attach documents to a request via 'Actions --> add attachement' menu instead of having to edit the request
Hi
I would really appreciate having a new menu item 'add attachment' under the Actions menu in the request view, in order to add attachments to a request.
Today, you have to go to edit mode and then add an attachment. IMHO, adding an attachment is not like editing a call; so every technician should be able to do so.
To edit a call, you have to have the correct rights. Not all our technicians have the request edit rights in my configuration.
Thanks. Best regards, Marc
I would really appreciate having a new menu item 'add attachment' under the Actions menu in the request view, in order to add attachments to a request.
Today, you have to go to edit mode and then add an attachment. IMHO, adding an attachment is not like editing a call; so every technician should be able to do so.
To edit a call, you have to have the correct rights. Not all our technicians have the request edit rights in my configuration.
Thanks. Best regards, Marc