Service Report listing assets
Hi, I would like to a report listing assets assoicated to a service ? so as an example payroll service Firewall001 Server005 Workstation99 Switch02 Intranet Switch99 Server009 Server012 Backup099 and so on. is this possible ? we are running mysql ? on a side note, how about adding a new download area on the website for addon reports ? thanks Michael.
Italian Localization Problem
Hello , into last rel 7703, we have a problem into admin/business rules when we want to insert a new rule the condition list not appear. In english language we see the list. Best Regards. Alberto
WMI script
Hi, is it possible for OpManager to run a script like this on a remote windows server: wmic bios get serialnumber This can let me have the Windows serial numbers and may be report them. Thanks, Roberto D.
Tickets Picked up Report
I am needing to evaluate my technicians on their ability to pick up tickets from each other. This is something that they need "encouragement" on, and will tie into their performance appraisals. Is their a report that can show the following for a monthly basis: Grouped by Technician name Number of tickets that the technician has picked up Then the ticket details List of tickets that were picked up The Requester The subject The person they were picked up from. The age of the ticket The ticket create
CTI Pop Up Call Alert in Blank Page
Hello about To improve the use of the CTI is possible to estimate the open of call alert independently of the SCP windows ? For example if the user, connected on the SCP, is in view into Outlook or open another browser, when receive a call, can see the Pop Up on the top of screen. Our Customers, are connected with mail, and internet so need to receive the call independently from Win open. Thank You Best Regards. Alberto P.
How can I change backend database to my mssql server
I've install evenlogmanager for windows x64,the default database is mysql.How can I change backend database to my mssql server,such as 192.168.0.22 user sa,passwd 12345 Thank you !
one contact (email address) can only be linked to one account
Hi have an issue with email. My delemma is that I have several (80+) accounts all within the same company, we will call this company xyz. Comany xyz has MANY satellite offices around the country and its own internal help desk that all calls must flow through. XYZ's help deks calls my help desk for support and my help desk must email back xyz's helpdesk with status etc. xys'z email address is xyz@xyz.com My problem is this. since XYZ has so many sub offices and I need to
Reconcile Accounts
While I can reconcile contacts I cannot reconcile Accounts. This is not good especially since the search features have not been working very well as of late. Any ideas?
Ability for Users to close their own requests
It would be at times beneficial to allow the end users to close their own requests. We have occaisions where users raise a request and then manage to solve their own problem by looking up solutions or trying something different. It would be good if the user could select an option to close their request and be prompted to add a note or resolution as to why they want it closed. What usually happens at the moment is we have users adding a second request asking to close the first request which just adds
Monitoring Virtual Machines on ESX
We are monitoring ESX Servers. In the "Inventory details" of the snapshot of each server, the virtual machines panel, appears empty. ¿Is it normal?. The ESX servers hosted a lot of virtual machines, and in the tab "Resource Allocation" appears all.
Site field not filling when we add the requester via API
We're using the API interface to add a new requester to SD+ and its works good, but the "Site" field is not filling in for the added requester. I've already tried to change the field name from "site" to "siteName" (in the "admin_api_addrequester.htm" file) but it doesnt work. Can you help to solve this problem?
Monitoring ESX
I dropped, by error, a virtual machine that existed. The machine appears on the ESX, but the snapshot of the virtual machine, isnt exists. When I try to discover it again pushing the Rediscover button of the ESX, the link of the virtual machine appears "disabled". How can i discover the virtual machine again?
How to configure a specific trap processor to clear the view of a message
I have a question about trap processor. I manage several Wireless Switch Controllers (Motorola WS5100) and I recieve traps generated by these devices. In most cases I was able to appropriate configure sent trap messages to make an e-mail notification clear and readable. but when i get messages like this I cound't config trap process. in right way: wsTrapWirelessRadioAdopted is received from 172.29.9.2 with the following related information : sysUpTime.0: 169 days, 23 hours, 39 minutes, 0 seconds.
Two Question about DBConfiguration with MSSQL
Hi, How can I configure the field's host DB when my DB Server has a Instance? Ex: DB Host: nameserver Instance: APP Database: Opmanager I created manually the database for Opmanager on MSSQL and I created a new user with dbowner privileges for security reasons. Is it a Problem or I must use the sa user? Thanks, Thiago Morais
Issue with numeric fields
Request - Additonal fields (numeric) don't permit the use of decimal points. Also, it would be nice to be able to define a "currency" field
SNMP v3
None of the SNMP v3 credentials that I have set up work? Though other tools are using the same credentials and work. Any ideas?
Copy Virtual Devices view
Hello I have tree separate VMware SANs with lots of hosts and VM-machines. It would be very nice if I could create copies of the Virtual Devices view to separate each san. Can I do that? //Peter
OpManager integrate to AD?
Hi Team, Can we integrate OpManager to corporate Active Directory? Regards, RK Kit Digital
Sub Accounts view is limited
the Sub Accounts view on "view Account details" is limited to 110 entries. If the number of Sub Accounts added on a specific Account exceed this limit, the rest of the entries are not displayed even if they are correctly stored but they can accessed only from the Contacts windows. This is a problem if you want to search a Sub Account that doesn't have any contact related to it yet. I suggest to add a scroll bar or the possibility to change "page" on the Sub Accounts window.
Juniper SRX, CPU, Memory and Connection Count dials
Hi, I'm trying to make opmanager work with Juniper SRX firewall, and i managed to get some Performance Monitors Working but wasn't able to find a way of making the CPU, Memory and Connection Count dials to show the values that the monitor gets from the firewall. What am i missing here? Best Regards
Unable to start Manage Engine - help
Hello Sir, We are using Manage Engine Application Manage Engine 9.2 Trial version, installed in windows 2003. Problem: The trial version was working fine for say 3 or 4 days. But now we have problems in starting the application. The following exception is seen in start up log. Exception while executing mysqladmin command to create database. Please check the executable and permissions java.io.IOException: CreateProcess: G:\Program Files \ManageEngine\AppManager9\working\.\mysql/bin/mysqladmin -u
Time / Project Management Reporting
I think that ServiceDesk has the capability of being an extremely useful tool to allow engineers to manager their time and minor project management tasks. I have created a request type of 'Project Task'. I then add 'tasks' to this request. By doing this I can better manage my time, and handle minor project tasks. The thing that is lacking is the ability to report on the tasks that have been created within requests. Or at least I can not find a report. If can do this I can manage the progress
Log Off Time ADManager Plus
Hello. My BrowserSession automatic Log Off after view minutes. Where can i change the Log Off Time for ADManager Plus browser session? Thanks.
Requester Auto Creation creating duplicate users
We must have user auto creation turned on to meet a business need. However, we are seeing many instances where an existing user is mailing requests to helpdesk and SD8 ( 8.0.0 Build 8005) is creating a duplicate user. This causes problems in our site based user groups and technicians whose role it is to respond to a given site's tickets as the auto created accounts have a null site. I would like to understand why this may be happening. Please explain the matching algorithm that (at least sometimes)
Upgrade path from v7.0.0 Build 7015 to v8
Can someone please tell me the recommended upgrade path from ServiceDesk Plus v7.0.0 Build 7015 to v8? Thank you in advance
Change Aproval issue.
My problem is that when a techinican make a change in request and add a CAB member to grant approval from approval authorities, then approval authority recommand or reject the change , will be update in Approval status, but the issue is that next time the approval authority again open that approval email and make the approval reject it will again update the status as rejected , so i think it should be locked when first time approval granted. kindly advice me if the solution exists or it come in next
remote uninstall
I am looking for a way to uninstall a piece of software without using a configuration requiring the installer/msi for the original package. For many applicaitons, we don't have this information. I just want to remotely uninstall from a given machien based on the inventory information. Similar to what you can do in Lansweeper or some other products.
How do I change the location of my "mysql db"
Now have 160 gb drive f I can use for storage of "mysql_db" for netflow analyzer. I know I can copy the /mysql folder to the new drive. I was wondering what changes in the program are required so that the datavbase can be read from drive f? Sorry if this is a duplicate. Thanks Roberto
No "Mark as" Button in latest Patches
I can approve patches everywhere but not in "lates Patches"....that's not good... When i check the new patches i want to directly approve them or not...when you go to Latest Patches you can't do that....you have to go to Applicable Patches ...there you have "Mark as" ....makes no sense. Please add the "Mark as" button to Latest Patches in the next releases. Thx! Martin
How to Create a Hyperlink in the Top Frame
After logging in, there is a picture in the upper left corner of the top frame. I would like to turn it into a hyperlink, but i cannot find where to accomplish this. Where would I find the picture information for the top frame?
Device Gauges
How can I change the OID that a gauge is looking at for a particular set of devices? Namely 3Com switches, which I can get a CPU Utilization for in the performance monitors, however can't get it to display in the gauge. Ant
Remote Control - WAN Connections slow
Hi, Our company has a lot of satellite sites connected to us through vpn tunnels over standard DSL connections. We have a problem, when using remote control, there is a bit of lag because the colours are quite heavy. Is it possible, as with VNC, to down scale the amount of colours so the connection is a little snappier? ie 64 colours Thanks
Executing custom scripts on workstations
When I execute a custom script (batch file) configuration at a workstation level, is it running as the user, or is it running with elevated permissions (Desktop Central service permissions)? Thanks, Dave
Create Service Request from Incident
We have intake of requests from email to our helpdesk@ email account that the system turns into Incidents. In many cases these requests are not incidents at all. It would be helpful to be able to 'convert' them to service requests, or given the separation of these two systems, at least create a Service Request from an incident with a linkage created, similar to incidents and change requests. field label matching import of data to the Service Request from the Incident would be a bonus. Though
How do you alert on response time of server
I have a router being monitored and the ping response can not be greater than 80 ms. I see the response time on the server tab, but can not figure out how to alert off of it
ServiceDesk Plus
Is ServiceDesk Plus FULLY web-enabled? Meaning there is no need for software of any kind to be installed on desktops? I have spent a lot of time reviewing your good documentation on components and all, and seem to get conflicting answers. Thank you.
inserting new requests
Team, Is there a mechanism for creating new requests in Support Center Plus without using the web GUI? I had thought perhaps direct sql insertion was the way to go, but I am reading that it is discouraged. How else can it be done? Thanks in advance, Jason Michael Senior Systems Engineer Interop Technologies http://www.interoptechnologies.com
When Logging a call, business unit shouldn't matter
We have techs who are support reps in more than one business unit. When they log a call, they are prompted with the following screen, where they search for an existing customer The way the system works now, if they are in the incorrect business unit at the time they log the call, the system will say that the contact is not found, even though the contact exists in another business unit. The support rep who is taking the call may not know off the top of his head which business unit the caller
HP proliant HDD failure monitor
Can some one share how HP proliant Harddisk failure can be monitored in Opmanager
List of enhancements / issues that is getting fixed in 8008
Dear Users, Following are the list of enhancements / issues fix we are planning for the upcoming hotfix release. And the tentative time frame for the release is by end of this week. Thanks for your understanding, Regards, Srikrishnan ServiceDesk Plus. New feature in 8008 SDF-30571 : If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is
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