how to rename Infrastructure Views?
can help me please....
Delete domain name !
Dear support , I was testing Eventlog Analyzer . I'm using import user from domain for logon , with 2 times import ( 1 for ABC and for ABC.com ) , and when logon , i have 2 domain . Plz help to delete domain . Thanks
Business View background
I would like to know if is possible to add new background image on Business View. I've just to add an image to \OpManager\images\maps directory, or i must produce particullary image size or format? Thank's in advance.
Hotfix 8008 Released !!
Dear Users, Hotfix over 8000 has been released, and you can refer to the below announcement for the enhancements / issues fix done in the hotfix 8008 release. https://forums.manageengine.com/#Topic/49000004804107 Regards, Srikrishnan ServiceDesk Plus.
wrong interface "IfIndex2" on cisco router
c1841-r2.cdc (10.30.3.4) Interface Name Status FastEthernet0/0 Managed FastEthernet0/0.38 Managed FastEthernet0/1 Managed IfIndex2 Managed Tunnel300 Managed Tunnel3028 Managed ./SnmpWalk.sh 10.30.3.4 161 ****** using 10.30.3.4 161 ***** Response for ifTable Gettting If index values.... Response received: .1.3.6.1.2.1.2.2.1.1.1: 1 .1.3.6.1.2.1.2.2.1.1.2: 2 .1.3.6.1.2.1.2.2.1.1.3: 3 .1.3.6.1.2.1.2.2.1.1.7: 7 .1.3.6.1.2.1.2.2.1.1.9: 9 .1.3.6.1.2.1.2.2.1.1.11: 11 .1.3.6.1.2.1.2.2.1.1.12: 12 .1.3.6.1.2.1.2.2.1.1.14:
problem with decoding name of email attachments (cyrillic)
We send email with attachments to SD in russian language. And in SD it's look like this: Çàÿâêà íà ïåðåêëþ÷åíèå.doc (Character set CP1252) but must be: Заявка на переключение.doc (Character set CP1251) SDP Version : 7.5.0 Build 7508
Re-assigning old service requests
Hi. Hoping that you can please assist. We have a problem with having duplicate requesters on the Service Desk. We would like to edit the database to have all service requests logged by the old requester re-assigned to the new requester. Unfortunately it would be too time consuming to have this done via the Interface. Please could you let us know how to go about doing this via the backend. thank you
URL Monitoring not working
I've been trying all sorts of random sites in URL monitoring and no matter what I put in there, I keep getting the "... is down, Reason : Host Unavailable" message. When indeed the website is up and running perfectly fine in a browser. I'm using GET and matching content.
Escalation Management
Is It possible to configure/customize SupportCenter Plus so that customers will be able to escalate their Requests ? I.E a Button on the contact View or an action "Escalate". Customer should also add a note for the Escalation. Thanks, Jose
Trying to add a new server to OpManager
Hello, I'm trying to add a new server to OpManager and getting the following error: Some stray entries found for this device I know for sure that it is not in OpManager. Can someone help?
OpManager Problem
Dears, i am facing a serios issue with the OpManager, all the icons are not normal, and the font of texts have also become big, can anyone give me any ideas to troubleshoot this issue it would be gratful for him/her. thanks Sohail
Web usage report
Hi there, we are trialing Firewall Analyzer athe the moment. I don't seem to be able to get what i believe is a basic report. I want to be able to report what sites a specific user has accessed, including date and time over a period of x days. All i seem to be able to get is a list of sites and the amount of hits to that site but without the date and time. Is this possible?
Device details for printer
Is there a way to alter the device details or snapshot page to show the total pages count for a printer. I have the total pages printed as a monitor but would like to show it on the snapshot or details page. Is this possible?
Printer total page count?
I am trying to track total pages printed on each printer. Is this OID in the supplied printer MiB? If so, which one is it? Thanks in advance. Seth
Decimal SNMP
I'm using an OP to monitor SNMP device that tells the temperature of the environment in real catch up. The value returned by the device is in numeric format temp * 10. To get the converted value applied the formula: (oid) / 10, but returns the value after the comma, like this: 271 is equal to 27 and 279 is also 27. You can now return the value with the decimal or approximate? 271 = 27.1 or 27 279 = 27.9 or 28 Thanks
How to create reports on syslog files.
I have a sonicwall firewall that I have setup for snmp and also have syslogging setup. I have added the firewall in to your software and I have also pointed syslogging to OpManager as well. I can see the syslog entries but have no idea how to query these results or create reports from them. What I really want to be able to do is list network utilization base on source IP address. That way I can figure out who in my office is using large amounts of data. Can this be done using either of the methods
Unable to poll devices from SNMP .
We are Facing an issue of polling devices through SNMP string from yesterday onwards. Port we have tried changing the PORT ffrom 162 to 151 , it initially starts from some time and again stops polling. Regards, Aditya
End to end performance tests
I'm trying to set up end to end performance tests between my application servers & the users I have set up a scenario that simulates a user connection from a workstation to an application via an URL with internet explorer using the remote browser monitor in Application Manager. From this I'm capable of producing the overall response time. Now I would like to break this response time down giving the individual response times for each component crossed on the network (the routers, firewalls, etc) between
Monitor EMC Centera
Is there any way to monitor available space on a Centera via OpManager? I see that OpStor can do it, but it sounds like it's actually using the Centera CLI to do so, not SNMP. We have one that we'd like to do some capacity trending on, and it would be much easier using OpManager than having to do it manually.
Can't update version 5520 -> 5550
Dear support , I can't update version 5520 -> 5550 , it's come 98% and fail , and it's rollback to 5520 . Plz fix this bug . Thanks alot !
Autonomous System View shows everyone as AfriNIC (Regional Registraar) instead of actual organisation
Hi there, In our Netflow Analyser, under the Autonomous System View, all the AS are resovled to AfriNIC.net but not further. AfriNIC is the registraar for the African reagion similar to RIPE and ARIN. Is there a way to tweak it so that the correct names of the actual organisations owning the various AS's is show instead of the registraar? Thanks -Rob
Reports Issue - Error: "Message from webpage - Need physical access to the machine where ADAudit Plus is running".
Running Audit Plus 4.1 Build 4110 (was happening with build 4101also) When clicking on "View Reports" link in Reports Scheduler, it will not display reports - returns a "Message from webpage" error saying "Need physical access to the machine where ADAudit Plus is running", and will not display report. INFORMATION: ADAuditPlus running as a service. Server Info: Windows 2003 SP2 Standard Edition - VMware virtual server 2.40GHz 1GB RAM Logged in to the server running ADAuditPlus with Domain Admin
Difference between Windows and Linux Netflow Analyzer Data
We have been running Manage Engine on Windows for a few months and are very happy with it. We recently started switching to linux servers and decided to try Manage Engine's linux version. We have had both the Windows version (8.5) and the linux version (8.6) collecting data at the same time, being fed by the same device. I have noticed that the windows install seems to consistently have larger data totals, for instance: last week the Windows server recorded 145.48 GB of data transfer, but for
ADManager Plus 5.0 Build 5030 Released !!!
Hi All, We are happy to announce the general availability of ManageEngine ADManager Plus 5.0 Build 5030 for immediate download. This release is an enhancement of our major version change - ADManager Plus 5.0 Build 5000. As you all have known, ADManager Plus Version 5.0 Build 5000 was a springboard jump from its precious versions. The features of build 5000 include an appealing platter of enhancements like Active Directory Workflow and creating computers in bulk using csv import! To cream up these
Can I see packet loss with NetFlow Analyzer?
I would like to see packet loss on my interfaces that are being monitored, is this possible? I have looked at all the reports and such that I can find and I can't see to find where this is. I am running NetFlow Analyzer 8
False alarms when WMI crashes
Hello Gents, I see the following issue. Sometimes (1-3 times per week) WMI service is crashed on different Windows servers. Some servers have Windows Service Monitors. OpManager tries to check service status via WMI and can't do it. I.e. OpManager immediatly sends alerts about service down. There is no any settings to send alerts for two or more WMI checks. Can you please add some more configuration settings for Windows Service Monitors ? I would like to see here Consecutive Times setting as for
Problem in Upgrading SD version
Hi Currently i am using version 7503 and i follow the upgrade procedure to upgrade SD service pack to achive 8007 and successfully i upgrading to the version. Following issues i am facing : 1) Reply to requestor not shown in conversation and thus the icon is invisible not green and email are not sending to requestor. i have checked all my settings, email server, antiviurs all working fine also check by disabling it. but the problem is same. 2) after upgradtion i take a full backup then if i restore
Service Request Template - based SLA's seem to have disappeared recently.
We have a test instance of the software on an earlier release (this year though) that allows you to paint an SLA field onto a service request template and set a default sla. Our production site (patched more recently) does not have this ability, even though it still has the configuration interface for SLA's under the manage drop down on the Service Request admin page. I've searched here and generally review service pack release notes, and I am not sure what happened to the ability to set SLA on
Date Formats for Reports
I'm writing some custom reports and I just need to understand the date fields so that I can manipulate them. When I look at a date such as WorkOrder > CREATEDTIME the field shows as a number field with numbers like 1,278,473,558,292. I'm not sure how that relates to a date and how to then convert that into an actual date. Can anyone advise? I'm using Crystal Reports.
Netflow ManageEngine_NetFlowAnalyzer_8600.bin on a 64bit server.
Is there a workaround for getting ManageEngine_NetFlowAnalyzer_8600.bin to function on a 64bit Linux host?
Lock requests
Hello! There was a problem the following lines: I'm going to bookmark Inventory - run a scan: Detected workstations and during the search on the database server starts a process to block another, then the next and previous blocks, ad infinitum until it falls SD. Software Version: 8.0.0.8007 Here is an example of a process that is blocking: ----- DBCC INPUTBUFFER ---------------------- SELECT Task_Input.INSTANCE_ID,Task_Input.SCHEDULE_ID,Task_Input.WORKFLOW_TEMPLATE_ID,Task_Input.SCHEDULE_TIME,Task_Input.EXECUTION_START_TIME,Task_Input.EXECUTION_FINISH_TIME,Task_Input.WORKENGINE_ID,Task_Input.ADMIN_STATUS,Task_Input.OPERATIONAL_STATUS,Task_Input.SERVER_ID,Task_Input.CRID
Can SDSiteAdmin see the request of the other sites to which he is not associate?
Can SDSiteAdmin see the request of the other sites to which he is not associate (he has just SDSiteAdmin Role)? For example,when he is just responsible of Site A, can he see the requests of other sites?
Destral Central MSP vs MSP Central Light
What are the differences between these two products? Does MSP central light have all the same capabilities and Desktop Central with added monotoring?
Under Problem cannot assign to specific group or technicien
i this is only happening for one of my problems. when i create a task and attempt to associate to a group or technicien there is no options showing up from the drop down. so far only 1 problem has this issue and the other problems work properly. (eg. i can assign tasks to groups, technicians using the drop downs.
Desktop Central Agent Hangs during patch process.
I have noticed that on several occasions, and on different machines, the agent notification hangs during patch upload. It will sometimes get one or two patches installed and then just sit there until the system is rebooted. It doesn't give the user any further information, only that the patch update is underway and to wait. Waiting is of no use as It never finishes and closes the window on it's own. Once the system has been restarted all is well. It doesn't seem to cause any other problems other
Sha'kel Powell
I'm having some issues getting started. I connected to my Domain with ease but I'm haveing trouble connecting to my pc's, I get an error agent not installed can I get some help
Order of tasks in a collection
Hello. Is there a way to force one task in a collection to run before the other? I need to copy a folder from a network share, then execute a batch file based on files that were copied. Every time I create the collection, it reorders the tasks where the script runs before the file copy operation. Thanks. Dave
Importing multiple accounts to existing Resource?
We would like to add multiple accounts to an existing Resource, how can we do that?
Hi, i am living in Pakistan, and using the Trial Version of ManageEngine Desktop Central but i am facing one problem of setting time according to our local time. Can you help me how to set the time re
Time Configuration
Getting errors when data are collected
Hello, We puchased AD AuditPlus, it is installed on Windows 2003 R2 x64 server, volume to store data is 350 GB, 300 GB available for use. AD Audit Plus is version 4.1 build 4110. We have around 64 DCs that we are auditing. I'm getting an error : Not enough storage is avialable to process this command - Code error : 8 What does it mean ?, how can I resolve it ? In admin/Domain Settings, it seems that time for last event read time is not correctly updated and message still visible Event collection
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