about To improve the use of the CTI is possible to estimate the open of call alert independently of the SCP windows ? 

For example if the user, connected on the SCP, is in view into Outlook or open another browser, when receive a call, can see the Pop Up on the top of screen.

Our Customers, are connected with mail, and internet so need to receive the call independently from Win open.

Thank You 

Best Regards.

Alberto P.