Technician Selection Restrictions by site
Is it possible to restrict a technician who is assigned to a site from viewing the technician list or assigning requests to technicians that are not assigned to his/her site?
Two Different Email Accounts for Ticket Generation
Hello, I will like to know is I can have two different email addresses that will be generating tickets for the ServiceDesk Plus application. I need a scenario that whenever a User sends an email address to emailaddress1@domain.com, a ticket is generated and it is assigned to a technician... and a response template is sent to the person. Can I have another emailaddress2@domain.com also receiving messages and at same time generating tickets and sending another response template? This will be useful
Detail of Relationships of Suministro with Printers
Hi. Reviewing the asset management workstations if you drive a good record of hardware, software, usuarios.etc But seeing the supply relationships with assets (printers) this relationship does not save the state only looks Supply is required to register with that printer was connected.
Update to 8007 system down
After updating from 8006 to 8007 our system is down. - We can not use the system - I can not restore the backup - When opening the http://localhost:8080 I get the message: The page can not be displayed.
New Test environment - Disabling reports, email fetching, etc.
We are in the process of building a test environment. To do this, we installed SDP on a new test server. We then dumped the production database from MS SQL to a backup file and used that to build a new database on a new MS SQL server. I then turned on the new test instance of SDP and discovered just how much of the configuration of SDP is stored in the Database. Right now the service is turned off. I'd like to turn it back on in order to allow me to do a test upgrade from 7.6.0 build 7610 to 8.0,
Scanned system disappear from the database of opmanager.
Hi, I've scanned lot of remote systems associated to my organization using Opmanager but unfortunately I have faced two problems: 1) During scanning the screen turns to blank. 2) Scanned systems replaced with each other. For example, I have scanned a remote system individually, say system A, the result is successful. After that, I tried to scanned another system, say system B, the result is successful too. But the problem is when I have checked the systems on that subnet inwhich they lies, system
DEVICE MANAGER
MY DEVICE MANAGER DOSNT SHOW ANY DEVICES
How to set monitoring on the Redhat Linux "ntpd" service?
Hi I am relatively new to using Applications Manager and not the most technical person you will ever meet...... I need to set up monitoring to monitor the 'ntpd' service on an external Redhat Linux platform but I don't know how to go about doing this. Any assistance will be appreciated, thanks. Regards,
Alert Technician by Email when a request is assigned
Hi We are using the following notification rule "$RequestId $Title logged by $RequesterName has been assigned to you by $Technician" The problem is that the mail subject line reads that the ticket has been assigned to you by "Yourself". I.e. it picks up the $technician as the person you are assigning the ticket to instead of the person who is doing the assigning. I hope this makes send. Thanks Brent
Technician cost per hour
The cost per hour for all technicians keeps resetting back to 0. I've manually went in and editted 80 technicians to $65 per hour. Somehow the software keeps resetting the cost to 0? Also, it would be nice if I could have a global cost per technician instead of having to manually edit 80 seperate technician costs. Regards,
Email Fetch Problem
I am having an issue with mail fetching. (Build 8006) Quite plainly the server will not fetch mail even if I stop and start sending. The only way is to quit and restart SD. Last attempt to fetch mail does not have a time stamp. Attached is the support file from before a restart
Granular admin access
Hello, It would be really useful if we could assign technicians specific admin rights rather than giving them every thing. For example, it would be ideal if technicians could have the ability to add sub-categories and items without having access to the rest of the admin page.
Opmanager don't have WMI Credential Type
Greetings, all! I've installed testing version on Ubuntu and everything is Okay, except only one: i don't have a choose for WMI credential type ... I have only one SNMP v1-3 and CLI Please help, thx!
Cisco Catalyst 2950 Problem
Please tell me why the CPU details of this switch not coming ??? I can get the Memory details and other traffic monitors details too. The Frame error monitor is also a failure. when i checked both the monitor by TEST MONITOR button both showed me error. Please tell me soon I am stuck. Or just give a MIB of this switch.
IPSLA agent manual configuration
Hi We have an issue regarding SNMP read/write community, necessarily to configure Cisco equipments for WAN RTT Monitors. By your information, OpManager use only read community to gather data, but in order to configure the equipments write com. is necessarily. We do not want to configure automatically those equipments allowing OM to use write com. Please be king and provide us some information "how to" configure manually IPSLA agent. The Cisco eq. that we monitor are: 2800 Series, 7000 Series, 6500
E-mail attachment
Hi, Is possible send an attachment in action e-mail?
opManager Queries
How can I delete some Entry from a widgets?
AD Group Permissions
Is it possible to somehow query an AD group and find out what resources it has permissions to?
Setting downtime for URL monitors
Hi, How can I set up downtime (New Downtime Schedule) for my URL monitors that are defined under each device? I can only see the URL monitors that are defined under ADMIN --> URL MONITORS.
Opmanager and ServiceDesk intergation
Hi We are trying to integrate opmanager and servicedesk plus, both are running on https and we did the steps as put in Solutions in opmanager support website. but when we try to integrate, we get problem saying servicedesk server is busy or there is special character. we checked but no speciacl characters are there in servicedesk list of technician, group or category. we follows this solutions http://support.opmanager.com/sd/AddSolution.sd?solID=11401 to find out issue but we do not understand this.
Email domain change
Hello, Our organization has decided to change our domain name. Unfortunately, I added all of our requester email addresses manually because they're not defined in AD. All of our requesters have the same domain name. Is there a way I can go change all of the requesters email domain names at once or am I stuck going in to each requester's account and manually updating the domain? Thanks in advance!
Active Directory import problem
Hi, We're on Version 7.6.0 Build: 7607, but are having problems with the AD import. When we select the Organizational units to inport from and start the import nothings happens. See the attachment for a screenshot where the program gets stuck on something. If I don't close the screen myself after 15 minutes or so, nothings happens. Please advise.. Greetings, Nick
IIS Server Reports
Hi All, Could you please let me know how to generate report for all attributes. As of now in Application manager I can able to see report by selecting only one attribute and generate report. Instead of that, I need to see all attributes report in any format's Thanks, Kannan.N
Windows event log monitoring questions, and a WMI credential question
Hi Guys, Couple of questions for you all. Hopefully you can help me out. Is there a way to check the status of or set the check box located at Actions Menu --> Event Log Rules --> "Monitor Event Log For this device" in bulk for windows servers? I just found a server where this was unchecked, the server had crashed and I was scratching my head as to why I did not get an alarm. Is there a way to set the event log monitoring interval in bulk? It seems the default is 300 seconds. I know that if a server
8721 bus. view error
Hello, Shortly before Xmas I installed hotfix 8721. After that when I click on any of my business views I simply get a blank page with the word Error! Will installing HF 8722 resolve this or do I need to do something else? Thank you, Tom
OpManager console not working properly in Firefox
Rebranding image does not show correctly Open remote access doesn't work. Various other functions don't work unless I use IE.
URL Response Time Graph Report
Hello, I have a monthly requirement to provide a report that shows URL response time information; I know there is a report already there with the results in tabular format, however I would like to see the report supplemented at the end with a response time graph to provide some visual information as well as numerical. Is there any way I can do this within OpManager? Regards Troy
Report Netflow
-When the bandwidth of the transmission report, if received reports by the only graphic pdf files, if using excel file, there is no graphic that showed the number of traffic in or out, no way just a graphic report both the number of printed or out traffic. -You can report the same information as the first report did not? (ex: Traffic, Total Transferred bytes, packets per second) -If the instructions on how to do Thank you
request that was in status "some status" more than 30 mins
Hi. How can I make report that will show me all requests in this month that was in status "some status" more than 30 mins?
Notifications about approval action
Hello! After upgrading to 8006 we've got situation when approving person of the request perfoms some action (approves or denies) - then the e-mail notification is sent to approval starter. The problem is that approval starter gets not one but two e-mails. In conversation history (in request details) it shown as letter was sent to: "e-mail@domain.com,e-mail@domain.com". The name of the message template - "Notifying Approval Sender for Approval Action". Please help me to reduce the number of letters
Two ServiceDesks in a mail loop
We provide service to a customer who also uses ServiceDesk. I'm sure this situation must have come up before, but we're getting mail loops, when our customer forwards a mail from within their ServiceDesk to ours, which creates a request and an acknowledgement email, which in turn creates a new request in their system, and so on. The only way I can think to stop this is with a multiple line spam filter (on sender and description), but this will still create one incorrect request. Has anyone come
FTP Monitor: Path of the Remote Destination File Name does not exist. Please check the path.
Hello, I just tried to make a ftp monitor with Upload and got this error: Path of the Remote Destination File Name does not exist. Please check the path. Local Source File Name: D:\FTP_Upload\FTP_Upload_1MB.test Remote Destination File Name: FTP_Upload_1MB.test Is there anything wrong with the syntax (Windows)? Best regards, Ronny
Account Specific/Site Specific Announcements for SDPMSP 7.6
Are there any plans in RoadMap to add Account Specific/Site Announcements? Currently, you can not post an announcement that is only relevant to a specific region, account, site, group or department. This would really help in providing proactive communication to customers.
SQL and Query Editor
I'm trying to create a report using the Query Editor on Service Desk Plus. I'm trying to simply run a report that lists the computers which have approved Antivirus software installed. (I associated several software packages with a new software category called "Antivirus", SoftwareCategoryID 301) Also, I would like to run a report that shows all scanned computers that do not have approved Antivirus software installed. On our SQL server I've built this query for the first part: SELECT [WORKSTATIONNAME],
Getting wingdings on restartnow/restartlater buttons
After pushing patches out, at the top of my desktopcentral notification window to restart now or restart later, the font is in wingdings!
Set Permissions for Problems and Changes
Hello, Please could we have the ability to set group permissions for problems and changes in the same way we can for requests? Our users should not be able to see all of the changes and problems - only those that apply to their group. Thanks
Incorrect Request URL when integrating ServiceDesk Plus with IBM WebSeal
My team is going to integrate our team portal, which deployed to IBM WebSphere, with ServiceDesk Plus. The integration is implemented by using IBM WebSeal ID to pass the required login information to ServiceDesk Plus so that ServiceDesk Plus appeared as a module (http://<DOMAIN>/servicedesk/) of our team portal in the URL. The login function works very well but we found some functions in ServiceDesk Plus cannot be used correctly. Having traced reason with some tools and we found the requested
How toset email alerts for link down
How toset email alerts for link down
Log Creation Amendment SC+ 7.6.04
Hello Is it possible to create a script to amend the log creation times? The reason I need this is that for our use, we sometimes have clients raise multiple issues in one log not a problem during the month as there is time to split into individual logs but there is the occasions when splitting the log means the new logs are created in the subsequent month which causes problems for our reports. Good day Barry
Inactive Users Report Issue
Hi, When generating an Inactive Users Report and adding the Days Since Last Logon column we are seeing an issue. The Days Since Last Logon is displaying correctly from the web GUI but when the report is exported (to any format) that column's data is not being converted to days. An account with Days Since Last Logon of 1838 days is displaying a figure of 127803237855000000 when the report is exported. This doesn't appear to be meaningful data.
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