i can't insert € simbol in resolution
I have a problem when i want to type € (altgr + E) it will change the text alignment to the center.
Administrator is no approver
As Supportmanager I configured servicedesk that I am the main SD+administrator. We are also planning to open the ServiceCatalog. All technician's and other users are configurable to be Service Request Approver exept me as SD+admin. Can you please make this also available? Best regards, Mark Picture is from a normal technician :
Issues after upgrading ServiceDesk+ to 8.0
Hi. Since upgrading ServiceDesk+ to version 8.0 we have the following issues: 1. When selecting a requester in Admin -> Requesters nothing happens. Clicking the requester simply doesn't do anything, just reloads the list - doesn't show the details for that requester. This occurs for any user despite logging out and in again, deleting temporary internet files, etc. 2. When selecting Assets -> Software -> Software Licenses it gets stuck in an endless loop of loading the page http://servicedesk:8080/SoftwareLicenseListView.do?null and
Number of calls listed on "show calls from account" is incorrect
When choosing to show number of calls from account it shows 25 lines twice, and even though the second one is actually 50 it still only every shows 25 no matter which item you choose. Release 7701 Cheers Rich
Remove completed tasks from activities tab
I can't believe I haven't seen any posts on this. On the Activities Tab, we use the "tasks" as kind of a to-do list. When a task is completed it should automatically disappear from the "my tasks" view but it just stays there. Do I really want to page forward through three or four pages of completed tasks before I reach my active tasks that I haven't already completed? Especially since there is a seperate "Completed Tasks" view. "My Tasks" should be all my tasks that I still need to do. It
How to disable reply and forward mail from Request.
Hello there, Our Customers want to disable the reply and forward from request for group or roles of specific user. Is it possible to disable this feature, or all the user of SCP can reply to contact ? Thank You Regards. Alberto
Multiplenode and Multiple graphs definition
Hi all, checking on forums and KB I've saw a description of graphtype that describe those kind of graph in this way: If you choose <multiplenode> when associating the monitor, you will get an option to choose the instances. For <multiple> it will show the all the instance value in the graph when you click on the monitor. Now I have a question, I see that for example Disk space is a multiplenode graph but when I add any kind of disk space monitor on a device I don't get any kind of choose of what
Business rule to send notification if Subject contains certain word not working.
I have setup a business rule that is supposed to send a notification when a new request is received with a subject that begins with "afterhours". It is not working. Where should I start looking? Thanks Dave
Auto assign technician where technician shifts are involved
I really like the auto assign feature, however in the environment that I work in, the service desk analysts work on a shift rota. Some finish early and some start late. Does anyone know of a way of specifying the availabilty of analysts to cater for a variance in their start / finish times. If the system assigns a call to an engineer that has gone home for the day or who isnt in till mid morning, then sla's can be affected.
ServiceDeskPlus and API form
HI, I have created couple of API forms for ServiceDeskPlus. I couldn't find any help about API. My question is: Is there any way to add to API form extra attribute like CCtechnicianEmail ? When technician is creating a new request suing API form confirmation email will be send to: technicianEmail Technician EmailID and CC: to one of the mamanger I hope if that is clear ... Thanks for any help. Peter
Closed notification based on Groups
This is our issue - we hava 3 goups already created on the services desk plus - each groups has diferent technicians, when user request support they selected the approapite group and the technician within that group received the request. the problem come when the tickect is closed the technician within the group do not received the notification because the notification of closed is based on thechinican and not on groups. Please add this funtionality on the new release..
Wrong request ID being assigned
Hello. I have upgraded to version 8006 of servicedesk plus and beginning today i have experienced the following problem. Most of the requests are being assigned a wrong ID, therefor they are not appearing in the requests list, because the requests with that ID have already been solved. Would appreciate any lights on the mather. Thanks.
IMAP not connecting with ServiceDesk Plus
Hi Support, We did a direct Telnet from the ServiceDesk Plus server to the IMAP Server. It connects and logs in to the system, but somehow when we save the setting in Mail Server settings page, it doesn't save it. Please see the output from IMAP here * OK Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 (KNB-MAI L-01A.khazanah.com.my) ready. a1 capai a1 BAD Protocol Error: "Unidentifiable command specified". a1 capability * CAPABILITY IMAP4 IMAP4rev1 IDLE LOGIN-REFERRALS MAILBOX-REFERRALS
Windows 7 not joining domain
We have tried everything, checked credentials etc but our image will not join the Domain. It has been taken from a Workgroup based machine. If we join it manually after the process it works fine using the same credentials in the OS Deployer settings. Any ideas?
Can't Unicast
Hi All, I am deploying on a multiple VLAN site so multicast is not an option. However, within the same VLAN the test machine will download and deploy image. When I can to unicast I get the following error. Any ideas?
Auto-detected domain names, more of a hinderence then a help
SDP has attempted to auto-detect domain names for a while now and I have to say that 99.9999% of the time it gets it wrong. One should just manually enter their domain information under domains and leave it at that. I don't want our DNS sub-domains listed. I don't want the domains snooped off the network listed, which are almost always from visitor laptops. Just use the domains I provided and stick with those. It would be a lot simplier for the SDP software as well if it didn't attempt
OpManager No data showing in device Snapshot
I have devices that are reachable, but for some reason under device snapshot none of the graphs are displaying any data. Response time, Packetloss, CPU utilization, Memory Utilization, and Temperature are not showing up. I have already verified that the SNMP comm strings are correct. Can anyone help ? Thanks.
suppress alarm with report
I've a bit question for suppress alarm feature. when using the suppress alarm , that mean downtime will calculate in the report or not . (for case device down or interface down) I think the suppress alarm, just alarm so the downtime which occured will to calculate in the report. which diffrence from the schedule downtime which the downtime will not to calculate in the report . * I'm try to find the answer all the forum and user guide , but not have . please clarity to me. Thanks.
info
je ne vois pas le lien ADD MONITORS dans la page de l'onglet admin de opmanager
POP3 Mail Fetching option to leave messages in the Exchange mailbox
This is my third SDP implementation. During my two previous implementations, I had a full-time Service Desk analyst monitoring the SDP Exchange mailbox and manually adding requests. This time I would like to enable incoming mail fetching , either by POP3 or IMAP, but I would like to original emails to remain in the Excange mailbox, which is an aoption on almost all POP3/IMAP clients. Is there a hidden option, enabled by TSQL command, that allows me to achieve this?
Problem assigning technician when editing request details
We are on version 8006, and when we go in to edit the request details, the technician drop down is blank, but when we use the assign button at the top, they are present. This adds an extra step when we are filling out ticket information when handing out requests.
Non-domain without credentials with agent
In our main branch, we have computers on the domain that have the agent installed. Additionally, there are a number of personal laptops that are brought in that connect to our public wireless connection and occassionally VPN into the network for file sharing/etc. For these laptops, we do not presently have local admin credentials. I have set up a remote office to manage these machines and intend to manually install the agent to communicate back to the DC server. On a test machine, I got this
Is there any procedure to modify predefined monitors to replace OID if any device doesn't match old one?
I have few Devices of juniper which includes (Juniper M7i Router, SSG140 firewall, J6350 Router) which OIDs either not included in OpManager or not correctly responding in order to display required information. Also i wanted to create new Infrastructure view device category but i don't want inheritance monitor from predefined category however currently i didn't find any option to create new category without inheritance. Please help me out and i am ready to share SNMP OID's of devices if you need
Upgrading to the latest version
Hello, We are currently on build 7608. If I wanted to upgrade to the latest version, using the information here http://www.manageengine.com/products/service-desk/service-packs.html, it looks to me like I need to upgrade to 7611, then from there to 8000 and then from there to 8006. Is that right? Or is there a more direct way that I'm missing? Thanks, Robyn.
Prohibited Software Windows 7 Notification
Build 70135 Prior to this build, I never saw the pop-up notification for installed prohibited software that had been installed for over a month. I installed the hotfix, set up and installed [someSoftware] (not the prohibited software) package to [win7comp], rebotted [win7comp], and verified that software was successfully installed. I then set up to uninstall [someSoftware] from [win7comp], rebooted [win7comp], and verifired that uninstallation was successful. After this I finally saw the popup
Desktop Central Agent and Active Directory
I have over 1000 computers in my AD structure. I did my best to add all computers in Active Directory except my servers and thin clients but feel I may have missed some but do not have enough licenses to add them all back in and let desktop central search for the missing ones. How can I query Active Diretory/Desktop Central to let me know which computers have DC7 Agent installed and Which ones do not have it installed so I can add the ones that are missing with the exception of the ones that are
New report? All day users logons
I would like to ask all forum users whether they produce any reports for apecific user with all his daily login info (all logons,all logoffs). Such a report was asked by upper Mgmt and was wondering whether this typoe of report can be incororated in ADManager plus reports. Kindest regards SL
Agent MSI failed
Hi, I am evaluating DesktopCentral MSP for our organization to automate the software deployments. However, i am unable to create remote office [throwing error: as Agent MSI not created]. I request someone help me on this Ramana
Deploying msu packages to select OSes
Hi. We are having some troubles with certain printers in one of our locations. Turns out this is a bug in windows 7 64bit editions only. Microsoft has provided a hot fix release that comes in the form of a downloadable .msu package. We need to deploy this package to all 64bit windows 7 computers, but not standard 32bit windows 7 or xp installs. How would be accomplish this? spesifically, here's the issue described by microsoft: http://support.microsoft.com/kb/982728 and here's the fix: http://thehotfixshare.net/board/index.php?autocom=downloads&showfile=12240
Feature request. A new "Modify Device Template"
Been doing allot of work with OpManager and found that the "Modify Device Template" section is rather lacking. There are may thing that should be part of the template, but have to be changed on a system per system basis. Such as notification profile, or service monitors. So here is my idea. Make the "Modify Device Template" look just like a "Snapshot" of that system type. From there make all things editable. Like the dial graphs. Support things like binding dial graphs to different monitors. Any
Error: "Device already present in the System" but I can't find the device in the OpManager console
I am trying to add a device from Admin->Add Device, but I am getting an error message stating: Device already present in the System. I have looked through the console but cannot find a devices with the IP address of the device I am trying to add. Any idea how I can get this device to add in OpManager? License Type : Deluxe Build Number : 8722 Latest Version :N/A Expires on : Never
OP Manager Customer
Who is OP manager customer in malaysia ?
Check SqlServer Database Load against each Http Urls Load
Hi All, One of the requirement I got is, I need to check sqlserver database statistics when a web page gets loaded. For eg: Through Application manager we can see the statistics of Http URL's counter's. Using SqlDb Manger we can see the metrics of database counter statistics. I need to merge this above two(Application Manager & SqlDbManager Plus) . What I need exactly is when Http url is loaded, I need to store the metrics of sql server counters and need to generate report saying for each page, Page
Restoring from backup every few days
Hi. Recently we are having to restore our Support Centre database every few days as it stops responding and this is the only way to fix it, even if we reboot the server, restart the services, etc. Therefore my assumption is that the database is corrupting. The symptoms of this are simply that there is no response from the server, it just times out when users request the page through a browser. I manually use run.bat on the server and this shows that the server is running, but it just doesn't
Can you get me MIB file of Network devices?
Dear All, I want to get MIB file of specific devices. so I manage the performance (CPU/Memory Utilization, Temperature) of these devices. For example, Nortel Alteon 2207, => CPU: .1.3.6.1.4.1.1872.2.1.8.16.1 => MEM: (.1.3.6.1.4.1.1872.2.1.8.12.1 * 100) / (.1.3.6.1.4.1.1872.2.1.8.12.1 + .1.3.6.1.4.1.1872.2.1.8.12.2) => Temp: .1.3.6.1.4.1.1872.2.1.1.6 - Notel ERS 8300 - Nokia IP 390 / IP 330 - Nortel Alteon 2208 / 2424 - Intel 550T - 3Com 4900 / 17700 / Baseline - Alcatel OS6850 - Cisco C1720
Auto-Assign
If a request is unassigned and someone touches the ticket (edits, updates, etc.) the ticket is auto-assigned to them unless that person assigned the ticket during the edit. For example: Scenario 1. E-mail comes in and goes to a group Request is edited by John Doe. System auto-assigns ticket to John Doe since he touched it. Scenario 2. E-mail comes in and goes to a group Request is edited by John Doe. John Doe assigns ticket to Tier 3. System does not auto-assign because John Doe already assigned
Add Permissions To Notes
Similar to Tasks & Events, add a permissions to add, edit or delete notes on a request.
Search Contacts
Click Log Call and Search. Cannot find the Contact. However if you go to add the contact it populates. Cannot always find the contact when searching or even when searching on request #. This is Build 7.7. Very hard to find previous requests or contacts, creating a lot of work.
Inconsistent data in Domain Controller
Hi Team, We get inconsistent data from a few domain controllers and Exchange. Some data like LSASS,NTFRS,Cpu,Memory works, but other data is all N/A, We run the wmiadap few times on the system, but the problem continues on the systems. Logs and screenshots attached herewith http://bonitas.zohocorp.com/customer_uploads/2011_1_7_3_54_1_OpMan_logs_Jan_7_2011_11_46_4.zip thanks Gopi ME Tech
Monitoring Exchange 2003
I'm using OpManager 8.7 and wished to monitor our Exchange 2003. I've setup the WMI credentials which have tested correctly and i'm able to see my CPU/Memory/Disk utilization with no issues. However, the Exchange dashboard is showing up as N/A. This has happened to 2 different Exchange servers. Is there any special step to configure our Exchange for monitoring?
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