Can not add 1 ESX server
Good afternoon. We have 4 ESX servers. At all the same credentials. 3 ESX servers added with no problems in the monitoring system (OpManager, Build 8811). After adding a fourth server I get a notice that it is successfully added, but not on the list. Can you please tell how can I fix it?
Need a Query Report to List down the service request approvers
Hi Bharat, The Link does not show me any query
creating an exchange 2010 mailbox, with EmailAddressPolicy enabled
When creating an user with ADManager the Email-Address-Policy shall be used. It is used, but not correctly. Our adresses should look like: "%givenName%.%sn%@domain.com", but using the Bulk-User Creation the addresses on our exchange are assigned without the dot "%givenName%%sn%@domain.com". At the moment we have to turn the "EmailAddressPolicyEnabled" flag for every new user off an on again to get the right mailaddresses. Using the single-User creation everything works fine. Any suggestions? I'm
Request Trend Report
Hi: In need of a report that shows Request trends by month (Jan,Feb, Mar,April,.... That is, for each month we would like to see: Number of Tickets Opened Number of Tickets Close Number of Tickets OhholdIf possible can a Line Chart be included (see attached)? Thanks
OpManager Dashboard
Has anyone created any custom dashboards that utilise data from OpManager that they would be willing to share? Screenshots would be great! We are entertaining creating our own html dashboard that uses BizTalk to query the OpManager data and also embed OpManager widgets.
problem installing Oputils
I installed oputils. Now i see the service starting..and then stopping again. No screen appears. Any help available?
Unable to list the servers in Opmanager .My prob is not listed in central server
Hi , We have 2 prob and 1 central server. My one of the prob was down on last month .But my opmanger working fine using the one of the prob. now my another prob also down .prob also working fine and central server (web server ) also working fine. Now the issues was all of my server was not shows in opmanger .
ITIL Change relations
can we have query that gets all changes HW/SW (for yesterday) for all the assets in our SDP and check if there was any opened/closed change request for them in the last 2 days. this will help us get number of changes with CRF and changes without. we really need this so much. the relation between hw changes and crf should be based on assets names.
Switch Interface shows 0% availability even though its up and showing traffic
I've got a Cisco Catalyst 2960 switch where some of the interfaces show as down when they are not. All of the traffic graphs show traffic (and the user is working fine) but the availability graph shows 0%. Other interfaces on this same switch work fine. It seems to be random as to which show available and which have this issue. Running OpManager 8811 on Win2K3 32-bit
Unable to Import Active Directory User and Add New Domain Controller
Hi SDP Support Team, I have problem to add new domain domain controller in Service desk plus, with a valid user name, password and domain details. I am able to telnet that domain and well as able to ping smoothly. When I click on 'save' button , it always gives me error, FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs. My SDP version is 7.6.0 Please provide me help. Thanks in advance With Best Regards Mrityunjai
Netflow analyser
Hi all, what all details like destination port,source port etc we will get from NetFlow Analyzer?Can we configure netflow analzer in cisco 7200 router. Regards, Arun
Rest api for url monitor type returns limited results
I see a total of 50 url monitors configured and managed in our appsmon. But the rest api only returns 32 of them. There does not seem to be an option to set the number of results you want back as part of the request url. http://appsmon:9090/AppManager/xml/ListMonitor?apikey=xyz&type=UrlMonitor Is this a limitation you guys are aware of?
Delete false alarms automatic
Hi support team I have a monitor of MySQL and I want to delete some alarms that the application manager shows me, but there are many alarms and I have to delete it one by one, is there any way to delete it all? or chossing a date range? Thanks for your help Regards, Jairo
Reports
Hi All, Can i propose that you have a link in your reports pages that shows the SQL that is executed to generate the report ? This will make is 100x easier to create custom reports from the back end database.
Unable to connect TMG
Hi Everyone, I have two TMG 2010 servers configured i Array. When i am trying to connect to TMG for import logs and reports from 2010,it shows connection refused :connect in firewall analyzer. Need help. Regrads, g@nesh
Applying multiple Adobat Acrobat patches at once.
Until I build a new workstation image the one I'm deploying right now requires multiple Adobat Acrobat 8 Standard patches be applied. With Desktop Central scanning it only reports the next 1 patch in the chain. Which means scan, patch, reboot, scan, patch, reboot, repeat.... If I manually add all the rest of the Acrobat 8 patches using the add more ooption, will Desktop Central install them all in a row in the correct order without issue in one install? edit: It looks like the answer is no the subsequent
Risk Management module
Have you considered a module for SDP to track and manage IT risk? Risk management is part of ITIL and other frameworks.
Disabling Obsolete Products
Hi Is there anyway of flagging a product that has some purchase history such that it will no longer appear when raising a purchase order? As products change some become obsolete and so therefore I wish to prevent them from accidentaly being ordered. Thanks Gary
ServiceDesk Plus - MSP 7606 released
We are pleased to announce the release of ServiceDesk Plus - MSP build 7606 Enhancement Made MSPSDP-2751: Option to enable SLA calculation on Weekends/Holidays Issue fixed MSPSDP-2467: Auto Suggest does not include technicians in the suggestion list MSPSDP-2584: In the new requester page, note regarding sending login information is incorrect MSPSDP-2595: Error while creating a purchase order with a user who is both a requester and a technician MSPSDP-2607: Unable to create a technician with SDAdmin
Error : Enter valid Email ID, while modifying report.
Dear All, We are getting below error while modifying report. Error : Enter valid Email ID .::[ashX]::.
Script to assist in gathering correct info when raising tickets
Hi, Pretty new to the product, so appologies if this has already been mentioned / requested. I am enquiring to see if there is a feature to allow for when a operator raises a support ticket, to generate a script of questions to ask the user, generated from the Category and sub Categories: eg Computer Name, Asset details, Impacted number of users, Description of problem, etc, etc. I know this is a basic idea, and I'm sure people have done this before, so once again appolgies if this has been
How to convert snmp SysUpTime from milliseconds into human readable format?
How to convert snmp SysUpTime from milliseconds into human readable format?
Temperature display
Hi, I'm fairly new to Op Manager and i've been requested to try to put a display of what our current server room's temperature is into one of our maps. We have three APC probes and ideally, all three would display. Currently, we get notifications when the temperature has gone passed treshold, but it would be nice to be able to tell from first glance what the current temperature(s) current is. Below is the device details: Vendor: American Power Conversion Corp. Category: UPS Type: APC EMS Also,
Time stamp on page
Is there an option, or a file I could modify that would allow me to have a time stamp at the top of the page. The reason being is I have the automatic refresh set to every 10 minutes and the monitoring set to poll every 5 minutes. I would like to be able to tell the last time the machine was polled and the last time the page was refreshed. Thanks, Jenn
how to set a vm to alert afer N polls
Hi, i am alerting cpu and memory usage for my VM's using VM Performance Monitors i want to set to only send alerts after 2 polls can this be done if so how???? As this can not be set in the virtual machine template. Thanks, Stephen
opmanger after the probation period still used ?
Excuse me after the probation period still used ?
Cannot approve PO
We're just getting ServiceDesk + 8.0.0 configured. We've setup our CFO as a Requestor and checked the option of "Purchase Order Approver", however when we create a PO and it is sent for approval, the person receives a message "You cannot approve this PO". Are there settings regarding PO Approval elsewhere? Some posts I read make it seem like a PO Approver needs to be a technician.. this cannot be true?
Associating assets with Contracts- Based on number of days and Quantity
We have a large number of IT & Non IT assets taken together. They are covered under different OEM warranty and separate maintenance Contracts. The Contracts have a clause of coverage of the assets based on the start date from when the asset is covered in a particular contract and the number of days that a particular asset remains covered in that contract. Normally when an asset is taken out from one contract it is covered under a different contract from the next day. The OEM warranty sis covered
Success Story: DeviceExpert helps leading IT service provider for retailers centrally manage network device configurations
The IT department of Bovertis B.V, a leading IT service provider for retail companies in The Netherlands, specializing in airport retail development and IT support, is tasked with managing a large number of network devices, mostly switches and routers from different device vendors. Their customers have retail stores all over the world, which need connectivity with each other and with the Head Quarters. Bovertis caters to different kinds of retailers operating at airports, cities and even makeshift
Scheduled Reports
It would be a great feature to be able to schedule reports to be sent via email. Big plus!
Default incident template
is there anyway to allow another template to be the default template Thanks Frazer
Removing Alarms from OpManager
Hello, I am testing the OpManager and I have setup some dummy alarms. These have now worked but I do not seem to be able to delete these and they are generating more than 400 a day. Can anybody help a newbie to this product? Thanks, Michael
OpManager v8.7 now supports VMware vSphere monitoring
Hi Everyone, We are pleased to announce the general availability of OpManager 8.7. Key features added in this release are: Agent-less discovery and monitoring of VMware infrastructure leveraging VMware APIs Support for ESX4.0, ESX4i , ESX 3.5, ESX 3.5i Out-of-the-box reports and monitors for over 70 deep VMware performance metrics such as CPU Wait/ Ready, Memory Balloon/ Shared/ Swapped/ Overhead, Disk Read Speed/ Write Speed/ Read requests/ Write requests/ Bus Resets and Network Usage parameters
FAILURE : Contract is being used by a module. Hence cannot delete it.
Is there a way to delete expired contracts? I have some records that fail to remove and give that error message, some others simply do not remove with no error message. Can I force a removal of a record somehow? 7.5.0 (7511)
Session recording
Hi, Is RDP / SSH session recording being considered as a new functionality on the Pwd Manager Pro roadmap ? Is there an estimated release timeframe ? Thanks
telnet/ssh (CLI)
Hi, We having a problem in CLI on CISCO 2960 switch, because under change password menu there is no login Detail, the menu is Use this SNMP credential. That why we cannot telnet the device using OpManager. Please my screenshot for more info. We need your advice as soon as possible. Thanks, Joe Reyes Pre-Sales System Engineer AG Datacom.com Phils.,
API button not available?
Hello, I am investigating to see if I can manually add some missing functionality to support center. I see there is an API availble to communicate with support center. So I was checking to see how it works. The manual gives this information to access the API: To access the API configuration wizard in SupportCenter Plus, Click the Admin tab in the header pane to open the configuration wizard page. Click API icon under Organizational Settings block. If you have enabled multi tenancy through Business
Multiple License Keys For Same Product
I am starting to get my company moving toward management of our licenses under Desktop Central. One of the issues we have had is ordering single-license copies of various software. When I attempt to Manage Licenses and add a new license for a product already listed in the License list, it overwrites the existing entry. How do I go about listing multiple keys in one line item? Am I stuck using the Comments field?
Passwords - Bad Policy
I recently attempted to change my password from the simple dictionary password originally given to me, to a real secure password. Only to be told 13 characters max?!? Really? 13 MAX?! This leads me to conclude that the password standards are lax and one or more of the following are likely true: the passwords are being stored in the clear the passwords are not being hashed correctly (salted) It cannot be that you are concerned with storage, or computational overhead. I would argue that if my password
Number of alerts
Hi, if a device is down, i get sms to my mobile (email 2 sms)... but i get 1 sms and that is it. Is there a way to configure OPmanager to send you an alert every 5 minutes untill alarm is cleared? i have thought about setting up the escalation to achieve that but you cannot configure the paramaters in the escalation... and it it a bit confusing... thank you, Levy
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