Regarding Technicians and Templates
Hi,
1. When we re-assign any ticket to another technician, can we get a report of how much time did both the
technicians spend on the same ticket.
eg: Suppose Tech A worked for 1 hour on some ticket and then it was reassigned to Tech B who worked for 2
hours, so can i generate a report which shows me the time spent by both the technicians on the same ticket.
2.
Can we increase the size and fit the complete the template name under one line instead of multiple lines. Please
find the attached screenshot which is named as "request.jpg"
3. Can we increase the no. of additional fields in Incident, Service request, Problem and Change. By default it's 24
text field, 8 numeric in Service and 12 text field, 4 numeric in Problem and Change. Can i get a query through
which i can increase the Additional Fields.
4.
Can we schedule to delete the previous backup automatically?
5. When i scan an Asset i get an option as Expiry Date, what does it mean?
6. Can i schedule an asset to get in expired state automatically and send an notification mail to particular group
because if suppose any user going to live an organization on a particular date then that workstation should be
moved to expired state and an notification mail to me an my group?
7.
Whenever we add a new question under Add Resource for Service Request. Why am not able to delete the
existing question. Suppose i misspell any word and save it so i should be able to delete it from existing question.
Attached is the screenshot of the same, named as "existing_question.jpg"
8. Whenever we add a resources and add a new question, can we have a radio button instead of "Simple YES or NO"
because we can create drop down as YES or NO which is next to it and that radio button should be customized
according to us such as other fields. Can we have date option as well. Attached is the screenshot named as
"Resource.jpg".
9. Can we customize the template which is sent for Approval to the department head.
Regards,
Amandeep Singh Deol
1. When we re-assign any ticket to another technician, can we get a report of how much time did both the
technicians spend on the same ticket.
eg: Suppose Tech A worked for 1 hour on some ticket and then it was reassigned to Tech B who worked for 2
hours, so can i generate a report which shows me the time spent by both the technicians on the same ticket.
2.
Can we increase the size and fit the complete the template name under one line instead of multiple lines. Please
find the attached screenshot which is named as "request.jpg"
3. Can we increase the no. of additional fields in Incident, Service request, Problem and Change. By default it's 24
text field, 8 numeric in Service and 12 text field, 4 numeric in Problem and Change. Can i get a query through
which i can increase the Additional Fields.
4.
Can we schedule to delete the previous backup automatically?
5. When i scan an Asset i get an option as Expiry Date, what does it mean?
6. Can i schedule an asset to get in expired state automatically and send an notification mail to particular group
because if suppose any user going to live an organization on a particular date then that workstation should be
moved to expired state and an notification mail to me an my group?
7.
Whenever we add a new question under Add Resource for Service Request. Why am not able to delete the
existing question. Suppose i misspell any word and save it so i should be able to delete it from existing question.
Attached is the screenshot of the same, named as "existing_question.jpg"
8. Whenever we add a resources and add a new question, can we have a radio button instead of "Simple YES or NO"
because we can create drop down as YES or NO which is next to it and that radio button should be customized
according to us such as other fields. Can we have date option as well. Attached is the screenshot named as
"Resource.jpg".
9. Can we customize the template which is sent for Approval to the department head.
Regards,
Amandeep Singh Deol