Hello!

We often have conversations with our users in SD requests. The technician press "Reply" button in the request page - and user gets his message in e-mail client. If user want to answer to technician - he must go to request page and add his message. If user press "Reply" button in e-mail client - the message goes away, user think that technician should receive his message, but its not attached to request conversation history.

Is it possible to attach incoming e-mails to corresponding requests with e-mail fetching? ... maybe you have some solution?

Thanks.