Bug in email processing when email sent To: and CC: to SDP
Since the 8008 update that adds technician response via emails to update the response times we've had SDP choke on several emails that users have both sent To: and CC:'d SDP.
Here is the log entry from one of these:
[12:53:59:070]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: MailFetchingTask instantiated. |
[12:53:59:070]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Host : mfg-nyc-exch1.mfg.prv, username : ServiceDesk, mailbox : INBOX, protocol : pop3, interval : 1, port : 110|
[12:53:59:070]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail fetching session.|
[12:53:59:070]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail store from session.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained connection to store.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail folder.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: total_msg_count : 1|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Txn suspended for last updated time..|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Txn resumed after Last Updated time .....|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Before closing folder in closeResources|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: folder is open so closing...|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: before closing store|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: store is connected so closing...|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: The Compare Object in isScheduleEnabled is MailFetchingSchedule|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: The SelectQuery in isScheduleEnabled is SelectQuery Object:
Select columnNames=[Schedule.*, Task_Input.*]
Criteria=(Schedule.SCHEDULE_NAME LIKE 'MailFetchingSchedule')
Number of Objects=0
Starting row=1
Order by columnNames=[]
Table List=[Schedule AS Schedule, Task_Input AS Task_Input]
Joins= Join := Schedule AS Schedule INNER JOIN Task_Input AS Task_Input ON Schedule.SCHEDULE_ID=Task_Input.SCHEDULE_ID
SetLock= false|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: The DataObject in isScheduleEnabled is <WritableDataObject>
<Tables>
[Schedule, Task_Input] </Tables>
SelectQuery Object:
Select columnNames=[Schedule.SCHEDULE_ID, Schedule.SCHEDULE_NAME, Schedule.DESCRIPTION, Schedule.ADMIN_STATUS, Schedule.CRID, Task_Input.INSTANCE_ID, Task_Input.SCHEDULE_ID, Task_Input.WORKFLOW_TEMPLATE_ID, Task_Input.SCHEDULE_TIME, Task_Input.EXECUTION_START_TIME, Task_Input.EXECUTION_FINISH_TIME, Task_Input.WORKENGINE_ID, Task_Input.ADMIN_STATUS, Task_Input.OPERATIONAL_STATUS, Task_Input.SERVER_ID, Task_Input.CRID]
Criteria=(Schedule.SCHEDULE_NAME LIKE 'MailFetchingSchedule')
Number of Objects=0
Starting row=1
Order by columnNames=[]
Table List=[Schedule AS Schedule, Task_Input AS Task_Input]
Joins= Join := Schedule AS Schedule INNER JOIN Task_Input AS Task_Input ON Schedule.SCHEDULE_ID=Task_Input.SCHEDULE_ID
SetLock= false
<JoinsInDO>
Join := Schedule AS Schedule INNER JOIN Task_Input AS Task_Input ON Schedule.SCHEDULE_ID=Task_Input.SCHEDULE_ID
</JoinsInDO>
<Operations>
</Operations>
<Rows>
<Schedule SCHEDULE_ID="1527" SCHEDULE_NAME="MailFetchingSchedule" DESCRIPTION="No Description" ADMIN_STATUS="Enabled" CRID="null" />
<Task_Input INSTANCE_ID="1805" SCHEDULE_ID="1527" WORKFLOW_TEMPLATE_ID="23" SCHEDULE_TIME="2011-02-10 12:53:58.773" EXECUTION_START_TIME="2011-02-10 12:52:58.757" EXECUTION_FINISH_TIME="2011-02-10 12:52:58.773" WORKENGINE_ID="4" ADMIN_STATUS="3" OPERATIONAL_STATUS="3" SERVER_ID="-1" CRID="2128" />
</Rows>
</WritableDataObject>
|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: OPSTATUS in isScheduleEnabled for schedule name 3|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: ENABLED in isScheduleEnabled for schedule name 3|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: Returning boolean true in isScheduleEnabled for schedule name MailFetchingSchedule|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Host : mfg-nyc-exch1.mfg.prv, username : ServiceDesk, mailbox : INBOX, protocol : pop3, interval : 1, port : 110|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail fetching session.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail store from session.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained connection to store.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail folder.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Processing mails from 1 to 1|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: ----------------------------------------------------------|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: S T A R T |
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: ----------------------------------------------------------|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Start processing message : 1|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: FFF Inside the message constructor of MailProcessor|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Processing message with subject : RE: [Request ID ##10246##] : HR Contact List and messageid : <6A182DCA6EC14E4F9D9115A27552136978E8C0@mfg-nyc-exch1.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Before initializing the variables...|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Before processing the email...|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: To suspend the inbuild transaction....|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: >>> Inside processMailHeaders of ProcessMailMessage <<<|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: ReInitializing the variables :: reinitializeVariables .............|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: mailSize : 4039|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: uniqueMailID : <6A182DCA6EC14E4F9D9115A27552136978E8C0@mfg-nyc-exch1.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: fromHeader : Alexandria Gonzalez <AGonzalez@medallion.com>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: sendersName : Alexandria Gonzalez|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: fromAddress : AGonzalez@medallion.com|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: toAddress : SupportRequests@mfg.prv,ZMerino@medallion.com|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: ccAddress : SupportRequests@mfg.prv|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: bccAddress : Not Provided|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: mailDate : Thu, 10 Feb 2011 12:53:09 -0500|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: sentDate : Thu Feb 10 12:53:09 EST 2011|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: replyTo : AGonzalez@medallion.com|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: subjectOfMail : RE: [Request ID ##10246##] : HR Contact List|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: XMailer : null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: XComments : null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: XComments2 : null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: inRT : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: finalRef : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: inReplyTo : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside setReferenceHeader....|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: referencesHeader : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: final ref : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: referencesHeader : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: XPriority : null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: replyAddress : AGonzalez@medallion.com|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: receivedHeader : by mfg-nyc-exch1.mfg.prv
id <01CBC94B.60AC4210@mfg-nyc-exch1.mfg.prv>; Thu, 10 Feb 2011 12:53:09 -0500|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: SentDateInLong : 1297360389000|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: ReceivedDate : Thu Feb 10 12:53:59 EST 2011|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: ReceivedDateInLong : 1297360439101|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: sqlDate : 2011-02-10|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: sqlTime : 12:53:09|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: >>> Inside processMail of ProcessMailMessage <<<|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside void processMailContent of ProcessMailMessage|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[SEVERE]|[43]|: p : com.sun.mail.pop3.POP3Message@1b8b142|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside multipart/alternative|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: count : 2|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: i : 0|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside void processMailContent of ProcessMailMessage|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[SEVERE]|[43]|: p : javax.mail.internet.MimeBodyPart@7d6f32|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside text/*|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside fileName == null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Category : text/plain|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: partMimeType : text/plain|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: charset US-ASCII|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: i : 1|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside void processMailContent of ProcessMailMessage|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[SEVERE]|[43]|: p : javax.mail.internet.MimeBodyPart@10f4413|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside text/*|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside fileName == null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Category : text/html|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: partMimeType : text/html|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: charset US-ASCII|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: flagStatus : --- |
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Before Method Call : 2486|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: After Method Call : 1655|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: FFF FFF fileHash : {}|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: FFF FFF fileNamesVec : []|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Parent woId in subject : 10246|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Parent woId in subject to be returned : 10246|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: isThreadedReq (after mail subject check) ::: true|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: isThreadedReq (after mail Header check) ::: true|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: isThreadedReq (after GlobalReqReOpenOption check) ::: true|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Queue vector to be returned is []|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: This is a notification mail from this server but this mail not contains queue recepient .So check for normol notification check |
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Inside To address parsing... : SupportRequests@mfg.prv,ZMerino@medallion.com|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Inside CC address parsing : SupportRequests@mfg.prv ...|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: com.adventnet.persistence.DataAccessException: Already a row with the same set of primary keys found in this object, this row <WorkOrder_Recipients WORKORDERID="UVH@31135944" RECIPIENT_NAME="null" RECIPIENT_EMAIL="supportrequests@mfg.prv" TO_CC_BCC="CC" /> already exists in this dataobject <WritableDataObject>
<Tables>
[WorkOrder_Recipients, WorkOrderToDescription, WorkOrder] </Tables>
<JoinsInDO>
</JoinsInDO>
<Operations>
<INSERT><WorkOrder_Recipients_PK WORKORDERID="UVH@31135944", RECIPIENT_EMAIL="supportrequests@mfg.prv"/></INSERT>
<INSERT><WorkOrder_Recipients_PK WORKORDERID="UVH@31135944", RECIPIENT_EMAIL="zmerino@medallion.com"/></INSERT>
<INSERT><WorkOrderToDescription_PK WORKORDERID="UVH@31135944"/></INSERT>
<INSERT><WorkOrder_PK WORKORDERID="UVH@31135944"/></INSERT>
</Operations>
<Rows>
<WorkOrder_Recipients WORKORDERID="UVH@31135944" RECIPIENT_NAME="null" RECIPIENT_EMAIL="supportrequests@mfg.prv" TO_CC_BCC="TO" />
<WorkOrder_Recipients WORKORDERID="UVH@31135944" RECIPIENT_NAME="null" RECIPIENT_EMAIL="zmerino@medallion.com" TO_CC_BCC="TO" />
<WorkOrderToDescription WORKORDERID="UVH@31135944" FULLDESCRIPTION="<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML> <BODY> <div>Yes, some of my contact still read (read-only) in the HR contacts.</DIV> <DIV> </DIV> <P><B><I>Alexandria M. Gonzalez</I></B> <BR><B><I>Director of Human Resources</I></B> <BR><I>Medallion Financial Corporation</I> <BR><I>437 Madison Avenue, 38th Floor</I> <BR><I>New York, NY 10022</I> <BR><I>Tel: 212-328-2189</I> <BR><I>Fax: 212-328-2106</I> <BR><I>e-mail: agonzalez@medallion.com<B></B><B></B></I> </P> <DIV> </DIV><BR> <div> <HR tabIndex=-1> <B>From:</B> Service Desk Plus [mailto:support@medallion.com] <BR><B>Sent:</B> Thursday, February 10, 2011 12:45 PM<BR><B>To:</B> Zina Merino<BR><B>Cc:</B> Alexandria Gonzalez; Support Requests<BR><B>Subject:</B> Re: [Request ID ##10246##] : HR Contact List<BR></DIV> <DIV></DIV><BR>Hi Alex,<BR>Are you still unable to edit contacts in Public Folders <BR>thanks<BR>Jason<BR> <HR> <!--DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"--> <DIV>Please provide Alex access to edit, make changes to HR contact list</DIV> <DIV> </DIV> <DIV><STRONG>Zina Merino</STRONG></DIV> <DIV><STRONG>Human Resources Assistant</STRONG></DIV> <DIV><STRONG>Medallion Financial Corp.</STRONG></DIV> <DIV><STRONG>437 Madison Ave., 38th Floor</STRONG></DIV> <DIV><STRONG>New York, NY 10022</STRONG></DIV> <DIV><STRONG><EM>Tele: 212-328-2117</EM></STRONG></DIV> <DIV><STRONG><I>Fax: 212-328-2106</I></STRONG></DIV> <DIV><STRONG><EM>Email: <A href="mailto:zmerino@medallion.com">zmerino@medallion.com</A></EM></STRONG></DIV> <DIV><STRONG><EM></EM></STRONG> </DIV> <DIV> </DIV><BR></BODY></HTML>" />
<WorkOrder WORKORDERID="UVH@31135944" REQUESTERID="null" CREATEDBYID="null" CREATEDTIME="null" RESPONDEDTIME="0" DUEBYTIME="null" COMPLETEDTIME="0" TIMESPENTONREQ="0" TITLE="RE: [Request ID ##10246##] : HR Contact List" DESCRIPTION=" Yes, some of my contact still read (read-only) in the HR contacts. Alexandria M. Gonzalez Director of Human Resources Medallion Financial Corporation 437 Madison Avenue, 38th Floor New York, NY 10022 Tel: 212-328-2189 Fax: 212-328-2106 e-mail: agonzalez@medallion.com From: Service Desk Plus [mailto:support@medallion.com] Sent: Thursday, February 10, 2011 12:45 PMTo: Zina MerinoCc: Alexandria Gonzalez; Support RequestsSubject: Re: [Request ID ##10246##] : HR Contact Lis..." MODEID="null" SLAID="null" WORKSTATIONID="null" DEPTID="null" SITEID="null" AUTOCLOSETIME="null" CLOSEAUTHKEY="null" ISPARENT="true" TEMPLATEID="null" SERVICEID="null" IS_CATALOG_TEMPLATE="false" FR_DUETIME="0" />
</Rows>
</WritableDataObject>
|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.persistence.WritableDataObject.addRow(WritableDataObject.java:957)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.mailutils.MailProcessor.addWorkOrder_RecipientsEntries(MailProcessor.java:1696)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.mailutils.MailProcessor.processEMail(MailProcessor.java:451)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.emailThread(MailFetchingTask.java:324)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:61)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at sun.reflect.GeneratedConstructorAccessor70.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.reflect.Constructor.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Class.newInstance0(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Class.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Thread.run(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: com.adventnet.persistence.DataAccessException: Already a row with the same set of primary keys found in this object, this row <ConversationRecipients CONVERSATIONID="UVH@13574566" RECIPIENT_NAME="null" RECIPIENT_EMAIL="supportrequests@mfg.prv" TO_CC_BCC="CC" /> already exists in this dataobject <WritableDataObject>
<Tables>
[ConversationRecipients, ConversationDescription, Conversation] </Tables>
<JoinsInDO>
</JoinsInDO>
<Operations>
<INSERT><ConversationRecipients_PK CONVERSATIONID="UVH@13574566", RECIPIENT_EMAIL="supportrequests@mfg.prv"/></INSERT>
<INSERT><ConversationRecipients_PK CONVERSATIONID="UVH@13574566", RECIPIENT_EMAIL="zmerino@medallion.com"/></INSERT>
<INSERT><ConversationDescription_PK CONVERSATIONID="UVH@13574566"/></INSERT>
<INSERT><Conversation_PK CONVERSATIONID="UVH@13574566"/></INSERT>
</Operations>
<Rows>
<ConversationRecipients CONVERSATIONID="UVH@13574566" RECIPIENT_NAME="null" RECIPIENT_EMAIL="supportrequests@mfg.prv" TO_CC_BCC="TO" />
<ConversationRecipients CONVERSATIONID="UVH@13574566" RECIPIENT_NAME="null" RECIPIENT_EMAIL="zmerino@medallion.com" TO_CC_BCC="TO" />
<ConversationDescription CONVERSATIONID="UVH@13574566" DESCRIPTION="<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML> <BODY> <div>Yes, some of my contact still read (read-only) in the HR contacts.</DIV> <DIV> </DIV> <P><B><I>Alexandria M. Gonzalez</I></B> <BR><B><I>Director of Human Resources</I></B> <BR><I>Medallion Financial Corporation</I> <BR><I>437 Madison Avenue, 38th Floor</I> <BR><I>New York, NY 10022</I> <BR><I>Tel: 212-328-2189</I> <BR><I>Fax: 212-328-2106</I> <BR><I>e-mail: agonzalez@medallion.com<B></B><B></B></I> </P> <DIV> </DIV><BR> <div> <HR tabIndex=-1> <B>From:</B> Service Desk Plus [mailto:support@medallion.com] <BR><B>Sent:</B> Thursday, February 10, 2011 12:45 PM<BR><B>To:</B> Zina Merino<BR><B>Cc:</B> Alexandria Gonzalez; Support Requests<BR><B>Subject:</B> Re: [Request ID ##10246##] : HR Contact List<BR></DIV> <DIV></DIV><BR>Hi Alex,<BR>Are you still unable to edit contacts in Public Folders <BR>thanks<BR>Jason<BR> <HR> <!--DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"--> <DIV>Please provide Alex access to edit, make changes to HR contact list</DIV> <DIV> </DIV> <DIV><STRONG>Zina Merino</STRONG></DIV> <DIV><STRONG>Human Resources Assistant</STRONG></DIV> <DIV><STRONG>Medallion Financial Corp.</STRONG></DIV> <DIV><STRONG>437 Madison Ave., 38th Floor</STRONG></DIV> <DIV><STRONG>New York, NY 10022</STRONG></DIV> <DIV><STRONG><EM>Tele: 212-328-2117</EM></STRONG></DIV> <DIV><STRONG><I>Fax: 212-328-2106</I></STRONG></DIV> <DIV><STRONG><EM>Email: <A href="mailto:zmerino@medallion.com">zmerino@medallion.com</A></EM></STRONG></DIV> <DIV><STRONG><EM></EM></STRONG> </DIV> <DIV> </DIV><BR></BODY></HTML>" />
<Conversation CONVERSATIONID="UVH@13574566" WORKORDERID="10246" REQUESTERID="302" CREATEDTIME="1297360439117" TITLE="RE: [Request ID ##10246##] : HR Contact List" HASATTACHMENT="false" CHILD_WOID="null" />
</Rows>
</WritableDataObject>
|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.persistence.WritableDataObject.addRow(WritableDataObject.java:957)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.manageengine.servicedesk.utils.ConversationUtil.addConversationEntries(ConversationUtil.java:128)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.utils.WorkOrderUtil.addConversationEntries(WorkOrderUtil.java:14752)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.mailutils.MailProcessor.addConversation(MailProcessor.java:3092)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.mailutils.MailProcessor.processEMail(MailProcessor.java:471)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.emailThread(MailFetchingTask.java:324)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:61)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at sun.reflect.GeneratedConstructorAccessor70.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.reflect.Constructor.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Class.newInstance0(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Class.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Thread.run(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: isTechReplyCheckEnabled ::: true|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[43]|: Error when processing. SO RETURNING...|java.lang.NullPointerException
at com.adventnet.servicedesk.mailutils.MailProcessor.addConversation(MailProcessor.java:3104)
at com.adventnet.servicedesk.mailutils.MailProcessor.processEMail(MailProcessor.java:471)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.emailThread(MailFetchingTask.java:324)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:61)
at sun.reflect.GeneratedConstructorAccessor70.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)
at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)
at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)
at java.lang.Thread.run(Unknown Source)
[12:53:59:070]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Host : mfg-nyc-exch1.mfg.prv, username : ServiceDesk, mailbox : INBOX, protocol : pop3, interval : 1, port : 110|
[12:53:59:070]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail fetching session.|
[12:53:59:070]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail store from session.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained connection to store.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail folder.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: total_msg_count : 1|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Txn suspended for last updated time..|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Txn resumed after Last Updated time .....|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Before closing folder in closeResources|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: folder is open so closing...|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: before closing store|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: store is connected so closing...|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: The Compare Object in isScheduleEnabled is MailFetchingSchedule|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: The SelectQuery in isScheduleEnabled is SelectQuery Object:
Select columnNames=[Schedule.*, Task_Input.*]
Criteria=(Schedule.SCHEDULE_NAME LIKE 'MailFetchingSchedule')
Number of Objects=0
Starting row=1
Order by columnNames=[]
Table List=[Schedule AS Schedule, Task_Input AS Task_Input]
Joins= Join := Schedule AS Schedule INNER JOIN Task_Input AS Task_Input ON Schedule.SCHEDULE_ID=Task_Input.SCHEDULE_ID
SetLock= false|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: The DataObject in isScheduleEnabled is <WritableDataObject>
<Tables>
[Schedule, Task_Input] </Tables>
SelectQuery Object:
Select columnNames=[Schedule.SCHEDULE_ID, Schedule.SCHEDULE_NAME, Schedule.DESCRIPTION, Schedule.ADMIN_STATUS, Schedule.CRID, Task_Input.INSTANCE_ID, Task_Input.SCHEDULE_ID, Task_Input.WORKFLOW_TEMPLATE_ID, Task_Input.SCHEDULE_TIME, Task_Input.EXECUTION_START_TIME, Task_Input.EXECUTION_FINISH_TIME, Task_Input.WORKENGINE_ID, Task_Input.ADMIN_STATUS, Task_Input.OPERATIONAL_STATUS, Task_Input.SERVER_ID, Task_Input.CRID]
Criteria=(Schedule.SCHEDULE_NAME LIKE 'MailFetchingSchedule')
Number of Objects=0
Starting row=1
Order by columnNames=[]
Table List=[Schedule AS Schedule, Task_Input AS Task_Input]
Joins= Join := Schedule AS Schedule INNER JOIN Task_Input AS Task_Input ON Schedule.SCHEDULE_ID=Task_Input.SCHEDULE_ID
SetLock= false
<JoinsInDO>
Join := Schedule AS Schedule INNER JOIN Task_Input AS Task_Input ON Schedule.SCHEDULE_ID=Task_Input.SCHEDULE_ID
</JoinsInDO>
<Operations>
</Operations>
<Rows>
<Schedule SCHEDULE_ID="1527" SCHEDULE_NAME="MailFetchingSchedule" DESCRIPTION="No Description" ADMIN_STATUS="Enabled" CRID="null" />
<Task_Input INSTANCE_ID="1805" SCHEDULE_ID="1527" WORKFLOW_TEMPLATE_ID="23" SCHEDULE_TIME="2011-02-10 12:53:58.773" EXECUTION_START_TIME="2011-02-10 12:52:58.757" EXECUTION_FINISH_TIME="2011-02-10 12:52:58.773" WORKENGINE_ID="4" ADMIN_STATUS="3" OPERATIONAL_STATUS="3" SERVER_ID="-1" CRID="2128" />
</Rows>
</WritableDataObject>
|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: OPSTATUS in isScheduleEnabled for schedule name 3|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: ENABLED in isScheduleEnabled for schedule name 3|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[43]|: Returning boolean true in isScheduleEnabled for schedule name MailFetchingSchedule|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Host : mfg-nyc-exch1.mfg.prv, username : ServiceDesk, mailbox : INBOX, protocol : pop3, interval : 1, port : 110|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail fetching session.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail store from session.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained connection to store.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Obtained mail folder.|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Processing mails from 1 to 1|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: ----------------------------------------------------------|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: S T A R T |
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: ----------------------------------------------------------|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Start processing message : 1|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: FFF Inside the message constructor of MailProcessor|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Processing message with subject : RE: [Request ID ##10246##] : HR Contact List and messageid : <6A182DCA6EC14E4F9D9115A27552136978E8C0@mfg-nyc-exch1.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Before initializing the variables...|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: Before processing the email...|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[43]|: To suspend the inbuild transaction....|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: >>> Inside processMailHeaders of ProcessMailMessage <<<|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: ReInitializing the variables :: reinitializeVariables .............|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: mailSize : 4039|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: uniqueMailID : <6A182DCA6EC14E4F9D9115A27552136978E8C0@mfg-nyc-exch1.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: fromHeader : Alexandria Gonzalez <AGonzalez@medallion.com>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: sendersName : Alexandria Gonzalez|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: fromAddress : AGonzalez@medallion.com|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: toAddress : SupportRequests@mfg.prv,ZMerino@medallion.com|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: ccAddress : SupportRequests@mfg.prv|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: bccAddress : Not Provided|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: mailDate : Thu, 10 Feb 2011 12:53:09 -0500|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: sentDate : Thu Feb 10 12:53:09 EST 2011|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: replyTo : AGonzalez@medallion.com|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: subjectOfMail : RE: [Request ID ##10246##] : HR Contact List|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: XMailer : null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: XComments : null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: XComments2 : null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: inRT : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: finalRef : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: inReplyTo : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside setReferenceHeader....|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: referencesHeader : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: final ref : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: referencesHeader : <23316292.321297359922601.JavaMail.SYSTEM@mail.nyc.mfg.prv>|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: XPriority : null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: replyAddress : AGonzalez@medallion.com|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: receivedHeader : by mfg-nyc-exch1.mfg.prv
id <01CBC94B.60AC4210@mfg-nyc-exch1.mfg.prv>; Thu, 10 Feb 2011 12:53:09 -0500|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: SentDateInLong : 1297360389000|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: ReceivedDate : Thu Feb 10 12:53:59 EST 2011|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: ReceivedDateInLong : 1297360439101|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: sqlDate : 2011-02-10|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: sqlTime : 12:53:09|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: >>> Inside processMail of ProcessMailMessage <<<|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside void processMailContent of ProcessMailMessage|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[SEVERE]|[43]|: p : com.sun.mail.pop3.POP3Message@1b8b142|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside multipart/alternative|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: count : 2|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: i : 0|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside void processMailContent of ProcessMailMessage|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[SEVERE]|[43]|: p : javax.mail.internet.MimeBodyPart@7d6f32|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside text/*|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside fileName == null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Category : text/plain|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: partMimeType : text/plain|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: charset US-ASCII|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: i : 1|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside void processMailContent of ProcessMailMessage|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[SEVERE]|[43]|: p : javax.mail.internet.MimeBodyPart@10f4413|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside text/*|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Inside fileName == null|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: Category : text/html|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: partMimeType : text/html|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: charset US-ASCII|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.ProcessMailMessage]|[INFO]|[43]|: flagStatus : --- |
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Before Method Call : 2486|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: After Method Call : 1655|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: FFF FFF fileHash : {}|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: FFF FFF fileNamesVec : []|
[12:53:59:164]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Parent woId in subject : 10246|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Parent woId in subject to be returned : 10246|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: isThreadedReq (after mail subject check) ::: true|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: isThreadedReq (after mail Header check) ::: true|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: isThreadedReq (after GlobalReqReOpenOption check) ::: true|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Queue vector to be returned is []|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: This is a notification mail from this server but this mail not contains queue recepient .So check for normol notification check |
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Inside To address parsing... : SupportRequests@mfg.prv,ZMerino@medallion.com|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: Inside CC address parsing : SupportRequests@mfg.prv ...|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: com.adventnet.persistence.DataAccessException: Already a row with the same set of primary keys found in this object, this row <WorkOrder_Recipients WORKORDERID="UVH@31135944" RECIPIENT_NAME="null" RECIPIENT_EMAIL="supportrequests@mfg.prv" TO_CC_BCC="CC" /> already exists in this dataobject <WritableDataObject>
<Tables>
[WorkOrder_Recipients, WorkOrderToDescription, WorkOrder] </Tables>
<JoinsInDO>
</JoinsInDO>
<Operations>
<INSERT><WorkOrder_Recipients_PK WORKORDERID="UVH@31135944", RECIPIENT_EMAIL="supportrequests@mfg.prv"/></INSERT>
<INSERT><WorkOrder_Recipients_PK WORKORDERID="UVH@31135944", RECIPIENT_EMAIL="zmerino@medallion.com"/></INSERT>
<INSERT><WorkOrderToDescription_PK WORKORDERID="UVH@31135944"/></INSERT>
<INSERT><WorkOrder_PK WORKORDERID="UVH@31135944"/></INSERT>
</Operations>
<Rows>
<WorkOrder_Recipients WORKORDERID="UVH@31135944" RECIPIENT_NAME="null" RECIPIENT_EMAIL="supportrequests@mfg.prv" TO_CC_BCC="TO" />
<WorkOrder_Recipients WORKORDERID="UVH@31135944" RECIPIENT_NAME="null" RECIPIENT_EMAIL="zmerino@medallion.com" TO_CC_BCC="TO" />
<WorkOrderToDescription WORKORDERID="UVH@31135944" FULLDESCRIPTION="<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML> <BODY> <div>Yes, some of my contact still read (read-only) in the HR contacts.</DIV> <DIV> </DIV> <P><B><I>Alexandria M. Gonzalez</I></B> <BR><B><I>Director of Human Resources</I></B> <BR><I>Medallion Financial Corporation</I> <BR><I>437 Madison Avenue, 38th Floor</I> <BR><I>New York, NY 10022</I> <BR><I>Tel: 212-328-2189</I> <BR><I>Fax: 212-328-2106</I> <BR><I>e-mail: agonzalez@medallion.com<B></B><B></B></I> </P> <DIV> </DIV><BR> <div> <HR tabIndex=-1> <B>From:</B> Service Desk Plus [mailto:support@medallion.com] <BR><B>Sent:</B> Thursday, February 10, 2011 12:45 PM<BR><B>To:</B> Zina Merino<BR><B>Cc:</B> Alexandria Gonzalez; Support Requests<BR><B>Subject:</B> Re: [Request ID ##10246##] : HR Contact List<BR></DIV> <DIV></DIV><BR>Hi Alex,<BR>Are you still unable to edit contacts in Public Folders <BR>thanks<BR>Jason<BR> <HR> <!--DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"--> <DIV>Please provide Alex access to edit, make changes to HR contact list</DIV> <DIV> </DIV> <DIV><STRONG>Zina Merino</STRONG></DIV> <DIV><STRONG>Human Resources Assistant</STRONG></DIV> <DIV><STRONG>Medallion Financial Corp.</STRONG></DIV> <DIV><STRONG>437 Madison Ave., 38th Floor</STRONG></DIV> <DIV><STRONG>New York, NY 10022</STRONG></DIV> <DIV><STRONG><EM>Tele: 212-328-2117</EM></STRONG></DIV> <DIV><STRONG><I>Fax: 212-328-2106</I></STRONG></DIV> <DIV><STRONG><EM>Email: <A href="mailto:zmerino@medallion.com">zmerino@medallion.com</A></EM></STRONG></DIV> <DIV><STRONG><EM></EM></STRONG> </DIV> <DIV> </DIV><BR></BODY></HTML>" />
<WorkOrder WORKORDERID="UVH@31135944" REQUESTERID="null" CREATEDBYID="null" CREATEDTIME="null" RESPONDEDTIME="0" DUEBYTIME="null" COMPLETEDTIME="0" TIMESPENTONREQ="0" TITLE="RE: [Request ID ##10246##] : HR Contact List" DESCRIPTION=" Yes, some of my contact still read (read-only) in the HR contacts. Alexandria M. Gonzalez Director of Human Resources Medallion Financial Corporation 437 Madison Avenue, 38th Floor New York, NY 10022 Tel: 212-328-2189 Fax: 212-328-2106 e-mail: agonzalez@medallion.com From: Service Desk Plus [mailto:support@medallion.com] Sent: Thursday, February 10, 2011 12:45 PMTo: Zina MerinoCc: Alexandria Gonzalez; Support RequestsSubject: Re: [Request ID ##10246##] : HR Contact Lis..." MODEID="null" SLAID="null" WORKSTATIONID="null" DEPTID="null" SITEID="null" AUTOCLOSETIME="null" CLOSEAUTHKEY="null" ISPARENT="true" TEMPLATEID="null" SERVICEID="null" IS_CATALOG_TEMPLATE="false" FR_DUETIME="0" />
</Rows>
</WritableDataObject>
|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.persistence.WritableDataObject.addRow(WritableDataObject.java:957)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.mailutils.MailProcessor.addWorkOrder_RecipientsEntries(MailProcessor.java:1696)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.mailutils.MailProcessor.processEMail(MailProcessor.java:451)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.emailThread(MailFetchingTask.java:324)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:61)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at sun.reflect.GeneratedConstructorAccessor70.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.reflect.Constructor.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Class.newInstance0(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Class.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Thread.run(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: com.adventnet.persistence.DataAccessException: Already a row with the same set of primary keys found in this object, this row <ConversationRecipients CONVERSATIONID="UVH@13574566" RECIPIENT_NAME="null" RECIPIENT_EMAIL="supportrequests@mfg.prv" TO_CC_BCC="CC" /> already exists in this dataobject <WritableDataObject>
<Tables>
[ConversationRecipients, ConversationDescription, Conversation] </Tables>
<JoinsInDO>
</JoinsInDO>
<Operations>
<INSERT><ConversationRecipients_PK CONVERSATIONID="UVH@13574566", RECIPIENT_EMAIL="supportrequests@mfg.prv"/></INSERT>
<INSERT><ConversationRecipients_PK CONVERSATIONID="UVH@13574566", RECIPIENT_EMAIL="zmerino@medallion.com"/></INSERT>
<INSERT><ConversationDescription_PK CONVERSATIONID="UVH@13574566"/></INSERT>
<INSERT><Conversation_PK CONVERSATIONID="UVH@13574566"/></INSERT>
</Operations>
<Rows>
<ConversationRecipients CONVERSATIONID="UVH@13574566" RECIPIENT_NAME="null" RECIPIENT_EMAIL="supportrequests@mfg.prv" TO_CC_BCC="TO" />
<ConversationRecipients CONVERSATIONID="UVH@13574566" RECIPIENT_NAME="null" RECIPIENT_EMAIL="zmerino@medallion.com" TO_CC_BCC="TO" />
<ConversationDescription CONVERSATIONID="UVH@13574566" DESCRIPTION="<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML> <BODY> <div>Yes, some of my contact still read (read-only) in the HR contacts.</DIV> <DIV> </DIV> <P><B><I>Alexandria M. Gonzalez</I></B> <BR><B><I>Director of Human Resources</I></B> <BR><I>Medallion Financial Corporation</I> <BR><I>437 Madison Avenue, 38th Floor</I> <BR><I>New York, NY 10022</I> <BR><I>Tel: 212-328-2189</I> <BR><I>Fax: 212-328-2106</I> <BR><I>e-mail: agonzalez@medallion.com<B></B><B></B></I> </P> <DIV> </DIV><BR> <div> <HR tabIndex=-1> <B>From:</B> Service Desk Plus [mailto:support@medallion.com] <BR><B>Sent:</B> Thursday, February 10, 2011 12:45 PM<BR><B>To:</B> Zina Merino<BR><B>Cc:</B> Alexandria Gonzalez; Support Requests<BR><B>Subject:</B> Re: [Request ID ##10246##] : HR Contact List<BR></DIV> <DIV></DIV><BR>Hi Alex,<BR>Are you still unable to edit contacts in Public Folders <BR>thanks<BR>Jason<BR> <HR> <!--DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"--> <DIV>Please provide Alex access to edit, make changes to HR contact list</DIV> <DIV> </DIV> <DIV><STRONG>Zina Merino</STRONG></DIV> <DIV><STRONG>Human Resources Assistant</STRONG></DIV> <DIV><STRONG>Medallion Financial Corp.</STRONG></DIV> <DIV><STRONG>437 Madison Ave., 38th Floor</STRONG></DIV> <DIV><STRONG>New York, NY 10022</STRONG></DIV> <DIV><STRONG><EM>Tele: 212-328-2117</EM></STRONG></DIV> <DIV><STRONG><I>Fax: 212-328-2106</I></STRONG></DIV> <DIV><STRONG><EM>Email: <A href="mailto:zmerino@medallion.com">zmerino@medallion.com</A></EM></STRONG></DIV> <DIV><STRONG><EM></EM></STRONG> </DIV> <DIV> </DIV><BR></BODY></HTML>" />
<Conversation CONVERSATIONID="UVH@13574566" WORKORDERID="10246" REQUESTERID="302" CREATEDTIME="1297360439117" TITLE="RE: [Request ID ##10246##] : HR Contact List" HASATTACHMENT="false" CHILD_WOID="null" />
</Rows>
</WritableDataObject>
|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.persistence.WritableDataObject.addRow(WritableDataObject.java:957)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.manageengine.servicedesk.utils.ConversationUtil.addConversationEntries(ConversationUtil.java:128)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.utils.WorkOrderUtil.addConversationEntries(WorkOrderUtil.java:14752)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.mailutils.MailProcessor.addConversation(MailProcessor.java:3092)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.mailutils.MailProcessor.processEMail(MailProcessor.java:471)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.emailThread(MailFetchingTask.java:324)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:61)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at sun.reflect.GeneratedConstructorAccessor70.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.reflect.Constructor.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Class.newInstance0(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Class.newInstance(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)|
[12:53:59:179]|[02-10-2011]|[SYSOUT]|[INFO]|[43]|: at java.lang.Thread.run(Unknown Source)|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.mailutils.MailProcessor]|[INFO]|[43]|: isTechReplyCheckEnabled ::: true|
[12:53:59:179]|[02-10-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[43]|: Error when processing. SO RETURNING...|java.lang.NullPointerException
at com.adventnet.servicedesk.mailutils.MailProcessor.addConversation(MailProcessor.java:3104)
at com.adventnet.servicedesk.mailutils.MailProcessor.processEMail(MailProcessor.java:471)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.emailThread(MailFetchingTask.java:324)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:61)
at sun.reflect.GeneratedConstructorAccessor70.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67)
at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931)
at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)
at java.lang.Thread.run(Unknown Source)
Hope that helps.
Maybe the solution is to have SDP strip out it's own email address on the To: and CC: so it doesn't try to process itself.
-Ross