Replying to tickets generate a new response.
After a hotfix install to bring up to 7609 we have found there to be an issue when you click on the reply link under the main ticket window is till bring up the reply email... once this is completed it will then close the email window, and go to the address:
http://serverip:8080/WorkOrder.do?woMode=viewWO&woID=null
The email that was sent from the ticket is being sent to the customer, however it is no longer showing up in the conversations part of the ticket.
Has anyone else seen this issue, or know of a work around (other then upgrading) to this?
The email that was sent from the ticket is being sent to the customer, however it is no longer showing up in the conversations part of the ticket.
Has anyone else seen this issue, or know of a work around (other then upgrading) to this?