Attachments not included
When forwarding a conversation, if there are any attachments, these are not included. This means I have to save the attachment before I am able to attach it to the new message. Could this issue please be resolved? 8.0.0 Build 8007 Kind Regards,
Invalid Map View Names
I have created several map views with invalid names. Please let me know how I can remove these map views. Attempting to access the map view presents this error message. No Infra Structure View found with this name.
Email new requests on Management Engine
Hi, We are using manage engine plus and im not finding anything in the help guides to help me with setting up my email requests. Problem is that when sending a email to the manage engine it automatically logs a new request which is what i want but I need to know how do i specify using a email what group it gets assigned to. Can anyone help me with a break down of how the email requests are setup? thanks Romano
SNMP configuration error
Hi, I am trying to configure SNMP in adventnet. And followed the below steps 1. Installed SNMP in fedora 8 and checked the service using snmpwalk -v1 -c <string> 127.0.0.1 command -worked fine 2. Port 161 is listening "netstat -lun | grep 161" udp 0 0 0.0.0.0:161 0.0.0.0:* 3. Allowed UDP port 161 in plesk firewall for the adventnet machine 3. But when i configure in adventnet i get "service port 161 is not accessible" 4. I have uploaded the
when editing asset, product name drop down doesnot display fill list of products
Hello, whenever i want to change a product name by clicking on Edit the full list of products is not available from teh drop down. as a workaround i have to go to Actions-Modify Type, and here i can see the full list. this seems like a bug to me. thnx.
Poor site performance in SD+ 8008 with IE7
We just updated to SerivceDesk Plus version 8008 and all our Technicians are complaining about very bad site performance. We are all using Internet Explorer 7 & 8. I give you some examples: Sidebar > Search "Requests > Default Search" > any search: takes sometimes ~10 seconds to display search results Requests > Inside any Request > Action-Menu: takes 2 - 3 seconds to show up Requests > Inside any Request > Solution Tab: adding the solution & changing status sometimes takes ~15 seconds Requests
Error with IE 8
following Error on Website Details zum Fehler auf der Webseite Benutzer-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.2; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MS-RTC LM 8) Zeitstempel: Wed, 2 Feb 2011 10:54:48 UTC Meldung: ')' erwartet Zeile: 3441 Zeichen: 139 Code: 0 URI: http://defthw99w8usrv:9090/showresource.do?method=showResourceTypesAll&group=All Meldung:
DeviceExpert Build 5550 Released!
Hi, We are glad to announce the release of DeviceExpert build 5550. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5550 New Features & Enhancements Provision to add custom columns to depict any desired additional information about devices in device properties. Custom columns can be added from Admin ---> Custom Column tab Provision to pick desired attributes alone from the hardware inventory and create custom
opmanager don't stop
I am traing to stop opmanager service by '/etc/init.d/opmanager stop' but i get this error. -------------- WebServerPort::: 80 BE PORT:::2000 RMI PORT ::null Could not Shutdown the server through TCP from the host localhost Authentication failed for user admin. Please verify the user name and password --------------- anyone could help me best regards.
Regarding Technicians and Templates
Hi, 1. When we re-assign any ticket to another technician, can we get a report of how much time did both the technicians spend on the same ticket. eg: Suppose Tech A worked for 1 hour on some ticket and then it was reassigned to Tech B who worked for 2 hours, so can i generate a report which shows me the time spent by both the technicians on the same ticket. 2. Can we increase the size and fit the complete the template name under one line instead of multiple lines. Please find the
Total Bytes calculation vs SNMP tools
Hello, I am using NFA in a router that is polled by another tool. NFA is reporting for Netflows informations transmitted by the router (Cisco) in the WAN interface (ETHERNET). The other tool is collecting data every 5 minutes on the same interface. Excluding 5 minutes polling vs continous flow issues, I am comparing daily volumes on both tool with BYTES IN and OUT for a day. The SNMP tool calculate 36.3 GB IN and 6.5 GB OUT. NFA reports for 34.8 GB IN and 5.7 GB OUT. Can you tell me how the NFA is
remote agent permission's
how do i add remote agent access to an admin account
ServiceDesk Plus Professional - Service Catalog
Hello guys, I was actually quite exciting about the version 8 release, and don't get me wrong i still am. But... One of the most anticipating new features implemented, the so-called Service Catalog, isn't available in the Professional Edition, which suprised me actually (not even in a limited manner). My reasoning behind this is that the Professional Edition with 250 or even 500 assets basically means you have somewhere between 50 - 300 people to work for, which is quite a bit to do on your own.
CPU and Memory monitoring
Hello, I generate a report each day for Memory, CPU and Disk usage. The disk usage report is great, it shows percentile value as well as actual space (MB/GB Free etc). I am wondering, is it possible to get this same functionality with CPU / Memory (example. display 10% CPU Free / 100MB Free) as my daily reports require me to enter the MB Value as well as a percentage. Thanks!
Importing data into "Changes" from another system
Hi, We currently have a custom made system to handle internal "Change Requests". We are looking at your solution, ServiceDesk Plus, to enhance our Change Requests, and also use it for other means (incidents, assets, etc.). Is there a way to import data into the ServiceDesk Plus, but also keep the essential information from our old system such as, creation date, implementation date, requester, approver, servers affected, etc.? I don't seem to be able to retrieve such functionality from your system.
Requester conversations and emails received from SDP
It seems like that whenever SDP receives an email and correctly identifies the Request ID, the email will be attached to the request in the "Requester conversations", so the requester will be able to read that email. Is it possible to configure SDP in order to have attached in the "Requester conversations" only emails actually to or from the requester? Suppose, for instance that the techincian working on the request wants to forward it to a colleague, and the colleague replies to the email: the two
Group Mail Settings
I've been trying to find documentation about what the Group Mail Settings for each Group do but have been unsuccessful. Can anyone explain this section?
SLA Timestamp in Notifications
Is it possible to get the SLA Timestamp in to the Email notifications? For example: A technican has opened an Incident and the SLA is 4 hours until the first Escaltion is reached. Is it possible to get this timestamp, when the first Escalation will be reached into the Email notifications? Regards Thomas
SLA warning problem
Hi, My SLA warning system has some problems: - The alert's content is incorrect: The hyperlink refers to one request but the title, category refer to another. For example: Request 1: title: abc category: abc hyperlink: http:abc The SLA warning content is: title: abc category: abc hyperlink: http:x (which refers to another request) - The system
Ability to follow a particular request?
Was the feature "Ability to follow a particular request." ever implementet, or was it cancled ? The point of it, was that sometimes it could be useful to be notifed when a request is updated, if if I am not the technican nor requester!
Is it possible to get last login date/time from a contact ?
Hi Having a lot of contacts in our system and wanted to clean up contacts that have not been active in the last year. Is it possible to get last login date and/or time and how ? What will happen to existing cases / contacts if we remove the contact ? thx in advance
Unable to edit all "Preventive Maintenance" tasks after upgrade to 8
After upgrading we lost completly the ability to edit and change all (dozens) existing preventive maintenance tasks. Please help... The edit screen show the PM tasks empty and until now the only workaround is to created a new PM and delete the old one.
Search Issues
We upgraded to build 7607 with the enhanced search facility and our experience has been mixed. The search option apears to fail randomly to identify requests or accounts we know exist and the people using it are becoming frustrated at the loss of functionality. Is this a known issue and if so would upgrading to a later build solve it or is it something more fundamental.
Applications Manager 9.4 released; includes support for Microsoft Hyper-V
ManageEngine Applications Manager 9.4 is now available for download on our website. The highlight of this release is out-of-the-box support for monitoring performance of Microsoft Hyper-V servers and their guest virtual machines. Applications Manager already supports VMware monitoring, which means you can now track the performance of your VMware and Hyper-V servers from the same management console. The other highlights of release 9.4 are: Server process templates/Windows service templates: A pre-defined,
How to run the StartOpmanagerServer.sh script
For some reason Opmanager stops polling my devices after I log off of the server that the application is installed on. Does this have something to do with how I am running the StartOpmanagerServer script? To get Opmanager to start polling devices I run the shutdown script and then I run the StartOpmanagerServer.sh script. I run the script by logging in to the linux server and doing a "sudo su" and then to execute the script I type "./StartOpManagerServer.sh". Should I be doing something different
Data Truncation exception when creating new Request Filters
Hi All, Just a FYI post of an issue that I came across recently. We had a couple of users reporting that when trying to create a new custom filter for requests they were being presented with a 500 error and a stack trace. Upon investigation of this error the root cause of this was found to be a Data Truncation SQL exception when inserting the row in dbo.Criteria (this is on MsSQL Server) After looking into the logs and finding that the LOGICALREPRESENTATION field on this table was set to nvarchar(300)
How do users connect to ticketing system?
after install, can you set something up in DNS so users can type "helpdesk" into a browser and launch the authentication page? how do you guys do it?
Monitor AIX/Linux Systems via non-root user
Hello, what is neccessary to monitor an AIX/Linux System with a non root user? Is this possible? I already tried that, but on AIX eg. the memory usage values are missing: "No Data Available. Kindly configure root user for getting the Memory Utilization values." Maybe we can use sudo to authorize a non-root user to execute your required commands? kind regards Chris
& symbol not displaying in Item list and Group field not populated
We've just upgraded to 8007 from 7600 and now, if a ticket's resolution field is populated and the end user replies to the ticket the owner of the ticket receives a "Request re-opened by the user" message, even though the request was not closed/resolved yet. And for items that have an & symbol in them, the text starting from the & symbol no longer appears in the drop down list and only reappears when you save the ticket Select from list - should read P&R, only shows P Item is saved ticket reads
Reports, Time Elapsed vs Time Spent
This is more of a language issue then a bug. For a request of any type the Time Elapsed = Time Completed - Time Created, and Time Spent = sum(work logs). I know way back when Time Spent = Time Elapsed, but with work logs this is no longer true. I would update your ReportColumnDetails table, to change the TIMESPENTONREQ to point to sdp.reportcols.mod2.timespent which shows "Time Elapsed" instead of sdp.reportcols.mod1.timespent which shows "Time Spent", or change sdp.reportcols.mod1.timespent
Domain Asset Scan Broken in 8.0SP5
I am getting intermittent General Failures at random places during a domain scan. I can scan those failed assets successfully manually, but it breaks when doing a whole domain scan. A broken log entry: [12:00:57:070]|[01-10-2011]|[com.adventnet.servicedesk.asset.task.ScheduleWorkstation]|[INFO]|[46]|: Going to schedule scan for workstation <SystemInfo WORKSTATIONID="320" WORKSTATIONNAME="mfg-nyc-ads2.mfg.prv" MANUFACTURER="VMware, Inc." MODEL="VMware Virtual Platform" SERVICETAG="VMware-56 4d
How to keep incoming emails in mailbox
Can anyone tell me how I can keep a copy of a requesters email in the mailbox that SDP uses, when converting it in to an SDP request ID? Thanks.
Asset Explorer Agent Service stopping
He are deploying the ServiceDesk (8.005) Asset Explorer Agent to our Windows XP workstations. While most agents are ok, we have some that are giving a 'Failed to communicate with agent" error in the scan windows. We are also unable to remote to certain workstations. When we look at the workstation, both the Asset Explorer and Remote Desktop Agent services are stopped. I try to start the Asset Explorer service, but it tells me that there is nothing to do so it is stopped? Is this normal behavior?
Auto-complete the user survey?
If the user more than 6 hours not to complete the user survey, you automatic scoring?
Unable to update to 8007 , The update fails right after the backup is run...
After it fails it sends me to this link: http://www.manageengine.com/products/service-desk/upgradefailure.html I'm able to start my ServiceDesk Plus install just fine and it still works as normal... I can't see any reason why the update won't install. I'm running version 8.0.0 Build 8006 trying to update to 8007. I can attach my support file if needed, I did a search on the forums and haven't seen others having this issue...
How to associate multiple email addresses to unique requester login
Hi, Many requesters have several mail accounts, but I'd like to associate them to unique requester account, ad unique requester login. I've tried unifing requester ID or filling secondary mail field, but still a mail from a@mail.com goes to user a and a2@mail.com gous to user a2 if exist or create a new user account, if not.
"Message from webpage" error saying "Need physical access to the machine where ADAudit Plus is running"
*Sorry if double post - posted earlier - did not see it in the forums. Running Audit Plus 4.1 Build 4110 (was happening with build 4101also) When clicking on "View Reports" link in Reports Scheduler, it will not display reports - returns a "Message from webpage" error saying "Need physical access to the machine where ADAudit Plus is running", and will not display report. INFORMATION: ADAuditPlus running as a service. Server Info: Windows 2003 SP2 Standard Edition - VMware virtual server 2.40GHz
New Field for Service Catalogue
Hi, I'm creating our Service Catalogue and I just created 2 additional fields (1 numeric and another text) that should be mandatory for our Service Request. The problem is that I just can see the text field in one Service Category. When I trie to add in another Service Category I just can choose the field. Regards, Henrique Alves.
Alerts for Failed VPN Users
Hi, I'm trying to configure an alert on Firewall Analyzer 7, to email a notification when a VPN login fails, however I cannot find out how to do this? Can someone help please? The firewall is a Cisco ASA. Thanks, Steve
NetGear Backup Device Command Incorrect
When attempting to perform a device backup of a NetGear ProSafe switch, the backup command line that is being sent to the switch is incorrect which causes a failure of the backup. Is there a way to manually modify the backup command so that it is correct? The incorrect command being supplied is (the extra word "config" in the middle is wrong): copy nvram:startup-config config tftp://%ip address%/2_ConfigFile.txt The correct command should be: copy nvram:startup-config tftp://%ip address%/2_ConfigFile.txt
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