Dear Users,

New feature in 8008

1. SDF-30571 : If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is a first response, then the first response time will be updated accordingly.
   

Issues fixed in 8008:

1. SD-34286 : Under home tab, number of inbound, overdue,completed requests for this week, last week, month, last month graph is included. (This was available till 7611, and removed in 8.0, is now re-included).
   
   
2. SD-36444 : Subject field is now displayed based on the database parameter ( in Globalconfig table) configuration. By default the size is set with 50 characters, and this can be configured globally, and this is a common configuration for all the users, and not personalized to users. And the width is set with minimum of 30 characters if the value is set less than 30.
   
   
3. SD-31941 : Security Bug with Request to approval: Using the approval link, approver can able to view the details of the request by changing the item-id in the link has been fixed.
   
   
4. SD-23291 : Reply sent from the self-service-portal for the merged request , responded date is not updated has been fixed.
   
   
5. SD-36459 : Group selected in the request template ( Incident / Service request) for the NotInAnySite or any referred site is not retained, when the request is created by the requester has been fixed.
   
   
6. SD-34249 : When replying from the conversation only the sender is included in the To Field and all other people who had been included on the mail are not present in the CC fields has been fixed.
   
   
7. SD-35641 : Deleted domains are getting added after restarting the application even after disabling the globalconfig entry for "DomainListaddition" has been fixed.
   
   
8. SD-34879 : Domain information of the user is getting reset, when the requester / technician edit their own details from their self-service-portal login has been fixed.
   
   
9. SD-34881 : Cost per hour for the technicians are set to 0.0. upon AD / LDAP / CSV import.
   
   
10. SD-36443 : When there are multiple white spaces within a requester name, problem occurs in Quick create of the request has been fixed. Reason could be that the users imported from AD / LDAP / CSV may have multiple white spaces in it. Now when the users are imported we will retain only one white space and the rest will be trimmed off. To update the existing users, we recommend to perform the AD / LDAP / CSV import once.
    
    
11. SD-34964 : Problem in importing Category,Subcategory,Items through csv import with special characters in their names like < , > in it has been fixed.
    
    
12. SD-36659 : In Chrome browser, the sub-category is not shown in the sorted order has been fixed.
    
    
13. SD-36415 : Problem in reconcile the asset and resulted in the StackOverflowError has been fixed.
    
    
14. SD-35829 : Linux machines which are not responding the command "hostname -f" quickly are not scanned in the SDP.Also Unknown is getting added as workstation name if the hostname -f command returns the value as Unknown.Now it will take the name given in device scan window.