Tickets Picked up Report

Tickets Picked up Report

I am needing to evaluate my technicians on their ability to pick up tickets from each other.  This is something that they need "encouragement" on, and will tie into their performance appraisals.

Is their a report that can show the following for a monthly basis:

Grouped by Technician name
Number of tickets that the technician has picked up

Then the ticket details
  • List of tickets that were picked up
  • The Requester
  • The subject
  • The person they were picked up from.
  • The age of the ticket
  • The ticket create date
  • The priority of the ticket.

And either:
a.)  The date the ticket was picked up, or
b.)  The age of the ticket before it was picked up.

We are using SQL 2008 as the backend. 

Thank you very much for your help.















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