Poor site performance in SD+ 8008 with IE7
We just updated to SerivceDesk Plus version 8008 and all our Technicians are complaining about very bad site performance. We are all using Internet Explorer 7 & 8.
I give you some examples:
The biggest problem is, that this affects the efficient workflow quite heavy. And often people start clicking 2 or 3 times on a button, because nothing is happening (immediately).
I figured out, that when you re-open an IE window and navigating to the SD+ website, it is "quickly" again. But after some time, the page load and everything will become slow again... Probably due to a too heavy load of Javascripts??
Also I made some tests in Firefox - and it seems to be much more performant. So are we dealing with a browser issue, that SD+ 8008 is not compatible to Internet Explorer???
I give you some examples:
- Sidebar > Search "Requests > Default Search" > any search: takes sometimes ~10 seconds to display search results
- Requests > Inside any Request > Action-Menu: takes 2 - 3 seconds to show up
- Requests > Inside any Request > Solution Tab: adding the solution & changing status sometimes takes ~15 seconds
- Requests > Submit for Approval: Sometimes nothing happens for about ~10 seconds after clicking the "Send" button in the "Submit for Approval" window
The biggest problem is, that this affects the efficient workflow quite heavy. And often people start clicking 2 or 3 times on a button, because nothing is happening (immediately).
I figured out, that when you re-open an IE window and navigating to the SD+ website, it is "quickly" again. But after some time, the page load and everything will become slow again... Probably due to a too heavy load of Javascripts??
Also I made some tests in Firefox - and it seems to be much more performant. So are we dealing with a browser issue, that SD+ 8008 is not compatible to Internet Explorer???