I am having issues with the remote control within network.

assets > workstatios > laptop1 >remote control within network, Then the connect remote workstation wiondow pops up and starts installing the agent.exe (installs ok) and trys to authenticate your connection with the user/laptop. The authenticate your connection window is not poping up on the user side.

all workstation on the network are laptops running windows 7 64-bit Professional.

all laptops are scan in to asset > workstations

 

I have tryed.

turning the firewall off

uninstall/install the agent.exe manually

UAC is turn off

still can't get the authenticate your connection window to popup

 

Error massage:

FAILURE :User failed to authenticate your connection

 

cheers,