Separate organization units running on single ServiceDesk instance
Hi,
Is it possible to create high level of separation for two groups that have different workflows, assets, SLAs etc.
One group is standard IT that work with regular users and backoffice tasks/problems/requests. They have set of servers and workstations. Second group is production group which manages production service/servers. The goal is to set the application in a way that each group will continue to "feel" and work on their environments and work will not become "cluttered" by requests, problems, changes and assets coming from another group.
Kind Regards,
Greg
Is it possible to create high level of separation for two groups that have different workflows, assets, SLAs etc.
One group is standard IT that work with regular users and backoffice tasks/problems/requests. They have set of servers and workstations. Second group is production group which manages production service/servers. The goal is to set the application in a way that each group will continue to "feel" and work on their environments and work will not become "cluttered" by requests, problems, changes and assets coming from another group.
Kind Regards,
Greg