I am trying to set up some business rules, but they don't appear to be working. I am trying a test notification first.

 

I have a site named "IT department".

 

I selected Execute when a request is "Created and Edited".

 

I checked Turn on cascade execution and Override request values with Business Rule values.

 

When a new request arrives:

     Service Category is IT dept requests

 

Perform these actions:

     Set Priority as "High"

      Assign to Technician <tech name>

 

Notifications:

     I checked E-mail

 

     Email the following technicians when the Business Rule is executed.

      I placed my email here.

 

From the Configuration Wizard, I selected my new rule and selected Actions > Enable Business rule

 

When I created a request that should be affected by the Business Rule, nothing appears to happen. What am I doing wrong?