Automated Password Approval
Can the “Access Control Workflow” functionality of PMP be accessed via the API? In particular, can the approval of a "Password Access Request" be automated? Thanks.
How to move an account from one resource to another?
We have several accounts that are in the wrong resource and would like to move the accounts to a different resource, however, corporate policy dictates that we cannot save account passwords in files so ideally we don't want to have to export and then re-import.
customize Service Catalog task mail
can the task mail for service catalog workflow be customized in such way like the other notification mails. or not
Cloning Service Request in SDP
We have to make system config changes to 50 locations, with each location having it's own Change so we know when it is occuring (i.e. appears in the Change Calendar). Is it possible to create the first change, put all the documentation into that change and then for the other 49 locations clone/copy the first change request and just modify the location and date. This would be a lot easier than having to type the same info into 50 change requests. Thanks, Simon
Scheduler doesnt show all tasks for a specific site or Group
hi there, using the scheduler I cant get it to show me just the tasks and changes for a specific site or group. It only allows me to show on a per technician basis. this is annoying for example if you have a bunch of tasks that are not associated to a specific person. Maybe I have made a mis-configuration somewhere?
Address Lookup in Reply or Forward
For all types of replies and forwards (incident, service request, tasks, changes, etc), when adding names to the To and CC fields, I notice the address name look up works if you start typing the person's email address (i.e. typing "jsm" will perform a look up and return possible names, jsmith@email.com and jsmithers@email.com, etc). Is it possible to add the option of typing a portion of the friendly name, like first or last name, and have it auto populate the actual email address when the reply
Single Sign-On / AD Integration / User Import From AD
I saw these requests in other products, when this will be available in AppManager or across entire framework for Adventnet products?
Error GlassFishMonitor
I getting a logon Error - connection refused error when i add a GlassFish Monitor and in the adminpassord ist the following sign § The Login on the GUI is working If i change this sign - login is possible
Separate organization units running on single ServiceDesk instance
Hi, Is it possible to create high level of separation for two groups that have different workflows, assets, SLAs etc. One group is standard IT that work with regular users and backoffice tasks/problems/requests. They have set of servers and workstations. Second group is production group which manages production service/servers. The goal is to set the application in a way that each group will continue to "feel" and work on their environments and work will not become "cluttered" by requests, problems,
Associate Product - List no longer divided into Types
Afternoon, Am I incorrect in recalling that the Product list (when adding products to a Customer via the Account screen), used to be separated by Product Type? Currently, it appears that I am just presented with a giant Alphabetical list. Regardless if this is a bug, or a feature request -- this list should show as a separated list, much like when a customer uses the 'Product' drop down when adding a request.
Opmanger reports a device is not replying to pings but can ping using CMD
I get an alert that a ping to an ip address is not responding when using Opmanager. However, when I go to a command prompt and then ping the device, I get a response. This means I get a false email alert. I have just upgraded opmanager to 8722 from 8050.
Helpful assistance
I would like to praise the service I received from a nice girl in 'Tech support' Reana. On 7/2/11 at approx. 11:00am. She was very efficient & helpful. Yours sincerely Glen Hollis.
Application Manager Monitoring Tool Help !!!!!
Hi, I have been trying to backup Application Manager mysql database. Does any one know how to backup it database ? I tried connecting to its database also, I have configured many monitors, i want to backup it. In case if my server fails I can restored that. Please some one can help Thanks. Casino
Network Interface statistics
Hi, I've just added a windows server to Applications Manager and I see the Network Interface box. The other windows server doesn't show the Network Interface statistics, and I do not find how to collect and show them. Could you please help me? Thanks in advance Laura
OpManager network mapping and discovery
Hi, I would like to know what is the road-map for the network layer 2 discovery and mapping. I know the new OPM 8721 has something, it is good, but it is not enough for some customer. Customers would like to: - see network discovered automatically every x days (new routers, switches and so on added automatically) - see network maps by subnets or by other kind of selection - multi-vendor support - support for Layer 2/3, OSPF, EIGRP, MPLS, VLANs, and BGP - vlans representation - export maps in several
GINA / CP Installation via GPO
Is there a way to deploy the GINA using Group Policy? If so can anyone provide a link to some guidance please. Thanks.
AssetExplorerClient
Would like to have option for the AssetExplorer client to immeditely report and update the currently bound IP address to SDP's inventory. Problem to solve: When a laptop not connected to our internal network comes up it gets a private IP address of whatever network it is on. As soon as the laptop makes a VPN connection it binds to and receives an internal IP address. The problem is that the AssetExplorer Client reports to SDP's inventory the external IP address which is meaningless to our IT department
SD 8007 - Group not set
Hi, Since we upgraded to SD 8007, emails are not getting sent when requests come into our group. We see that the issue is that when a reqest comes in, its group is no longer set to our predefined group name for our incident templates, it is not set at all hence no mail comes in. We have the group field mandatory and visible to technicians but not to requesters. It is forced to be a particular group but when a requester then creates a ticket, this group is found to be not set. This happened right
Problems in Time Elapsed
Hello all I have a big problem in my SC. I have some request status that are with selection (stop clock). When I close the request, the SC is calculating all workd hours and not considering the stop in the clock. How can we solve this issue? I have to send the SLA report to customer and I can´t with wrong information. Regards Denise
Firewall Analyzer ADMIN REPORT not working with Cisco ASA
Hi, I am having problems getting admin reports to work with a cisco ASA. Build Version : 7.0.0 Build Number : 7000 Service Pack : SP-7.0 I am not seeing any login success/failure events at all. SSH and ASDM authenticate to local user accounts on the firewall. I do see some commands in the report but not very many. If I look at the raw logs I see configuration entries 0.0.0.0 unknown 0.0.0.0 unknown 28 Jan 2011, 11:06:55 debug %asa-config-7-111009: user 'xxxxx'
changes to remote agent settings?
I thought I saw somewhere in the install documentation that we could change the remote control settings to not prompt a user to allow us to connect when using the remote control function? We need the non prompt setting for some of hardware that does not have keyboard or mice attached... is this possible to do? And how can we do it? Also, does the servicedesk log any of the remote session info anywhere? We need this function for compliance purposes.. Any help would be greatly appreciated!!
Scanning network devices - printers
I'm running SDP Professional 7.6 Build 7604 and I'm trying to get SDP to scan my printers. I've verified they all have SNMP enabled. They're mostly Xerox, with some HP and Canon printers. SDP seems to be scanning them but only pulls the DNS name, it doesn't pull the type or serial # of the printer. Is this something SDP can't do? I'm trying to add all my network equipment into the Asset module of SDP to help with inventory. I'm starting with printers and then moving to routers and switches,
Searching all requests by Requester
Is it possible to be able to quickly search for all requests by a requester without having to create a new custom filter or report?
Firefox 4.0 and Forwarding Requests
I've found that while using Firefox 4.0 Beta and forwarding requests, the description of the request are not included and is left blank. This is apparently caused by Firefox's built in pop-up blocker. If you disable the pop-up blocker on your ServiceDesk site, the description is shown while forwarding a request Just wanted to let everyone know as this has been frustrating me for a couple of weeks now.
Preventative Maintenance stuck in a loop
I have this problem that after I create a scheduled preventative maintenance task the page starts looping on itself over and over again. After hitting refresh-stop a bunch of times it will eventually display, and if I delete the task it doesn't loop. There are lots of bugs in 8.0. If I were in charge there I would put a freeze on any new features until all the outstanding bug reports are resolved. Maybe have a week of QA where both developers and testers try out every feature of the application
OpManager russian localization
I installed OpManager 8 and am looking for russian language localization. Can you provide this for download? We are looking for a entreprise monitoring solution, but english language for our support team is not accepted. Thank you in advance.
Install Password Manager Pro on Windows 7 Pro?
Will Password Manager Pro work on Windows 7?
How do I add several widgets at a time?
In OpManager I am able to add add a widget on the dashboard (i.e. N hours CPU utilization) but how can I add 16 of the same at once? SBudd
Contract ending, what now?
Hi, What do you do when a customers contract has expired, and customer has said he doesnt want to extend the contract? I do this: Unassign Templates Delete login for all users But why isnt this done automaticly? If a contract has expired, then the Account, incl. the users shouldnt have acces to the portal, right? Will this be a part of the upcomming "Inactive Account" feature? So that an Account will automaticly be inactive when a Contract has expired. This would be a great help for us. What
Problems in SDP
Hi, 1.For my network templates i have added a new field, named as "IP address" in incident template and Service Catalog services as a numeric. Whenever a requester adds the IP address suppose, say "10.100.13.89" then it doesn't takes the value entered. It shows an error as "Please provide the numeric value for field". Attached is the screenshot of the template i want to add, named as "numeric.jpg". 2. Whenever a note has been added by technician, it asks in a pop-up "Show this notes to requester
Bug adding / editing Windows Monitor
Hi there, i try the following 1. Adding a Windows Monitor (WMI, no Event Logging) - OK 2. Editing this Windows Monitor (change Name) - OK 3. Editing again this Monitor - and now Enable Event Log Monioring is on - FALSE
Problems / requests - Tasks report
Hi, I'd like to make a report with all the open tasks, with the problem id or the request id linked to them. The columns I need are : category, sub category, item, technician assigned to the request / problem, technicians assigned to the tasks, taks status (open or on hold), and task title. Thanks Fabrice
New Reports
Hello I think your product is missing two important reports for audit. First one is a report grouping by GPO all user and computeres linked by GPO. And second the reverse: Grouping by users or computers the GPO linked. Regards Orlando
Reports on archieved requests
Hi, I would like to know if in further verions of SDP it will be possible to create reports that would include datas of archieved requests. Actually with the current version I archieved all request closed for more than 2 years, but I can't retrieve statistics to compare, for example, numbers of requests year by year, or other informations more than 2 years old. Or perhaps I do wrong and it's possible... Thank you for your replies !
Cisco asa MAC address
Hi, Can OPUTILS 5 get MAC to IP table from Cisco ASA 5520? Thank you! Mike
What to use for 'None' when running a report against a Multi-line or Single-line additional field
I'm trying to run some reports that will show me all of the tickets that exist where a custom Request - Additional field is not empty so that I can determine how often the field is used. Let's say we have a custom single-line field called "Phone". I have tried running a report that filters the Phone field by: Phone Is Not 'None' (I've also tried without the single quotes.) When this report is run, it still shows me tickets where Phone is "Not Assigned". I've encountered this issue with both single-line
on calander, choose group drop down shows no groups even though groups are configured
when i try to limit the calendar view by group, there are no options from the drop down even though i have configured groups on the system. thank you
Windows 2003 SP2 WMI Win32_PerfRawData_W3SVC_WebService Timeout Workaround
I noticed when adding a WMI performance counter i couldn't get the Webservice details. It gave me after long time a error. It was only by the Webservice instance, the rest of the WMI counters worked perfectly. After digging i noticed that the listattributes.vbs is passing 'null' to the WMI counter and that resulted in a time out. By replacing the 'null' value by a '-' i recieved details from listattributes. So i came up with the following workaround. I just wanted to share it with you in case someone
Could not add a SLA monitor
Hello,I'm working with routers: CISCO2951, IOS 2951-UNIVERSALK9_NPE-M), Version 15.1(3)T CISCO3945, IOS C3900-UNIVERSALK9_NPE-M), Version 15.1(3)T Couldn't add a SLA monitor,- the select list "source router" is empty! SNMP is working fine, it retrieves router name and interfaces I've the same setup with Cisco 871 12.4(24)T4, and can add SLA successfuly I've configured them all with commands: ip flow-cache timeout active 1 ip flow-export source Loopback0 ip flow-export version 5 ip flow-export destination
Information-bubbles for Requester in Request Templates
I would love to see a feature, that let's you add a kind of "Info Bubble" (Help text) for any field in every Request Template. This would help to improve the quality of information provided in the webform by Requesters. Something similiar to this:
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