SD 8007 - Group not set

Hi, Since we upgraded to SD 8007, emails are not getting sent when requests come into our group. We see that the issue is that when a reqest comes in, its group is no longer set to our predefined group name for our incident templates, it is not set at all hence no mail comes in.

We have the group field mandatory and visible to technicians but not to requesters. It is forced to be a particular group but when a requester then creates a ticket, this group is found to be not set.

This happened right after 8007 build so can a workaround please be found as no technicians are aware of new tickets coming into the group.

Regards,

Mark