When I have a new Call and I want to use the Request Template, with the two different way to insert it, SCP Lose a information.

1)  Log a call for new user ( from log a call icon) - When I don't know the caller. I insert the general information ( Contact, request and Description of call). After with EDIT I select the Template but the subject and Description they are not update with the template value.

2) Log a Call for user from  New Request function - I insert the Caller ( contact)  but when I select one template SCP lose the conctact.

Solution for listed point

1) The Subject and description are always added (or updated) from Template

2) The SCP when I select the Template keep the contact.

Thank You

Alberto