Site based Service Catalog
Is there any plans to have the Service Catalog be site aware?
Currently if we have 30 sites, each with their own IT teams and we want to have an item in the service catalog we would have to create one for each site to be able to assign them correctly to the technician groups at each site.
Is there any chance that we can have site based work flow or site based Service Catalog business rules.
Right now with the removal of business rules from Service Requests, the Service Catalog is only useful for items that effect the entire organisation and are for services offered by each of our sites basically cannot be entered other wise we are going to have a service catalog with 100's of entries because every service needs to be duplicated 30 times and just so it can be sent to the right group within the site.
Currently if we have 30 sites, each with their own IT teams and we want to have an item in the service catalog we would have to create one for each site to be able to assign them correctly to the technician groups at each site.
Is there any chance that we can have site based work flow or site based Service Catalog business rules.
Right now with the removal of business rules from Service Requests, the Service Catalog is only useful for items that effect the entire organisation and are for services offered by each of our sites basically cannot be entered other wise we are going to have a service catalog with 100's of entries because every service needs to be duplicated 30 times and just so it can be sent to the right group within the site.