Snmp problem with Snom Phone serie 3xx and 8xx
Hi to all and sorry for my English, we start to use free version of Opmanager to execute test for our environment. We need to manage via SNMP some SNOM phone that (as reported at this link: http://wiki.snom.com/Networking/Simple_Network_Management_Protocol_%28SNMP%29 ) can have a sample snmp management. Our Step in Opmanager 8 8050 New Device Template creation -> Query Device at port number 161 with version SNMP v1/v2 in public community string Opmanager reply: Device is not reachable. Check
Discover devices fails - "Host is unreachable"
Hi there, I'm having difficulty with the trial version of DeviceExpert trying to discover devices. It always fails with the error "Host is unreachable" even though the device is available. I can ping the devices from the server no problem and can add the devices manually but it always fails when using discovery. Is this a known problem or a limitation of the trial version? cheers
DeviceExpert installation (Debian version)
Hello, technical documentation says that deviceexpert support installation on Debian 3.0 (Woody), is it possible to install on Debian Etch / Lenny ? It is very important for me to know that. Thanks and Regards
deviceexpert-service doesn't start at boot-time
Hello, I installed DE on a 64-bit CentOS system without problems, rc.d folders contains right assignment to start the application at every run-level as follow: /etc/rc.d/rc6.d/K20deviceexpert-service /etc/rc.d/rc1.d/K20deviceexpert-service /etc/rc.d/rc2.d/S20deviceexpert-service /etc/rc.d/rc3.d/S20deviceexpert-service /etc/rc.d/rc4.d/S20deviceexpert-service /etc/rc.d/rc5.d/S20deviceexpert-service /etc/rc.d/rc0.d/K20deviceexpert-service /etc/rc.d/init.d/deviceexpert-service but when the machine is
Need help for upgrade
Hello, For more then 3 weeks I was trying to upgrade the SD 7.6.0 Build 7611 in virtual machine to latest, but always I have errors and here is what I do. 1- I install SQL 2005 and same SD build in virtual machine. 2- I configure SQL and I import the date from live one and successful. 3- I configure the SD database and it's connected successfully with SQL. 4- I run SD and I can login with my ID. 5- I shutdown SD and trying to upgrade with this file: "ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0"
Unaccounted or no data
Hi, I am using the 8.5 Porfessional Plus Netflow and have the following problem: All my data shows as “Unaccounted” in the Application, Source, Destination. And the Conversation tab doesn’t show data unless i set the time filter to “Last 6 Hours” and above. If I set it to "Last 15mins" or even "Last 30mins" it just shows as "Unaccounted" and the conversation shows nothing. Please help with this.
NETFLOW AND OPMANAGER on same server
NETFLOW AND OPMANAGER on same server OPMANAGER add-on I add NetFlow Settings when I choose enterprise ,can connect.But I choose professional,can not connect. But I install the professional version. can you help me? Thanks
Can I get new requesters to be automatically be added to an account based on their email domain
Hi, Can I get new requesters to be automatically be added to an account based on their email domain. For example if a new person who is not currently setup as a requester sends an email to helpdesk@msp.com . Eg I want from address of name@cust1.com to be created in the cust1 account common site. or any new requesters from @cust1 to be created in the cust1 account common site. I want from address of name@cust2.com to autobe created in the cust2 account common site. we have many customers
Syslog Monitoring & SNMP v3 Support available now ! Upgrade to OpManager Distributed Edition 7502
Dear Customers, OpManager Distributed Edition(DE) Team is pleased to announce the release of Hotfix 7502 packed with couple of new features,enhancements & issue fixes.Upgrade to this OpManager DE hotfix by following the backup & upgrade instructions by clicking on this LINK. Hotfix 7502's NEW Features / Enhancements Discover & monitor SNMP v3 enabled devices Syslog monitoring feature is included Provision to view all the URL monitors using paging component Quicker Web-client
AIX monitoring
Hi I would like to monitor our AIX server. I would like monitor the disk usage on AIX, do i need to use CLI? I tried to type in the password using"change password" function but got the following error. Which parameter should i define? Pls help! CLI Incrooect Login Parameters Thanks Calvin
Netflow interface utlization rates above 100%.
I consistantly get utilzation spikes way above 100%. Here is the relevant part of the rotuer config: ip flow-cache timeout inactive 30 ip flow-cache timeout active 1 interface Serial0/1/0 description XXXXXXXXXXX ip address X.X.X.X X.X.X.X ip nbar protocol-discovery ip flow ingress ip flow egress encapsulation ppp snmp-server ifindex persist For the interface setup in ManageEngine Netflow i have it set to 1536000 bits/sec and the circuit is a full T1. Does anybody have any suggestions
Change device type from server to desktop for several systems at the same time.
During device discovery, several of my Windows 7 desktops were classified as "Servers" in OpManager. How do I change the device type from server to desktop on multiple items at the same time without having to do it individually ? Thanks, Chris
Tx/RX Cisco 3750 always NA
Dear Tim Support, We have problems when monitoring Cisco Switch 3750 port utilization, always NA. But when get using MIB browser get values. Please help.Thanks
Depedency Mapping
Are there any dependency mappings that are automatically created between switches and host?
Cisco asa Site2Site VPN
Hi, I have site2site VPN connection with two branches, topology like below OPutil5 (first branch private network)---------- Cisco firewall ======Site2Site========== Cisco firewall --------- second branch private network. the OPutils5 in the first branch network is routable to the second branch private network, I can ping the both private network without any problem, but when Oputils 5 scan the second private network it can get the IPs but not the MAC address, I configured the second Cisco
Desktop Central - Scheduled Reports
I would like to schedule the 'Vulnerable System Report' to run at a set time each day, be defined for a custom group of computers, and filtered for a status of 'Vulnerable' or 'Highly Vulnerable' and email me the results. Can this be done? Wayne
Finding under utilized/spare PC's in the oprganization.
Are there any methods/mechanisms in Desktop Central for finding PC's that are not being regularly logged onto and used?
MySQL database password and port number
Hello, I have a 30 day evaluaton copy of ManageEngine Desktop Central 7. I would like to know how to access the MySQL database. What is the user name, password and port number? And if possible i need the structure of the database. Best Regards, Omar Benrouijel.
Technician Group access rights per site
Hello, I'm currently having issues assigning permissions to a particular group of Technicians on a particular site. SDP was installed over 2 years ago when there were fewer options for Technicians/Site Association, and Technician Groups. At the time, separate Technician Groups were created per site. We have 6 sites. Since then, 'Copy Default Settings' and 'Refer to Default Settings' have been introduced for Sites, and as our rules don't differ across our sites it made sense to simplify things and
Remote Control Problems
Hello I had 2 troubles using Remote Control feature. 1. I am trying to take control a Windows XP with several network adapters created by VMware Workstation. But the software shows me the message "The network path was not found". Please see the logs above [11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::checkRDSStatus --> ipAddress : 192.168.1.130,192.168.198.1,192.168.219.1| [11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning -->
Build 8007 Notification Rules
After updating to Build 8007, replies have been strange. When replying, the "To" and "CC" do no auto populate. Also, the notification rule that is setup is not being recognized. I have attached a screenshot - please advise I tried to uninstall Build 8007, but it kept failing. Restoring a backup didn't work either
WAN RRT monitoring support for Juniper RPM
Hi, do you know that also Juniper has something similar to Cisco IP SLA? It's named Real-time performance monitoring (RPM): http://www.juniper.net/techpubs/software/junos-security/junos-security10.0/junos-security-admin-guide/rpm-ov-section.html Do you think it will be supported in a near future? Regards, Roberto D.
Reuse file from old installation
I've installed log analyzer sp1. After a few day the server crash. I need to read the file from old installation. i've the manage engine folder. I've try too installa the software in a new server and copy the ms-sql db to this new installation but the event log crash. There is a way to read this file?
How can I use OpManager to monitor a server's Event Logs?
I would like to monitor one of our servers for a few different Event IDs and, at the very least, would like to generate an e-mail when those Events crop up. How do I do this? I see the Admin -> Event Log Rules area, but this window makes little sense. They seem to be pre-defined "rules", but don't seem to be configured, nor do they specify what server they are watching... Any help would be appreciated. Thanks.
Stop Timer and OnHold Status enabled only to selected users.
Hi, Can we actually customize the OnHold and Stop Timer to appear only on selected Users? We are currently using SC+ 7.6.0. with regards, Angelo
Technician costs...
The technician costs keep resetting to 0.0 It's really rather annoying. Is there a fix in the pipeline?
Sceduled Discovery
Is scheduled discoveries going to be included in Opmanager?
AS400 monitoring
Hi all Did opmanager support AS400 monitoring? For example: AS400 system disk usage. Thanks Joe
e-mail notification, when user account locked-out
Hallo, My problem is that we set a security policy in a windows environment. If the user failed logon for five times the user account will be locked out. A locked-out account cannot be used until is reset by an administrator. It is possible to get an e-mail notification, when this event happens?
Sites
It's possible to associate a site to a user? regards, Henrique Alves.
Folder Monitor - multiple credentials
Hello, As a feature request, it would be great to have the equivalent of what you have done with URL monitors, but have it for Folder Monitors and allow you to use another credential to connect, similar to "Connect using a different user name" when mapping a drive in Windows. E.g., we currently monitor serverAShare under Device Snapshot, Monitors, Folder Monitors. It authenticates using the credentials I have set in the passwords list. But because we have 2 domains accessing this share, we need
URL Monitor Match Content
Hello, Does the Match Content field support regular expressions? If not, can you please add that functionality? Thanks!
manaually add devices and populate device details
Hello there, Im simply interested in using Op Manager to see business views of servers. Without turning on scanning, or any network discovery i just want to be able to manually add the devices and then manually populate the data. Can i do this?
ManageEngine ADAudit Plus 4.1 Build 4110 Released!!!
Hi All, We are happy to announce the immediate availability of ManageEngine ADAudit Plus 4.1 Build 4110. "Automatic policy configuration for File Servers/Member Servers" is the newly added feature in this release. It also includes a host of other exciting fixes and enhancements. Existing Customers - take the Service Pack route to upgrade to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html
eventlog monitor
When monitoring the eventlog with appmanager an occured event will stay on the alarm page until the next monitor poll. When setting the polling time to 1 minute it will mean that the alarm will only stay on the alarm page for one minute. This can lead to unseen alarms. Is it possible to change this behaviour and let the events on the alarm page until they are acknowlegded? TIA
do not see technicians associated with a site when creating technician groups
running version 8.0 build 8007 I have added 3 sites, associated technicians with each site. I now go to try and create technician groups in the sites but cannot as the field that shows techs associated with that site (and therefore available to add to the group) is blank. You cannot therefore create the group as this is a required field.
There's any log or report where i can find what a ad manager user did?
Hello I need to find out a log or report of what a user create or change on ad manager because on the AD it just shows that ad manager did it and i have no way to know the user that made the change. Can you help me please? Regards
Custom CLI/Telnet monitor for a custom device template ?
Hi, I want to add a Telnet monitor to a custom device template I have created. When looking at the configuration needed in HostResource.xml I need to add the new custom category into the correct Poll ID. Since this is a custom device type do I have to create a new Poll ID? Or is there another way of doing this? Best regards Terje N.
Requester's list view of request: cannot show "Reply" and "Notes" fields
It seems impossible to show the "Reply" and "Notes" fileds in the requester's view of requests. Am I right? I think it would be very important for a requester to immediately see that he has received a reply from a technician, for instance. Regards. FB.
Purchasing Windows Disappear
Within the purchasing area a window pops up when you try to change a purchase orders status (i.e. to invoice recieved) a window will appear and before you can type in it, it will disappear, or it will even after you have typed in it, but have not saved the changes. This is extremely frustrating because it requires multiple entry. This does this on every option that pops up a window in this section. Can you please fix this?
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