Viewing software license keys in Desktop Central 7
we have just begun our eval of the desktop central, I was just curious if there is a way to view the license keys of the software packages installed in the software inventory? I noticed it shows OS keys on the computer info screen but seem unable to locate the keys for say word or adobe anywhere in the inventory. Thanks
Cannot Deploy Patches over my Network
Hi all, I cannot deploy patches over my network machines although the patches are downloaded and placed on the default path, and the agent is communicating to my Desktop Central Server successfully. If I check the deployed configuration, it shows there were a Problem while downloading from the server Anyone has solved a similar problem?
Can I port Service Desk Plus forms into another website on our intranet?
We have an intranet page for IT and I would like to create a page that has links to some Service Desk Plus forms and tools. Currently we send people to the default URL of the Service Desk Plus server however I would like to direct them to our intranet IT page. Then they can navigate to different forms etc. Is this possible? Thanks Jamie
Very slow loading on Operator/Guest privilege
Hi Network engineer/admin all around the world I have ManageEngine Netflow Analyzer Professional 9 and it's running well if I do login with "Admin" privilege. But if I login with operator or guest, the page loading is very slow. I do not have any performance problem on server. anyone could help me? thank's
Variables
Does anyone know what the variable is for notes added to a request? Much appricated if you can help. Al
Adding to Notification Rules
Is it possible to add new rules to the rules that are already there? I want to add a rule that will send a mail back if the person is not a user stating that the request has not been added.
Mail Server settings Configuration- Help needed
When I try to configure the mail server settings in ServiceDesk Plus On-Demand, I get the following error message can someone help me to configure this properly? "FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Host unknown or not reachable." Regards, Pauline
Custom domain mapping.
Does OnDemand product have the ability to do domain mapping? So that we could use our own domain in the URL for our ticket system? If so, How to do it ? Jane
EventLog Analyser and Firewall Analyser on Server 2008 x64
Will Firewall Analyser and EventLog Analyser run on Windows Server 2008 R2 64 bit edition?
Survey issue.
Hello, I want to report about an issue in survey process. When requester is getting e-mail with link for a survey, and when he open web-page with form, he is able not to select any of satisfaction levels. In survey results I can see his satisfaction level as "--". When I run survey report, this mark "--" considered as zero. For example: technician gets two marks: "--" and "4". The result mark in the report will be "2" ((0+4)/2). Please inform when you will be able to fix this issue. Thanks.
Evaluation - Error
Hello, I've downloaded enterprise edition 2nd time in past few months. This time around, login is not working. administrator login doesnot work and guest login doesnot work either. Please help. Regards, Asiya
How to get all ip address traffic
Hello Guys.. I'am using Cisco Router 2800 and Cisco Switch -- so every thing is fine and iam happy .. the only thing i need all my lan dhcp ip address traffic- and to know how much traffic each of my computers is using Thank you ..i
schedule Consolidated report with "IP Groups"
Hi, The problem is that no data is shown in Source & Destination filed of the PDF Top reports section during generate consolidated report with ip group as source. Pls help. Thanks. my server currently is using 9000build.
Create a new WMI monitor doesn't show performance counters.
Hello. I can't create a new WMI monitor because I can't select the performance counters and the instances. I follow the instructions of the OpManager User Guide (page 64). I do the points 1 to 8 without problems, but when I select the WMI class nothing happens, I can't select the performance counters and doesn't appear the OK button. I have try it with Firefox and Internet explorer but the situation is the same. I'm using the version 8722 of OpManager, it's the problem?. Thanks for your time.
Outage Duration in Opmanager
Hi... In Opmanager I can see the outage history with start and end of outage, can I get this in duration of minutes. I tried exporting CSV and use difference formular for outage history but its not working
Can't Connect Cisco 2800
Hello - Guys .. I'm Using Netflow Analyse am new user and iam in evaluation period - really this software seems great and i like it. if this work me i will urgently ... My Problem Ia'm using Cisco 2800 and i do a lot of configuration through snmp that Manage Engine send me to configure the router .. the problem is and can't connect to the Router and replies me Request Time Out .. if i use - it says can't apply invalid username .. please help urgent thank very much
Automating Add Requests
Hi, We have an Excel file that we are using to track report requests. We want to migrate the information from that file into ServiceDesk. Is it possible to get the SQL insert scripts used to add a request to the ServiceDesk database? That would be our easiest solution since we can write code that will loop through the Excel sheet and insert a record for each row, pulling the appropriate ServiceDesk field values from the Excel columns. We are running ServiceDesk on an MySql database. Thanks, Don
About Web Client Error
Dear ManageEngine Community. I install EventLogAnalyzer Free Edition on Windows XP. When i start EventLog Analyzer Web Client, I get error message "EventLog Analyzer Service is not Running". So i check service and eventlog. Service eventloganalyzer is running. Eventlog(EventViewer) Application Info --> Wrapper Started as Service Info Launching a JVM... Info Wrapper (Version 3.1.1) http://wrapper.tanukisoftware.org Info Free edition... Info ServerContainer [CREATED] Info ServerContainer [STARTED]
Support Alcatel Switch 7700 device?
Dear All, Can NFA support Alcatel Switch 7700 device? If yes, how to configure the flow configuration? Thank you in advance. Telemant Corp.
Remove Employee Search from front page...
Hi, Is there a way to remove the Employee Search from the front page? I am planning on hosting ADSelfService Plus in our DMZ with access from the internet to allow our VPN users to use it. I don't want a search tool available on it when it is visible to the general public.
ManageEngine - AD SeflServicePlus - multilingual for the end user ?
Great product, but was wondering whether product was multi-lingual from an end user perspective, not from an administrator perspective. Thanks for your feedback.
VMWare
Hello We have a virtual environment using VMWare and thin clients using VMView. I need a GINA that integrates with VMView. Does ADSelfservice Plus integrate with VMView? Thanks Mark.
Template descriptions
As super admin i can see the template descriptions, is it possible to display these to the normal help desk roles ?
Work around for issue with adding SNMPv3 devices in OpManager.
Currently Running: CentOS 5.6 (Linux) OpManager 8.8 (8811) RAM: 2 GB Sometimes when adding a new SNMPv3 device in OpManager you will notice that it seems to take a very long time to added it, but when you search for the newly added device you will be unable to locate it. The reason is because for some reason in the mysql database the EngineID will report as nothing. The only way I have found to successfully correct this issue issue is to edit OpManager’s MySQL database and restart the service.
Ops Manager 8
since installing the new version I cannot login and get the following error "Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server " I follow the repair instructions and restart the server and get the same error. Any ideas ???
SDP - Sheduled report arrived to wrong recepient
Hi, We have defined 7 custom reports, listing all submitted requests for the previous week per site. Each report is scheduled to be emailed to a respective site manager every Monday at 7AM. It happens, that randomly a manager of site A would get the report intended to be sent to the manager of site B. This issue happens randomly, and occurs for all sites with no visible time or logical pattern. We've double checked all the setting and they seem to be correct. Please let me know what can me done to
Automaticly assign requests to specialist group
Hello! So this is my task! i need to assign tasks automaticly to group. For example, all mails with theme "xxx" must be automaticly assigned to specialist group. Is it possible in ServiceDesk Plus? and if its possible? how to do this/ Thank you in advance!
Desktop Central 7 problem
When I try to remote into a certain computer we get an error saying "There was a problem retrieving the XML data: Service Temporarily Unvailable" It seems that out all the computers we have tried to connect to, it happens to only this one machine. Anyone know what the problem could be?
Active directory and using a relay stations
hello everybody, i have two questions, concerning the use of manageengine, first i wanna know how it operats in a network without an Activedirectory installed , (how it manage the groups and the profils......). the second question is about the use of relay stations, if we don't want a direct communication between the basic station (where manageengine console is installed or the ser ver ) and the clients , is it possible to select some stations and attribute to them the role to relay for exemple
Automatic patch deployment
A suggestion -- Regarding Reboot Policy -- I have it set to "allow the user to skip reboot". I made this change over a year ago. I used to have it set to force reboot, but I was getting a lot of reports of people losing work because they'd be in the middle of something, then walk away from their computer (and we all know users don't save work before they walk away), and DC would install updates/reboot. Anyway, if they opt to skip, DC pops up again every 5 to 10 minutes (not sure of the time interval,
Customising of CSS on Service Desk Plus 7.6
Hi, First off sorry if this has been posted before, I've searched but couldn't come up with much, Is there any way to customize the css of the Service desk to incorporate company colours and preferred fonts, i'm not too fussed with changing layout (although would be handy for the future maybe) but i would like to change the default colours if possible? how much can the style be changed and is it worth it? any help would be very much appreciated, Kind Regards, Aaron
Technician Calender
Is it possible to link the Outlook Calender to SC ? I´m searching for a possiblity to include the Technician Calender (Workplan) in SC !?
how automaticaly move computers between remote offices?
Subj. Please help!
dcrdservice.exe has encountered a problem and needs to close
Get this error message when trying to remote control to a user PC.
How can i send a Approval request automatically?
Is there a way, that i can send a approval request every time a certain request is opened to a certain technician??
Display Service Catalog to requesters
Hi I seem to have a minor issue where my requesters cannot see the service catalog, how do I turn thhis feature on so requesters can request service from this feature? Regards MW Your Version : 8.0.0 Build 8013 MSSQL
Remote Desktop from VPN Client
hi I am not able to take the VPN client machine using Remote Desktop Tool. It Displays like this "Waiting for the Presenter to Join". what can i do now. The remote machine is in Workgroup. Could u pls help......... Regards Moorthi
Enabled Guest Account Report
Is there a way to run a report for enabled local guest accounts on computers?
Technician Name Change
One of our technicians has changed their name which we have update in AD. I can't find where this can be edited in SDP since now when they log in they are classed as a user. We don't want to lose the history/tickets from the previous username etc.
See Work Logs from Requester View
Is there an option for Requesters to see Work Logs on a ticket from the self service portal view?
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