I am needing to evaluate my technicians on their ability to pick up tickets from each other. This is something that they need "encouragement" on, and will tie into their performance appraisals.
Is their a report that can show the following for a monthly basis:
Grouped by Technician name Number of tickets that the technician has picked up
Then the ticket details
List of tickets that were picked up
The Requester
The subject
The person they were picked up from.
The age of the ticket
The ticket create date
The priority of the ticket.
And either: a.) The date the ticket was picked up, or b.) The age of the ticket before it was picked up.