Hi,

I need customize requests fields that users are able to see in request module.

The point is, I don’t want my clients to see the Technician that picked up one request. So I didn’t add Technician field on my Service Catalogue. BUT clients, by default, have “Assign To” field show in “Request” module. The “Assigned To” field will always appear with “Not-Auth” and so it’s no interest to my clients to see this by default.

best regards,

Henrique alves.