I have an issue where i can get the customer generated responses working fine. But when I forward the request to a Vendor using the same TT number and insert a canned respone i do get the email to the correct party, but everytime I do I get the following error in the system, and it will always create a new TT and merge it with the original request.

 

How canIi make it to talk directly with the original request ID and not make a new merged request with every reply with the TT opened with the vendo. I will be using 100's of Request IDs a day with this issue

 

Resolved by Customer Support on Feb 14, 2011 01:50 PM Operation : RESOLVED , Performed by : Customer Support

Merge by System on Feb 14, 2011 01:53 PM Request Merged , Performed by : System Request ID 43367 is added as conversation for the request.

Merge by System on Feb 14, 2011 01:57 PM Request Merged , Performed by : System Request ID 43368 is added as conversation for the request.

Updated by Customer Support on Feb 14, 2011 01:58 PM

Resolved by Customer Support on Feb 14, 2011 01:58 PM Operation : RESOLVED , Performed by : Customer Support

Merge by System on Feb 14, 2011 02:08 PM Request Merged , Performed by : System Request ID 43369 is added as conversation for the request.