Requester conversations and emails received from SDP
It seems like that whenever SDP receives an email and correctly identifies the Request ID, the email will be attached to the request in the "Requester conversations", so the requester will be able to read that email.
Is it possible to configure SDP in order to have attached in the "Requester conversations" only emails actually to or from the requester?
Suppose, for instance that the techincian working on the request wants to forward it to a colleague, and the colleague replies to the email: the two techicians might not want to share their thoughts with the requester. Indeed, the forwarded email will show up by clicking "View all conversations" while the reply email will show up in the "View requester conversations", hence the requester will see the reply (and probably the orginal forwarded email attached to the reply).
Regards.
FB.
Is it possible to configure SDP in order to have attached in the "Requester conversations" only emails actually to or from the requester?
Suppose, for instance that the techincian working on the request wants to forward it to a colleague, and the colleague replies to the email: the two techicians might not want to share their thoughts with the requester. Indeed, the forwarded email will show up by clicking "View all conversations" while the reply email will show up in the "View requester conversations", hence the requester will see the reply (and probably the orginal forwarded email attached to the reply).
Regards.
FB.