Applying a template to an existing ticket
Is it possible to apply a template to an existing ticket??
I can use them when creating a ticket but not all of our tickets are created manaually, for example, when we receive an e-mail. I'd like to be able to add the template after the ticket has been created from the e-mail.
Is this possible?
I can use them when creating a ticket but not all of our tickets are created manaually, for example, when we receive an e-mail. I'd like to be able to add the template after the ticket has been created from the e-mail.
Is this possible?
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sticky11
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