Reply to new request creates new ticket.

I have researched my issue in the forums and confirmed that we have the ## TicketNumber## in the subject line of the notification and have confirmed that it is being displayed properly. If I reply to a new ticket it will generate a new ticket for the reply. Lets say that I create a new ticket and it is assigned number 18. I will receive the e-mail letting me know that ticket 18 has been created. If I reply to this ticket it will generate ticket 19 and notify me of the creation of ticket 19. However, if I reply to ticket 19 it will link to ticket 19 properly.

The only difference that I can see is that on the original ticket the ticket number is not on the subject of the ticket in SD+, It is on the notification that I reply to.

Thanks in advance,
Dave