Limit on csv modify user.
I need to modify over 2000 users to include information that is visible in Outlook address book. I have tested my csv so that it does what I need, but when I try to do the 2000 + csv it appears to stop at 100 users. Is this the upper limit in ADManger for modifying users? Is there also a limit on creating users with a csv? Thank You.
ADAudit Plus: Doesn't work on Windows Server 2003 DC, FRENCH
Hi I would like to know if AdAuditplus will work on windows server 2003 DC but in FRENCH. I did try to install your product in windows server 2003 in english but still couldnt make it work. What should we do now? is there a solution? Thank you for your reply.
Urgent: Requests made from Service Catalog doesnt use Request closing rules
Good day, we are on 8.0.0.3 and have pretty big problem - requests that are made from service catalog doesnt use Request closing rules, they are simply ignored. Is that a feature or a bug? Is there any way to prohibit it?
Upgraded to SDP 8.0.0.6 and now all requests via email are set to Mode: Postal Mail instead of E-Mail
Since upgrading from 7.6 to 8.0 all of my mail->incident requests are flagged as mode: Postal Mail... How do I get the system to correctly flag these as E-mail again? This worked properly in 7.6.11 so it has to be some artifact from the upgrade. Thanks
Hotfix 8007 Released !!
Dear Users, Kindly refer to the below announcement notification to know about the details of the latest hotfix release 8007. https://forums.manageengine.com/#Topic/49000004725000 Regards, Srikrishnan ServiceDesk Plus.
Tickets Status
One time a ticket is closed, i want to know at what time the ticket stay in all status ( in progress, pending , resolved and closes ). Now I only know the time that the ticket was created or closed. Thanks is advance. Alex.
NCM plug-in gives License error
Hi Device Expert support. Whenever we try for some operation like Backup config or so, NCM gives us this License message.but customer have 10 device license. Is this a bug ? Logs here http://bonitas.zohocorp.com/customer_uploads/2011_1_13_3_19_27_OpMan_logs_Jan_13_2011_11_15_57.rar thanks Gopi ME Tech
Query assistance needed
I have developed two separate queries. Quert I provides an open status listing for a particular technician: SELECT ti.FIRST_NAME 'Technician', DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME /1000) ,'%d-%m-%Y %k:%i') "Created Time", aau.FIRST_NAME 'Requester',wo.WORKORDERID 'Request ID',wo.TITLE 'Subject', std.STATUSNAME 'Request Status' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
Reports Needed
Dear any one can help me to get this report in IT service desk SNo Reports Description Parameters Duration 1 Merged Requests Report. All the one or more closed requests which were merged. Technician Monthly 2 Unassigned Technician Report. All the closed requests which has technician as unassigned Request Status Yearly 3 Self Assigned Closed Request Report. Report where requestor and Technician is same Technician, Requestor Yearly 4 Fast Resolved Request Report. Requests that were closed
Query Report to get Changes associated to request
Hi, We are using MSSQL and the build is 7611. We need a report which shows the change request associated to the request. Regards, Kriss
Unable to add Software Licenses in ServiceDesk+
Hi. We're using ServiceDesk+ 7.6.0 build 7611. I'm trying to add a new software license in the Assets section but when adding the product name I get this error: FAILURE :null Please report the problem to the system administrator, with the Error Code - 1,293,716,205,584 Then when I try to add the details it just doesn't do anything. Has anyone else experienced this, or know what the error code means? Thanks, Dave Screenshot of error:
CSV and Excel reports output
Hi There, I'm trying to do some advanced reporting in SD+ and I'm running into a few issues with the CSV and Excel reports. These options are obviously added for those of us who want to manipulate the data further. What happens when you export to Excel or CSV is that a lot of clutter is added. It would be nice to end up with just the RAW data an the appropriate columns, but not anything else, such as the COUNT or SUM fields, because that's exactly what the other tools are for... I end up having to
Access denied when i try to remote access!
Hello We've used MEDC for 2 months and everything have worked fine, we've been able to remotely install all the agents and patches to our 120 computers (both desktops and laptops). But last week the company bought 2 new laptops (HP ProBook 6450b) and they've been nothing but trouble. We can't install the agent remotely, so we installed it manually, but we can't remote controll it, we get a access denied message and we have tried everything but with no luck. The laptops runs windows 7 prof (32bit)
Enable integration to SharePoint as a (Web Part)
I don't know about you but my users are lazy. They never sign into the ServiceDesk portal to check the status of thier requests. I have all users' default home page going to our organizations SharePoint site.. if the users request counts were displayed there, they just might click on the link to login to ServiceDesk and check status..
$RequestLink displays HTTPS in email notifications
We currently do not have SSL enabled. However, in outgoing email notifications, the $RequestLink variable is populating emails with HTTPS instead of HTTP. Where can I change this?
how to create customer account for bulk hours?
How to create customer inside support center plus, version:700 for bulk hours?
Custom Report Graphs not showing data
I have OpManager free edition installed on my machine for testing. I have added the WMI resource monitor for CPU, Disk and memory utilization for 3 mwindows machines. Everything was going fine from the last 1 month. I was able to see the custom report graph for CPU Utilization for my host machine (on which Opmanager is installed) but all of a sudden today when i checked i was not able to see the CPU Utilization custom report graph. It says "Data Not Available". It doesn't even show the last week
opmanager incorrectly setting all interfaces to 10MB
I keep reading about others having this same problem in OpManager. All of the interfaces on my linux Redhat 5.5 show up as 10MB instead of the 1gb and 10 gb that they actually are. I've tried messing with different MIBS and other things with no luck. I've also seen responses from engineers basically saying "not our problem". SNMP returns that, that's all you get. That's not a good answer. I have almost 200 nodes doing this and the other resonse I see from engineers is "go to each device and manually
Save Archive files on a WORM support
Hello, what's the best way if i want to "clean" the Event Log analizer folder from old archive zipped files? Can i simply move them to another folder, write them on a write once support (like a cd or dvd) and them delete them? If i want to use them again can i simply take the archives and re-import them in EventLog Analyzer with the "import log" function, right? Thanks
Suggestion to associating new request to already outstanding problems/changes
Hi, I've recently had an idea with relation to the way that additional requests are handled once attached to problems/changes. With the current system, once a problem/change is raised from a correcly catagorised request, the problem or change adopts those same catagories. My proposal is that when associating any further requests to these problems/changes, that these requests also pick up the catagories from the already created and catagorised problem/change. This cuts down on data entry time as you
How to add a new column?
Hello, we want to add a new column in ServiceDeskPLus 8. This column has to show us the date of the last reply (answer) to a support case. Please can somebody help us how we can do this. Thank you Markus
Assistance with code for MYSQL?
Can any assistance be provided for MYSQL code? I'd like to write up code to add into our SharePoint, all I need is the code, and I can figure out how to integrate into SharePoint. I want it to pull up the current user's network ID and output their opening tickets detailing request #, Description and the Notes field. Any assistance? Thank you.
Can we
Hi there, Can we export MySQL database from ServiceDesk 7 to ServiceDesk 8?
Creating a refined Custom report
Hello everybody I have Log Analyzer 6.0.0.0 and I need to create a custom report for Object Accesses. It should look like a the PCI or FISMA Report on Object Access, so that is clear (to an internal auditor) which object has been accessed. I want to monitor just events with EventID = 560 and I need a message filter as well, to include just log entries containing a particular string. As far as I understood, this is not possible with 6.0 Am I wrong? Did anybody else ever make a report this way? Thanks
NetFlow Analyzer Enterprise Edition 7.5 Released
Hi All, We are happy to announce the release of NetFlow Analyzer Enterprise edition version 7.5 BUILD 7500. Below are the list of features available in the new release: Feature list : 1. Site-to-Site Traffic Monitoring in IP Groups 2. Single click email reporting 3. CSV export for reports in GUI 4. Option to assign Interface Groups to Users 5. Enhanced search option under License Management 6. Alert Profile Configuration for Operator accounts 7. Global SNMP setting for Routers
Setting income mail with google apps
I am evaluating Servicesdesk Plus for MSP and i use in my company Google apps form Email, how can i configure income mail with the requirements that google request when we configure the client??.... Servicesdeskplus doesn't have the SSL option when authenticate via POP anybody can help me???
MESD Plus V8 - on IBM iSeries
We are currently evaluate service desk plus 8 software , we have major point need to confirm which is , is there are any plan to install MED on IBM iSeries using Zend Core or Webshper ?
Assigning Business Rules per Account
Does anyone know if you can assign business rules per account on ServiceDesk Plus MSP? Basically, we have a number of companies that we support. At present, when a ticket is logged it has a generic email that is sent to say that we have recieved their request, this is the ticket number etc. Now, for internal requests, I would like to have a message that says "If your request is urgent, please call IT Support on xxx and we will assist you". I do not want this to go to any of our external customers
Upload of MIB
I am not able to upload mib file. It is showing error
Using Router Infrastructure for Other devices
Hi, I've saw that the router infrastructure view have some custom graph shown on the snapshot info page and I had an idea that could solve one of our problems with monitoring our checkpoint firewalls. I would like to know if it's possible for example to create a new infrastructure based on Routers infrastructure and change the graphs shown in the Router's health graphs. It could be nice to be able for example to monitor connection/packed accepted/packed dropped or VPN client or site to site connections.
cannot enter service name when using Safari on a Mac
We are testing the latest build on version 8 of SDP. If we using a windows computer with IE8 we do not have any problems. However as our team are all on Macs, when we use Safari (latest version) we cannot enter any text in the "service name" field when setting up a new service in the service catalogue.
OpManage Device Snapshot not showing any data
I am adding Cisco routers to Opmanager and the device snapshot is not showing any data for any of the graphs. I have confirmed that the credentials are correct and when I test some of the monitors via the snmp OID, they are successfull. Can anyone help? Thanks.
Network Scan don't Work on Snow Leopard (OSX 10.6)
Hi, we have a probleme to scan MAC OSX 10.6 in Network Scan Scans works with computer in 10.5.8 and olds version but With 10.6 Scan Failed Do you have a solution. Thanks. David
Visio data connection to OpManager SQL DB
I want to import device details into Visio using the Data Connector function to talk to the SQL database. But unfortunately I do not know which tables to connect to! I have my network diagram in Visio and want to link the device details such as Device Name, IP address, category, sys description, etc. On a different view in Visio I wish to pull in some performance data for the devices. Can you tell me which (of the hundred-ish tables) I should use?
Customize Naming Formats variations
Hi, I am trying out AdManager but i dont see how i can do the following. %physicalDeliveryOfficeName%3[L]"."%givenName%[L]"."%sn%3[L] Þscription%3[L]"."%givenName%[L]"."%sn%3[L] is it not possible to use any attributes from AD except the five in the dropdown list ? Best regards, Valdi Hafdal
Dashboard Customization?
Hi, Are there plans to allow customization of the dashboard going forward? While I like the idea so far I find it a step back from version 7. We do not use SLAs, so three of the graphs are useless for us. I also do not like how the "Requests Received" and "Requests Closed" are displayed. The older style line-graph that plotted both on the same chart made it easier to see if we were keeping up with requests. Lastly, there does not appear to be any quick way to determine the number of requests
Inode Monitoring
Dear App Support, Another question again.. Could you tell us if it is possible to monitor the free inodes of a specific Solaris/Linux filesystems? (Application Manager or OpManager) What is the best way of working to achieve this? Thanks in advance! Kind regards, Bitz
settings specific to sites
As well as business rules and SLAs It would be great if we can also have the ticket closure rules be site specific. Currently the closure rules apply to all sites and we have very different needs among our sites. Currently testing version 8 with latest build Wayne
Exporting MySQL database from ServiceDesk 7 to ServiceDesk 8
Hi all, I would like to know if it is possible to export the MySQL database from ServiceDesk 7 to ServiceDesk 8 so that I can have the same data when I upgrade?
Is it possible to convert our flows in files *.flw to format of NetFlow Analyzer?
Not long ago our company purchased Opmanager Opmanager, and now my authorities are thinking of purchasing NetFlow Analyzer. But the situation is as follows: We have already used for the last year some free stuff - flow-tools. And all our traffic is gathered in these *.flw files. Is it possible somehow to convert these files to Network Analyzer? May it's some kind of script or so on? Thanks!
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