.net Framework 4 over win2008 64 bit . No data
Hi , We are using Application manager (9400) to monitor .Net framework 4 running on windows 2008 64 bit . After polling . all monitors of .net are showing figure "0" Pls help
computed attributes
Hi Currently you can raise an availability alert if a threshold if breached for a number of consecutive tests. However this is applied at quite a high level. for some thresholds such as CPU usage it would be very useful to be able to set the threshold upon the rolling average value or the 95% level rather than the current snapshot; this will enable short term spikes to be excluded. Originally I though setting this on the threshold was the best approach, but it would be more flexible to create computed
Need to manage hosts that can't be pinged
It seems that you can't even edit a host unless that host can be pinged. Our firewall does not allow incoming ICMP packets, and when pinging our web servers, the load balancers are the ones responding to pings anyway. How do I manage a host that cannot be pinged? Robin Daugherty
WebSphere Monitor is down message
Hi, I´m evaluating the product ManageEngine - Application Manager version 9.3, and i´ve some WebSphere ND monitors. Everything works fine but there is a message on the top written: WebSphere Monitor is down. Why i get this message? I´m attaching the screenshot. Att Luiz Pareschi
Detailed reports for a monitor
Hi there, I often run reports for attributes like memory usage, CPU usage for the Java Runtime monitor. When I view the monitor details page, there are nice detailed graphs of these attributes, which show the activity in detail during the course of an hour. But when I click the link to view a report, the graph is very different - it only shows averages and the graph looks nothing like the graph on the details page. Is there a way to run a report for an attribute which shows the nice detailed graph,
Glance Command for HP UX
Hi OPM Team We faced this issue with one of our customers site. They are monitoring a few HP UX servers, which are constantly giving 99% memory usage, whereas, if they use this Glance command , it gives 84% or so. This is happening in most of the systems. We know, we can modify the file and change the command to our customers output, but is it possible to use this Glance command. please check this command output and OpManager output Thanks Gopi ME Tech
Automatically assign workstation to user
Hi, I think that it would be great if SDP automatically assign computers to users when we importing assets from Active Directory. SDP could match computers to users from “Name” field on “Manage By” tab of computers in Active Directory. Regards, Henrique Alves.
Asset Status Not Changing
Some techs on the help desk are reporting that when they try to change an asset to in use, the user gets assigned but the status remains as in store. This is really messing our inventory up. I've been able to replicate it, and it happens to both workstations and non-IT assets. I am on version 8.0.0 Build 8007.
Remote DCOM Error
Receive the folowing error when scanning the domain with LAN Admin credentials using Build 4112. Did not receive this error with Build 4109. Either access denied for the user or the remote DCOM option might be disabled in the workstation.
SDP 8007 - Pass through authentication - does it work as standard in a Windows 2008 R2 domain?
Hi, I've been attempting to setup a test enviroment to test 8007 before upgrading from 7611, but can't get the pass thru authentication working. I have a case open with Zoho support, but they are suggesting that I need to change the NTLM policy for the domain/servers from the default, and amend various Internet Explorer settings. This seems a bit drastic to me, especially since it is working fine on 7611. Has anyone else had issue with this within a Win 2008 R2 functional domain level system? Thanks,
SDP on Blackberry crashes
Hi Team, We tried accessing servicedesk plus on blackberry phone, but after login it crashes and gives Error 400 Do you need any screenshots for that ? thanks Gopi ME Tech
Automated closing not working....
I'm curious to know if anyone else has had this problem in the past? We recently turned on the automated closing process and set the duration to 1 day, but we've noticed the calls aren't closing after the set amount of time. Also, I have noticed that when we tested this out, a user could leave comments when they closed the call and it would show up in the request. Now if a user leaves a comment, it shows up in the history, but does not show up in the request? Any ideas? Thanks.
Username/login changed in windows AD, but not in Servicedesk?
User has changed his login in windows AD, but in servicedesk his old login is active, and cannot be changed. How to get the account to be associated with his new login in ad? Deleting the account and creating a new one, is not a good options as his reports/history get erased.. Jan
Bug in email processing when email sent To: and CC: to SDP
Since the 8008 update that adds technician response via emails to update the response times we've had SDP choke on several emails that users have both sent To: and CC:'d SDP. Here is the log entry from one of these: [12:53:59:070]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: MailFetchingTask instantiated. | [12:53:59:070]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Host : mfg-nyc-exch1.mfg.prv, username
Report Module - Enhancements & Issues
Hi All, Of late we have been getting a lot of queries regarding the Reporting module. And therefore we thought it would be useful for everybody to discuss these issues on a common thread. Please post your suggestions/queries regarding the reporting module here. Regards, Vinu Sreedharan
STEP Notification not working - No emails being delivered
Hello I have had reports from multiple users that they are not receiving the STEP notification. I have performed some message tracking and have been unable to find any instances of the mail being generated and delivered. I have attached for your viewing the 'serverout1.log' which does show the notification being triggered at 12:00PM as configured. Any help and suggestions would be most appreciated. Thank you. Mike Gould
Edit text on domain user login page
Is it possible to edit the following text on the domain user login page: Enrolled Users >> Enrol your secret questions and answers. >> Login to change your password. >> Login to update your information. I'd like to remove some of this text (eg the last point because we have turned off that functionality in the applicaiton), and re-word some of it as well. Thanks
Best way to bulk import users
I will be sending out an email for users to enroll using the ADSelfService portal, but, there will be a large number who don't. What is the best way to bulk import several hundred users? Thoughts?
New install on ADSelfService wont open.
Hi, I have just installed ADSelfService 4.5 on a w2008R2 x64 server, but when I try to launch the program it loads halfway then just bombs out. Any ideas as to why this could be happening,
Local account password change not using admin credentials
I'm having difficulty resetting local passwords on my Windows resources. I bulk imported some resources from the domain. So the local accounts discovered for each resource don't have the correct passwords. I set the resource to supply credentials for remote synchronization and set it to the administrator ID. I also update the administrator ID in PMP and the password validates as "in sync". If I try and change the password of any other local account on that resource, it doesn't work. It
Errors in System log details
Receiving messages in log details like "Exception while updating the Requester details" "Going to clear report cache directory for the technician".Please let us know why these errors are generating.
Can't delete any resource or resource group
Hello, I'm trying to test out the application but I am unable to delete any resources or resource groups. Whenever I try to do so I am taken back to the login screen.
PMP ports used by agentless remote password reset / change traffic
We have a secure network with firewalls between our VLANs. We do not install PMP agents on our Windows systems. We would like to reset the local accounts on servers that are members of a domain. We are looking for a listing of ports and protocol that needs to be opened between the PMP and the target server. I'm aware there are some dynamic port ranges here, and unfortunately statically setting them hasn't worked for me yet. I'd like some help from support regarding this, and feel it's a good
how can we change the colors in the graphs produced under he QoS tab?
Is there a way? can you tell me how please?
Unable to see data on the Tabs; source, destination etc
Hello, When i open a IP group you can specify wich tab you want to see. For example source or destination. But when i clock on them i always get en empty screen or an error. Only ther datatransfer tab shows me information. I attached three images with the "errors" in it. How can i solve this? Greets Tim Clijsters
disk space usage
Hi Helpdesk I started the monitoring a disk space usage on a machine which is running on Win 2008 server. Is it possible to setup a disk space monitor with alert? E.g: I have C and D drive and I would like to get the alert when the D drive usage is higher than 80 %. Thanks Joe
Monitor Internet Traffic through Proxy Server
All out internet traffic goes through a proxy server. How can i monitor for example internet traffic of social media? All i can see is that all internet request go to the ip adress of the proxy server. i cannot see the ip adress of the social media site. Is the a solution for this? Thanks Tim Clijsters
MySQL Date Queries (Changes/Reports)
I have been putting the Scheduled End Time as 31/03/2012 23:59 for many of my changes to denote that they are to be completed within the next Financial Year, however when I report on these the date is displayed as 01-04-12 I'm formatting the date as follows: DATE_FORMAT(FROM_UNIXTIME(chdt.scheduledEndtime/1000),'%d-%m-%y') "FinishDate") Any help would be appreciated Running ServiceDesk 8.0 build 8007 MySQL
Digi CM Console Server
Hi. I got 2 equipments called Digi CM with 32 serial and 1 ethernet ports. I uploaded the mib file and got all the information about them at the mib browser page. But when I add the device, the only interface that is showed up is the ethernet one. I must monitor the traffic at their serial ports. How can I do this? Anyone could help me? Thanks. Antonio. http://www.digi.com/products/consoleservers/digicm.jsp#overview
how to report on changes based on Assets Involved
Hi, I haven't been able to figure out a way to create a report (custom or edit an existing report) that allows the report to show changes based on the field Assets Involved. Almost all the other fields on the change form are available as a filter including a couple custom ones I added. Any suggestions on how to get this to work. I am running on SDP 7611, however I have an upgraded copy in our test environment running 8004 and I can't seem to find a way to run this report in that version either.
Install ADmanager plus on other than MSDE
Is it possible to install the ADmanger Plus on one server and have the SQL database on atnother server e.g. an SQL 2005/2008 server? Lars Klausen
delete default group
In IP address manager I created all of my nodes and moved the subnets into them. Now I want to delete the default group because it is not being used, however I do not see how I can do this. Any help is appreciated. Thanks.
The Object exporter specified was not found
Good day, We are evaling the the EventLog Analyzer. When we try to add a new Windows 2K Pro Host and put in: Host Name: IP.IP.IP.IP Login Name: administrator Password ********* Then we choose: Verify Login, it then displays the error. Thanks Mandy
Blank page after upgrade
I upgraded my server (Windows 2003 Sp2) to version 6.3 build 6303 and now when I go to the website (https://server:7272) I get a blank page and it is stuck on the address https://server:7272 /ntlmv2?redirectURL=j_security_check. I don't even get a login box. Any help would be appreciated.
Sending notification failed
Hi Support, I got error msg "Sending notification failed" while sending reply or forward with Request. for mail server setting is correct setting. Could you please help for fixing this issue? Regards, SOPHAL.
Customize fields that appear for all users in “Request” module
Hi, I need customize requests fields that users are able to see in request module. The point is, I don’t want my clients to see the Technician that picked up one request. So I didn’t add Technician field on my Service Catalogue. BUT clients, by default, have “Assign To” field show in “Request” module. The “Assigned To” field will always appear with “Not-Auth” and so it’s no interest to my clients to see this by default. best regards, Henrique alves.
Site - Refer Default Settings
Hi, Why if I said that one site "Refer Default Settings" he doesn't appear on "Available Sites" to associate to one technician? For eg. I have London and NY. I want that London to have default settings and NY to have "Custom Settings", and I want to associate some technician JUST to London. regards, Henrique Alves.
Scheduling Preventative Maintenance tasks
We recently decided to move our regular tasks away from the old paper based list and onto SD+. Some of the scheduled maintenance tasks disappeared, or failed to start. I've read an old thread that suggested a different requester name to the technician who will be carrying out the duty. I've done that and am waiting to see if they work next time. Is it possible to report on what has been kicked off through preventative maintenance? Is it possible to schedule something for the first Monday of the month
Websphere 5.0 not monitor in application monitor
Hi i am using desktop central application monitoring tool. Today i am working in that but i am not able to monitor my websphere server using this . it throes error "service is not running" and monitor is not added . After i do the follow things, 1)Enable the PMI in websphere server 2)Start the perfservletAppls application in websphere but no luck. any one help me on this .
Replying to tickets generate a new response.
After a hotfix install to bring up to 7609 we have found there to be an issue when you click on the reply link under the main ticket window is till bring up the reply email... once this is completed it will then close the email window, and go to the address: http://serverip:8080/WorkOrder.do?woMode=viewWO&woID=null The email that was sent from the ticket is being sent to the customer, however it is no longer showing up in the conversations part of the ticket. Has anyone else seen this issue, or know
Next Page