Hello

 

I had 2 troubles using Remote Control feature.

 

1. I am trying to take control a Windows XP with several network adapters created by VMware Workstation. But the software shows me the message "The network path was not found". Please see the logs above

 

[11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::checkRDSStatus --> ipAddress : 192.168.1.130,192.168.198.1,192.168.219.1|
[11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> Started!!|
[11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> Domain : computernetca|
[11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> Computer : 192.168.1.130,192.168.198.1,192.168.219.1|
[11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> Total no. of IPs -> 3|
[11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> Service Name : ManageEngine Desktop Central - Remote Control|
[11:20:00:898]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> connection Ip : 192.168.1.130|
[11:20:01:007]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> RDS Service status in : 192.168.1.130,192.168.198.1,192.168.219.1 in Domain : computernetca is : 1|
[11:20:01:007]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> Service Name : ManageEngine Desktop Central - Remote Control|
[11:20:01:007]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> connection Ip : 192.168.198.1|
[11:21:13:648]|[01-28-2011]|[RDSLogger]|[WARNING]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> Cannot get the service status from the computer : 192.168.1.130,192.168.198.1,192.168.219.1|
[11:21:13:648]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> Service Name : ManageEngine Desktop Central - Remote Control|
[11:21:13:648]|[01-28-2011]|[RDSLogger]|[INFO]|[55]|: ServiceUtil::isRDSServiceAlreadyRunning --> connection Ip : 192.168.219.1|
[11:22:26:320]|[01-28-2011]|[RDSLogger]|[WARNING]|[55]|: ServiceUtil::checkRDSStatus --> SyMException occured : com.adventnet.sym.server.SyMException: The network path was not found.|
[11:22:26:320]|[01-28-2011]|[RDSLogger]|[WARNING]|[55]|: RemoteControlAction::validateService --> SYMException while starting remote control service ...|com.adventnet.sym.server.SyMException: The network path was not found.
 at com.adventnet.sym.winaccess.ServiceUtil.checkRDSStatus(ServiceUtil.java:432)
 at com.adventnet.sym.webclient.tools.RemoteControlAction.validateService(RemoteControlAction.java:314)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
 at java.lang.reflect.Method.invoke(Unknown Source)
 at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
 at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:216)
 at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
 at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
 at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.sym.webclient.filter.EncodingFilter.doFilter(EncodingFilter.java:40)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.sym.webclient.filter.DCAuthorizationFilter.doFilter(DCAuthorizationFilter.java:242)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.sym.webclient.filter.MSPCustomerFilter.doFilter(MSPCustomerFilter.java:129)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:100)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.sym.server.mesolutions.sso.DCAuthenticateRemote.invoke(DCAuthenticateRemote.java:73)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
 at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
 at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:300)
 at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:374)
 at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:743)
 at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:675)
 at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java:866)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Unknown Source)

2. The Remote Control allow to edit the IP Address. But it is not working. Always use the old IP address. Also I changed one IP address from the desktop but it is refresh it

 

Any help on this

 

Regards

 

Orlando