can I do that? regards, Henrique Alves.
Is default view for the device based on the host-resources mib?
I monitor several wireless controlers (Motorola WS5100) and when I enter to the detailed view for the device I cannot see CPU Util/Mem Util/ Assoc. MU graphs, so I believe my devices don't respond for this SNMP query. I checked it - I Loaded host-resources MIB to external snmp manager and tested my device - only memory utilization gave me a good respond. The strange thing is that when I add performance monitor (memory util.) (from host-resources monitors)to my wireless switch there's still no graph
Incorrect values displayed during Domain Scan - SDP 8008
Hi, Looks like in the latest version of SDP domain scan dialog has some glitches in numbers such as percentage and number of stations scanned. For example it shows 563% complete for 45 stations out of 8 possible. Also the scan doesn't stop then it reaches the end, but restarts itself one or two more times. Please refer to the screenshot attached.
ServiceDesk Plus - MSP 7601 released
We are pleased to announce the release of ServiceDesk Plus - MSP 7.6 build 7601. Enhancements made Improved product performance in list view pages Ability to associate a request from customer account(s) to a problem in MSP account.Issues fixed MSPSDP-2182: Requester can see site names across all accounts through "View Source" of New Request Page MSPSDP-2318: First site is shown twice in scheduler->Technician Availability Chart MSPSDP-2346: Exception while selecting workstation only/server only in
[Feature request] Remote server management
It would be great to have IPMI support in OpManager. Not only MONITORING, but hardware control too. Ability to reboot, power on and off by events. And as extension to this feature request -- ability to assign management interface to server. For example -- server has primary IP 192.168.1.1, and IPMI Remote Management interface (iLo in HP case) IP 192.168.254.1
Problems with monitoring servers
Hi Support Team! I have a question about it. I have 2 solaris servers monitoring them in 2 applications manager. Both applications manager are on linux. Today, the 2 solaris servers was down, and one of applications manager reported the down and the other no. Both applications manager are on the same network and the same VLAN. How can you explain that? Thanks for your help Regards, Jairo
ManageEngine Applications Manager
Hi, any idea for install and run 2 istance of manage server in one server?! Thanks Best regards
Add Disk(%) in LIST VIEW
In the list view, can we add Disk(%) like CPU(%), Memory(%). Thanks Alagar E K Kanoo +973-39739057
Problem scheduling reports
I'm unable to schedule reports correctly. They are created without problem manually but when I try to schedule them automatically they finish with an error message : "Exception occurs while connection.Please check the address you have specified." App manager version : OS Type & Version Windows 2003, 5.2 Database Type MySQL Build Number 9210
JAVA RUNTIME MONITOR FOR WEBSPHERE APPLICATION SERVER V6.1
HOW CAN I ADD A JAVA RUNTIME MONITOR FOR WEBSPHERE APPLICATION SERVER V6.1? HOW TO CONFIGURE IT? WEBSPHERE AND APPMANAGER. ATT HENRIQUE PARESCHI
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