SLA Timestamp in Notifications
Is it possible to get the SLA Timestamp in to the Email notifications?
For example:
A technican has opened an Incident and the SLA is 4 hours until the first Escaltion is reached. Is it possible to get this timestamp, when the first Escalation will be reached into the Email notifications?
Regards
Thomas
For example:
A technican has opened an Incident and the SLA is 4 hours until the first Escaltion is reached. Is it possible to get this timestamp, when the first Escalation will be reached into the Email notifications?
Regards
Thomas
Topic Participants
thallas
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