Ability for Users to close their own requests
It would be at times beneficial to allow the end users to close their own requests.
We have occaisions where users raise a request and then manage to solve their own problem by looking up solutions or trying something different.
It would be good if the user could select an option to close their request and be prompted to add a note or resolution as to why they want it closed.
What usually happens at the moment is we have users adding a second request asking to close the first request which just adds time and space.
We have occaisions where users raise a request and then manage to solve their own problem by looking up solutions or trying something different.
It would be good if the user could select an option to close their request and be prompted to add a note or resolution as to why they want it closed.
What usually happens at the moment is we have users adding a second request asking to close the first request which just adds time and space.
Topic Participants
aausten
scotthiggins
JoeGwiz
ServiceDesk Plus
Willow_me