New Business view stuck at "Initializing Business View"
Hi. I have issue with the New Business view. It just keep on loading at "Initializing Business View", i been waiting for more then 30 minutes and nothing appear . Anyone have this kinda issue? I need help. Thanks Regards George Low
Add worklog to a task
Curretly a task might be linked to a request/ticket. At that request/ticket there is the possibility for adding a worklog. But i would like to add a worklog to a task. It would make more sence that i add my worklog to the task at hand. Sure it can be shown at the request-page aswell as a summary of worklogs. Also a task is not always linked to a request, it can be an independant task. Yes you can fill in the start and end time. But what if i work multiple times at this task? The data would be incorrect.
To allow only requester to close the ticket
Hi Support, Can we create a rule in SDP to allow only requesters to close their own request. or is there any way I can impleament this. Regards Kanten
Log to see who reads a document?
Hi, I was wondering..... Is it possible to have a part of the program do this? When we get a new starter it gets logged on the system and then a workflow happens. HR log user on system PR get an email and PR then take their photo and mark it as done IT then create new users card and mark it as done The system automatically creates the user in AD The new user starts and gets sent an email saying that they have to read the attached documents and say that they have read them HR now get an email
AD autentication for API
Hello, I wanted to create a custom page for our users to submit a request. Is it possible to have them automatically be logged in so they do not have to type their username and password? We are using AD authentication. Thanks Travis
WARNING: Desktop Central's latest hotfix contains JS/Exploit-DialogArg.gen
I just installed your latest hotfix, ManageEngine_Desktop_Central_7_0_0_SP-2_30.ppm, for Desktop Central 7 and McAfee VirusScan Enterprise 8.8 detected JS/Exploit-DialogArg.gen at this location: ÞSKTOPCENTRAL_INSTALL_DIR%webappsDesktopCentralWEB-INFlibAdventNetDesktopCentralWeb.jarswMetering_jsp.class0004852.js McAfee Engine version: 5400.1158 McAfee AntiVirus DAT version: 6427.0 Please advise ASAP.
Status for some features?
Hello, sorry bad english. :) Can anyone give me a status report for some new features in MEDC (Manage Engine Desktop Central)? 1. The "deploy now" function for manual and auto patch deployment? Like the "apply now" tool. https://forums.manageengine.com/#Topic/49000003943485 The last post says: end of July. 2. Some more options for the scheduler? Deploy this configuration on the "second monday, third sunday, last monday..." Some of our customers need this option. "First" monday is not enough. 3. In
free edition
Hi all, My eval period ran out and now Netflow Analyzer complains that my device isn't exporting sflow data, but it is. Does this product work after eval expiration?
GPO Auditing
Hi, im running version 4.1.0 build 4121 and am having issues getting GPO auditing to work properly. I get info in the Recently Modified GPO report but Im not able to get info in the Deleted report (even though the action I did was to delete a GPO). Im running Windows 2003 SP2 on the DC. Ive double & triple checked the auditing within AD and it all seems fine. In addition to this, is there anyway i can drill down into the event detail when viewing Reports or is it only possible in Alerts. I want
Device Template OID already associated
I am trying to create device Templates, I created a Template for Win2003 Web Server and now I am trying to Create a device Template for Win2003 DB server. Problem is, when I try and create the WIn2003 DB server template and query for the OID it indicates "System OID .1.3.6.1.4.1.microsoft.software.1.3.1.2 is already associated to the device package". Of course the OID's are the same as the machine types are the same however the templates have different data being monitored. DB servers monitor different
Date format in query reports
Hello, When i try to get some data by a new query report (in SDP), i have some problem with the dates format: If I use the sdp built-in function "longtodate(wo.createdtime)", the date is returned in a useless format for me (i am spanish). If I use the function "from_unixtime(wo.createdtime)" the thing gets better (YYYY-MM-DD HH:MM:SS) but i am interested in a specific date format: "DD/MM/YYYY HH:MM:SS". I don't know the reason when i use the function "convert()" or "date_format()", i get some senseless
trap parser
Hi I have a problem with parser for trap from xmedius fax server (INTERSTAR -MIB) I was made Trap processor config but when trap received I got "No Trap Parser defined for received trap:.." Can anyone have some idea to solve this issue. tnx Ivan
Can you create custom security role to allow edit just one specific AD group
I want to create a custom security role to allow a user to modify the memebers of just one specific AD group. Is this possible? I could not figure it out on my own. We are on ADManager plus version 5031
RE:New at Call logging
I just downloaded ManageEngine Service Desk. I'm required to set up a call Logging for my small company. I have never done this. I discover ManageEngine by Google. I need information to set it up. I check the help, but I could not get anything that really show me how to start running this program. Thanks
Users: Parent --> Child Link
Within our organization requests go into the ServiceDesk in a variety of methods. 1. Direct e-mail to our helpdesk account. 2. Using SD form, after logging into AD account. 3. Voice mail that is redirected to our helpdesk e-mail account. 4. Simple form on our intranet that requires users to put in first/last name e-mail (if available), title, and detail. We have the variety of methods, because most people do not have their own active directory account and outlook e-mail. Within our organization
Disable self service portal
Is there a way to disable the self service portal?
Incorrect Log in or password
Hey guys, Just came into work today and started getting the above error when trying to get into ServiceDesk Plus. Actually the entire IT crew cannot get in. They receive the same error. Nothing has been changed on our end. The program was working last night around 6pm EST. If it was one person I would think it may be a password issue but the entire department cannot access it. Any ideas as to why all of a sudden we cannot get in? Thanks, Chris
How do you add CLI monitors to Device Templates?
Solaris template doesn't list the CLI monitors, so can't add them by default to all hosts. http://opmanager:8080/admin/AddDeviceTypeForm.do?operationmode=modify&typeid=165&operation=MAIN Want to be able to select the CLI monitors listed at http://opmanager:8080/map/addMonitors.do?requestid=SHOW_LIST&deviceName=uk2utvssinf005-sec.mfil.local&category=Server&moID=3584&type=Solaris&monitorName=Performance&vendorName=Sun Microsystems To the Solaris template so that every Solaris box added inherits
Windows server 2008 64 bit
has anyone had any problems with ADmanager Plus on win 2008 64 bit. I shut it down on our old 2003 server and reloaded it on our new server but it won't open.
Installation error....Where can I find the jsp files?
I have SDP on my computer but when I tried isntalling it for my other computer I kept getting the error "Dashboard.jsp, no such file or directory". I tried reinstalling the setup and software many times but it keeps giving same error. What I can do is copy the .jsp file from one computer's folder to the other but I can not locate the .jsp file. Does anyone know where I can find the jsp files the SDP uses?
Scheduled exported report
Hi, Is there a way to have a report run on a regular schedule but have it saved to a directory as opposed to haivng it emailed?
Blank Page after enabling SSO
I enabled domain walkthrough, now when I want to log into servicedesk, I see a BLank page. Any solution?
Update list of Exchange 2007 Stores
I'm trying to make bulk changes to the users, making them MailBox enabled, but it does not see the correct Mailbox stores. The stores that it lists used to be there, but they have now changed. For example, there used to be a store that was A-F, but we made 3 other stores, A-B, C, D-F, and split the mailboxes up among the new stores and then deleted the A-F store. However, AD Mgr Plus still lists the A-F store, not the new stores.
Hide or Remove fields from Add Time Entry Form
Hi, I want remove or hide some fields from Add Time Entry Form . Fields like Support Rep's Cost per hour ($) ,Additional Cost ($) Total Cost ($)
WAN RTT suppot IPSLA tests such as HTTP, TCP connect and so on??
Hi WAN RTT suppot IPSLA tests such as HTTP, TCP connect and so on??
Prevent Requestor seeing Assigned To
Hi We have a business requirement that the customer that submits a request (as the requestor) should not be able to see the Assigned To Technician. They can see the Group, but not the Technician. Is it possible to not show the Assigned To Technician in the list of columns available in the View list? I understand that it is possible to prevent the Requestor viewing the field when they submit or edit the Request, but they are still able to add the 'Assigned To' column to the View list. An additional
OpManager monitor Exchange Mailbox stroe.
Dear all, Can we monitor the Exchange maibox store status whne it's mount or dismount ? Yusri
Mount the fileAttachments to a NFS or CIFS folder
Is it possible to mount the fileAttachments to a NFS or CIFS folder? I've already tried it, and for each attachment created, the complete folder structure to is is also created successfully, but the file itself is not attached. for the backup folder it works nice.
Incoming Mail Settings.
Hi, Due to security reasons and company policy its not possible for us to enable POP or IMAP. Don't you feel that there should be made available an option to select MAPI or Exchange server. Regards, Roshan
Self service portal, new user created from incoming email
Hi, Please could you clarify exactly how Servicdesk is creating a new user from an incoming email. Is the user name created from the email alias? What other information is Servicedesk utilising? Thanks, Angela
Change in ADManager Plus Technical Support direct phone number
Dear All, Thanks a lot for your long term attention and support. We have changed our ADManager Plus Technical Support direct phone number. However, the Toll free remains the same. ADManager Plus: +1 408 916 9393 Toll Free (USA): +1-888-720-9500 Toll Free (Australia): +1-800-631-268 Toll Free (India): 1-800-425-5558 Please do not hesitate to contact us for any technical assistance and also tell us about any new feature you would like to see in our product. Thanks for your support again.
Change in ADAudit Plus Technical Support direct phone number
Dear All, Thanks a lot for your long term attention and support. ADAudit Plus Technical Support direct phone number has changed. However, the Toll free remains the same. Direct number: +1 408 916 9891 Toll Free (USA): +1-888-720-9500 Toll Free (Australia): +1-800-631-268 Toll Free (India): 1-800-425-5558 Please do not hesitate to contact us for any technical assistance and also tell us about any new feature you would like to see in our product. Thanks for your support again. Regards,
Change in Exchange Reporter Plus Technical Support direct phone number
Dear All, Thanks a lot for your long term attention and support. We have changed our Exchange Reporter Plus Technical Support direct phone number. However, the Toll free remains the same. Exchange Reporter Plus: +1 408 916 9891 Toll Free (USA): +1-888-720-9500 Toll Free (Australia): +1-800-631-268 Toll Free (India): 1-800-425-5558 Please do not hesitate to contact us for any technical assistance and also tell us about any new feature you would like to
Check Boxes as Additional Fields
We do reglarly scheduled maintenence for many clients and much of this involves working through a checklist like: feed monkeys milk cows give the lion his flu vaccine I would like to use the scheduled requests along with a checklist incorporated in the request. Unfortunately check box type fields do not appear to be an option. I saw that I could include HTML in a cutsomized request description but this would involve a bit of code to record the check/uncheck state of each item and I have no real clue
ManageEngine AssetExplorer Agent use port 443 will breake the IIS or Apache HTTPS connection
Dear all, As subject, this agent will use the port 443 on managed server. Will this break the IIS or Apache HTTPS connection? Our engineer report the oulook webaceess on Exchange server been broken by OpsAgent. Could any one have solution for this please? Many thanks. Regards
E-Mail Command SITE
Hi I need to select a site using E-Mail Command SITE but that does not work. Any progress when it will work? I can not see it's fixed in build 8009. //Peter
Is it possible to rename a PC via ManageEngine Desktop
Hi, Can you re-name a pc via the manage engine or is this some thing that hasn't yet been built in?
SLA rules Criteria - Groups???
Hi All, In our implementation of SDP 7.0.0 build 7010 we are attempting to assign SLAs based on the Groups. However the Group field is NOT a selection criteria under SLAs rules. Can someone explain why it is not there? And how I can request to get it added? Surely the SLA selection criteria should be able to be based on ANY standard field of a request? Or am I missing something? Cheers, Lew
Active Period in Contracts - not mandantory?
We just purchased SDP and are entering contracts, is there some way to change the "active period" in the Contract Rules to not be mandantory?
Query Error (Tasks details with closed time)
This query doesn't work in build 8013 for MSSQL https://forums.manageengine.com/#Topic/49000004962255 Error: java.sql.SQLException: Operand data type ntext is invalid for max operator. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) at net.sourceforge.jtds.jdbc.MSCursorResultSet.processOutput(MSCursorResultSet.java:933)
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