Sending email to alias/assigning to group is not working
I have one ServiceDesk system that two separate areas need to use. I have the mail email address for ServiceDesk (
HELPDESK@Company.com). I have followed all the steps to create an alias (
PHONESUPPORT@Company.com), assign it to a group (Phone Techs), and create a business rule to route anything sent to that address to this group. No matter what I try, I cannot get it to work. If I send it to the primary address, it works fine, but I cannot get ServiceDesk to use that business rule. We are on ServiceDesk Plus Standard (Version 7602).
Please help!
Thanks,
Dave
Please help!
Thanks,
Dave