DNS name not display
I have 750 devices being monitored by OPmanager ver 8723. However, some of the devices only display the IP address and some display the DNS name. How to resolve this issue..? regards, anathan
SYS-ADMIN - opmanger not reporting xxx-xxx-xxx disk space correctly
Hi, We have an issue with OpManager reporting 120% disk usage. ie setting 200% as the total size. It is monitoring a 10Tb HDD is this a bug? Is there a fix for this at all? Thank, Andy
OP Manager 8 showing wrong Memory utilization and Disk usage information
Hi all, MY OP Manager 8 showing wrong Memory utilization and Disk usage information of windows base Hyper V machines. If i manually check memory utilization of servers then they show different values and OP manager showing other values. Your Prompt response will highly appreciated. Regards, Arshad Khan
Process Monitor
Hello, I am trying out OpManager and I am using the process monitor but wondered if there are any actions it can take when a process is say, high on CPU? Menaing, when the threshold is detected on CPU on a particular process could it say, reboot the machine? Kill the process? -Wes
Version 7.9 (Timesheets)
Hello, Thumbs up for version 7.9! I just installed it and I see some nice features. Especially the timesheet option. This was something I was manually trying to do with reports and such, but wasn't this extended. Great work. Also the idea of billable requests is a good one (we did this by placing BILL in front of the issue title). ---------------- But ofcourse I have some remarks. 1) I have found that some of the filters occasionally don't work. Initially it works, but when you switch to page 2 often
Webinar - "Plugging network security holes using NetFlow" Registrations open!
We are very happy to open the registrations for the upcoming Webinar titled: “Plugging network security holes using NetFlow”. Network security is becoming a primary concern in today’s enterprise networks. Traditional intrusion detection systems are just not enough in today’s scenario where attackers have enough means to surpass traditional firewalls. A security compromise on the network not just means losing credibility in the minds of the users(customers, employees etc.), it also leads to lost business
Invalid address
Invalid address Check that the address is spelled correctly, or try searching for the site. http://localhost:8080/
not starting
my manage engine web client is not starting after the installation....please guide me
Sending email to alias/assigning to group is not working
I have one ServiceDesk system that two separate areas need to use. I have the mail email address for ServiceDesk (HELPDESK@Company.com). I have followed all the steps to create an alias (PHONESUPPORT@Company.com), assign it to a group (Phone Techs), and create a business rule to route anything sent to that address to this group. No matter what I try, I cannot get it to work. If I send it to the primary address, it works fine, but I cannot get ServiceDesk to use that business rule. We are on
Local Privilege Escalation Issue
I'm curious if Manage Engine has plans to fix a vulnerability that has now been published..... "The ManageEngine Applications Manager is a web-based availability and performance monitoring application. ManageEngine is exposed to a local privilege escalation issue. Specifically, the application fails to sanitize data supplied to the "module" parameter of the "BackupSchedule.do" script. ManageEngine ServiceDesk Plus 8 is vulnerable; other versions may also be affected." Ref: http://www.securityfocus.com/bid/48882/references
Automatically define Critical Level of Request depending upon the Requester Job Title
We have pre-defined criteria regarding the critical level of any request that would be logged for assets. The definition of the Critical level depends upon the Job Title of the Requester with whom the asset is attached and is used by him. Requests logged for assets attached to users with Job Title above a particular level in the Organisation would always have Critical Level I, whereas Requests logged for assets attached to Requesters below that level would always have Critical Level II. If an asset
SDP Query
SELECT wo.WORKORDERID "Request ID",icd.NAME "Item", dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00') "Created Time" ,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.DUEBYTIME/1000),'1970-01-01 00:00:00') "DueBy Time", datediff(d,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.DUEBYTIME/1000),'1970-01-01 00:00:00'),GETDATE())"Aging(Days)", ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status" FROM WorkOrder wo LEFT JOIN SiteDefinition siteDef
Provide option to be more secure
Have tasks only viewable by groups or by technician. Currently all groups can see tasks and close them even if not assigned to them. Have Roles associated to Groups. This would allow for technician to be part of different groups with specific roles for each group. This would allow for more secure requests transfer between technicians in different groups.
Customize IPSLA overview screen
hi when I add on the same router more than one monitor one for each interface and all monitors probing the same destination, then on the Least Performing Paths screen all entries will look the same example router-1 -> 74.125.39.105 router-1 -> 74.125.39.105 router-1 -> 74.125.39.105 then I have to click on each link to actualy tell which interface is this. Is there a way to modify the link description and make it router name - ifDec - target IP thanks Ramzi
add-on Active Directory Monitoring
how to add Active Directory monitoring, because i have add 5 license (MSSQL,Exchange,Active Directory, and 2 more), for MSSQL and Exchange that feature can be showing but not with active directory, can somebody help me, thanks.
Domain Name Change - How to Prepare
We are currently in the process of building a new DC (domain controller). Whereas the old domain name was aapg.org, the new domain will be corp.aapg.org. When the new domain goes live, we will need to run around basically re-joining all the computers and servers, updating all their shortcuts and pointers (because IP addresses will be changing too), etc, etc.. Basically it's a new network, with all the same stuff juggled around into a more organized fashion. Here are my concerns with regard to
Monitor CPU and Memory on Foundry MLX-4
Hi, I can not see the monitors CPU and memory on my Foundry MLX-4. When I add them, do not appear on the list. So I created a new monitor but I can not put it on dial-graphs. Could you help me?
Not able to search by IP address any longer
Hello, We have just upgraded to Version: 6.0.0 Build Number : 6003 and it seems that we no longer have the ability to search by IP address when searching Workstations. When we scan our machines this information is entered in automatically and we need to be able to search for the workstation using this field. Right now it returns no results. Anyone else having this issue? Thanks Dave
Searching using IP address
Is there a way to set the system so that you can search for an asset by IP address, be default, from the Assets tab? We are using ServiceDesk Plus 8.0.0 Build 8011 and nothing is returned when an IP address is entered unless the users selects "Workstation" from the drop down list. It'd be nice if the system searched across all assets, by default to save having to work out how the particular asset had been categorised.
creating Requesters
Is there a way for users to create requester accounts with out the admin setting them all up? We have a lot of different requesters from different areas so AD import wont work. When someone sends in a e-mail request can it create a user account?
Out of Operational Hours breach response SLA
Hi Any job that is submitted to our helpdesk out of office hours is breaching first response SLA. Operational hours do not include the weekend, but if a user submits an email on Saturday, 2 hour response is breached. We are on 8.0.0 Build 8013 Regards MW
Problems with 7.9
Hi, We have upgraded our system and right away we noticed some very frustrating problems. two of them need fixing straight away 1. The "Default Request Template" is not being applied to requests created via Email So no default values are being set 2. When I have a request open and click on "EDIT" the request open in edit mode but all values are cleared and of course I do not like to override all information with nothing Can you please fix this as soon as possible. Best regards, Valdi Hafdal
techncian scheduler
when techncian is set to leave due to any reason. what is the action if someone assign to him ticket. shouldn't it be better if his name is removed the list (available technician)
Software Reports - Purchased vs Installed software
Hi There, I need the ability to report on the Microsoft Office software we have installed on all PC's. I need this filtered and displayed by Region and Site, so I can see which Region and corresponding site are using our licences and where any freefall we have may lay. Can someone provide the SQL for this? Many Thanks, Allan
Tickets created and closed timeline report
Hello, I have a problem with a report that management has asked for. They want to see week by week, the number of tickets opened, and the number of tickets closed, in a line chart format. I created the line chart report, but the numbers are inaccurate. Here is the issue that I need help with... For quite a few of our tickets, they are opened and closed on the same day. When I group by request status, ServiceDesk just goes through the current status of the records and reports those counts. This
Problems With Remote Control
Good day, I just want to make several questions, since I have several problems with the remote connection tools. I have still more than half of computers running Windows XP and give me problems are: 1. When I try to connect to the remote connection tool gives me an error "Connection refused". And I do not show option to find what is wrong. I tried to send the log files, but are too big, above 24MB at .zip file and the page does not answer me when trying to upload these files. 2. After having installed
Patch withdrawn
Hi, I recently updated to patch 70231 and I now see that the latest patch is displaying as 70230, can someone tell me what happened to 70231, and also it it creates any problems for me. Thanks. Geoff.
I dont able to take OP manager 8 backup
Hey, I am using OP manager 8 and i dont able to backup of my data using mention bellow steps. Start menu -> Programs ->OP Manager -> Data Maintenance -> Backup. An error is come and log is generated in backup folder, I am attaching this log so kindly look into it and do the needful. Regards, Arshad Khan
Monitor a Windows Server without adminstrator account
Hi, How may I monitor a windows server with a simple domain account. I don't want the monitor works with admin rights. Is it possible? J�r�me
Importing Computers via CSV
Can you please send me a sample CSV to import Computers into the domain. I need the correct LDAP entries for the computer accounts I have 500 workstations that I wish to import via CSV but am not getting anywhere Please assist
unable to install Probe in OP manager
i has install OP manager but im not able to install Probe. Can someone assist me on how to install the Probe ?
1067 error on service start
after a reboot the service will no longer start i have tryed starting from command line the port 7080 is not being used by anything else any ideas?
Free Windows Health Monitor - Traffic status - network used is always 0
Hej I am using Free Windows Health Monitor and I like it. My problem is that - Traffic status - network used is always 0 It there any configuration for that?Please see the attached. Regards, Tzvetan
Report with task
HELP : I want a report with task associated with requests...
Getting logged out of ServiceDesk Plus after I installed Desktop Central
I just installed Desktop Central on the same server as our ServiceDesk Plus server. Using the latest version of both products. About every five minutes, I get logged out of SDP, but I remain logged in DC. Is this a bug or do I have something configured incorrectly? SDP uses port 8080 and DC uses 8020. Both use regular http. Thanks!
Patch pushes going through when none are configured.
I have no active pushes, nor automatic pushes. A new server that has been added keeps displaying this message. Attached are 3 jpg's of the areas in question. Where would this be coming from. It has a custom message (maybe from the preceding project manager) and somehow it was stored as I have not been pushing updates to servers at all.
Return to fresh install state
Hi, I tested Help Desk product and i would test it again from a fresh install state. Can I do it? Can I return to initial DB state? Thanks, Stefano
Security
Add the ability to add roles to specific groups. This would allow a Technician to be part of different Groups with each having different roles in those groups. Add the same role permissions for request to tasks. This will allow only Technicians in the group to see the Tasks and not other groups. Currently any technician can modify or close a task even if it not assigned to them.
Reporting - time elapsed excluding business hours
It would be helpful if SD could surface a function to calculate a time difference that included only business hours elapsed, or provided the following canned reports: Elapsed time without response (status filtered to exclude 'closed' tickets) Average Response Time (where time is only operational hours) We have made both of these reports fairly quickly, but the time_diff is a simple respondeddate - createddate function and does not speak to true business hours response times. Further: basic canned
ServiceDesk Plus Asset Agent not initializing
Hi. I am seeing a problem with the asset explorer agent on windows 2003 standard edition, domain controller. I am using servicedesk version 8.0.0 Build 8011. I receive the error below: "The application failed to initialize properly (0xc0150002). Click on OK to terminate the application." aeagent.exe Please will you assist? Thanks Regards, Morris
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