AD Group changes
Hi, We are looking to monitor if a user is added to an AD Group, Ie such is Domain Admins, so we can be alerted. Will Op Manager do this ?
Need to change OpManager WebServer IP Address
How do I change the ip address that OpManager runs under? Tyson Moore
Digital Signature Issue
Whenever an end user with a digital signature sends an email to our helpdesk the description/message body does not get added to the ticket. This has been a long standing issue that needs corrected asap.
Stopping surveys being sent for some requesters
Is there a way to stop surveys being sent to certain requesters? We have some system accounts that create requests by e-mail and it would be good to stop them getting surveys sent to them. Regards, Andy
Automatic emails
It would be nice to have automatic emails sent to alert Technicians about upcoming due dates, and a choice of either daily or weekly emails as a reminder about tickets that are still open or yet to be resolved. And, more frequent emails based on level of priority. Thanks
after update windows help desk not work !
hello , i have server with windows 2008 r2 after update windows the ManageEngine ServiceDesk not working more i try to start service but it stop , i take full back up and try to restore it to another server still the same problem . wrapper log : STATUS | wrapper | 2011/07/01 19:52:49 | Launching a JVM... INFO | jvm 9 | 2011/07/01 19:52:50 | TRYING TO STOP DB WITH COMMAND:::stopDB.bat ../mysql 33366 root INFO | jvm 9 | 2011/07/01 19:52:50 | This copy is licensed to AdventNet INFO |
reporting on timespent outwith operational hours
i wonder if it's possible to report on timespent of technicians outwith operational hours (in our case Monday-Friday 9am-5.30pm)? I've tried but didn't get anywhere.
Can the URL Monitor do the sound alarm?
I create a sound alarm and apply it to all devices. But there is no sound when the URL is down. Is there any way to let it sound when the url is down? And the url is not a monitor of any server in the opmanager. It is a URL Monitor of URLs Category of Infrastructure.
Image in an Announcement
Hi, Is there a way to insert an image to an Announcement ? The insert image button is not in the Announcement template. Thanks, Jon2011
Attach file in Resolution
I very good options would be if you can attach a file when you type the resolution in the request. Best Regards Daniel
GL Code vs Cost Center?
We're trying to use the Purchase module and I have a question about GL Codes and Cost Centers. What is the purpose of each one? Is one used for identifying departments/sites and one for identifying assets or non-assets? Thanks!
Custom Monitor - Threshold and Rearm Value
Hello, I want to setup a custom SNMP Monitor. The OID counts the hosts in my network that have not virus scanner enabled. For that the Threshold Alert Value should be >0. But I can't save without entering a Rearm Value. If I enter 0 or values below 0 I get an error as well. How can I setup this custom Monitor. Thanks in Advance Marco
My WinPcap installation removed
The EventLog Analyser setup removed my WinPcap 4.1.2 installation!!! This made me mistrust this piece of software right from the start. Prior to install, my list of devices looked like this: G:\Programfiler\ManageEngine\EventLog>windump -Dv 1: \\.\airpcap00 Descr: No network address MAC-addr: 00:12:0E:11:C8:E4, MTU <failed>, link-type 802.11 Radio, UP?, 54Mb/s (AirPcap) Channel: 7, Encryption: OFF, name AirPcap Classic, USB bus, RX only, No ext-ant media: 802.11/b/g, band: 2GHz
Copy Wake on LAN Settings
Hi Guys, Is there a way wherein I can transfer settings and configurations made on desktop central specifically on wake on lan feature. I already made a long list of ip and mac address and I want to share it with my co-system administrator. Is it possible? Thanks
Subcategory and Items are not sorted
Hi guys, We have this issue where the subcategory and items are not sorted in the Incident Template. In the Admin page everything is ok but in the Incident Template itself we have the unsorted issue. Has anyone encountered this as well ? How was it fixed. Thanks, Jon
How to delete multipe support reps
Hi, I accidently imported nearly 200 users from AD, while I only needed about 20 of them... I am now deleting them one by one by clicking on the delete button, and selecting "Yes" every time confirmation is asked. Is there a faster way to delete many users? There are tick-boxes which allow me to select a large number of users, but there aren't any action buttons (except to Enable AD Login) Thanks (I'm using the 30-day trial btw)
Override due by date created by SLA
When incident forms are created, the requesters have an option to complete a timeline / deadline field for when they require the resolution to be complete. I'd like this field to be displayed as the 'due by' date as opposed to the system generated SLA one. I've been told that the resolution SLA / due by field cannot be edited and I wondered: - a) if any other users are affected by this b) if they are, whether or not they have found a solution A possible way around this would be
Report query does not work in MSSQL
The query provided to show time spent in http://forums.manageengine.com/topic/query-to-get-the-timespent-on-the-requests-which-are-open#49000005169121 I can't get it working in MSSQL - longtodate is not a supported function. Can you please provide a working version of this query? Many thanks, Dean
SD+ V8.0 Recent items
Can you please rechange the behaviour of "Recent items" default opened in stead of default closed? Best regards, MF
Assign Preventative Maintenance Tasks to a Group?
Hello. Can Preventative Maintenance Tasks be assigned to a group? Thanks.
random issue using firefox 5
When using firefox 5, the text into the field "description" (in service catalog part) is randomly displayed (with an admin login or requester login). The most "fun" is when login a service request, by pressing several time "F5" on the form, you can see the text appear and disapear. This issue only happen with Firefox, we do not have the issue with Internet explorer 9. Thanks in advance... Mathieu
Telnet,SSH and http access
Hi, Our client having a problem in OpManager, they wanted to used telnet,ssh and http to acces the device but the said tools doesn't work even OpManager server have a privileged to access the device. Do you have any idea or workaround regarding this problem? Please advice, Thanks, Joe M. Reyes Senior Pre-Sales System Engineer AG Datacom Phils., Inc
Managing rectifiers
I would like to know if OpManager can manage Argus rectifiers? Thanks.
File Audit - Reports per Server per Share
I am evaluating the product, in my evaluation I am monitoring a server with multiple shares on it and would like to see a report of activity per share. Is this something I can create or is it a report that you guys are working to include? Thanks!
local authentication not possible
We have enalbed AD authentication and also accidently have disabled the option that allows users to login local. We want to login with the local administrator user, but the option local authentication is not present. With the user administror we have no options to select for the domain. In AD anuser administrator is also present, perhaps that is part of the problem. Is there any way to enable login for the administrator user with local authentication ?
How difficult can it be to get a working SSL in place for SDP?
I am so frustrated! I just got off another call with Manage Engine support, this coming on the heels of having a Manage Engine person actually onsite. The problem? We can't seem to get a working SSL certificate enabled for Service Desk Plus. I've got a team of guys who can install certs all day long and have not had a lick of trouble doing so. Yet when it comes to installing a Verisign cert for SDP...and following the knowledge base instructions to the letter we're still sitting here with no working
Request History report
I am trying to run a report to get a complete history of the last years jobs, so can see when jobs were on hold, pending third party etc with timestamps. I have found the query below which looks like it might do the trick but get a java.sql.SQLException: Incorrect syntax near the keyword 'TRUNCATE'. select wo.WORKORDERID 'Request ID', (select CASE WHEN wohd.COLUMNNAME = 'OWNERID' THEN 'Technician' ELSE 'GROUP' END ) 'Changes in',DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000) ,'%d-%m-%Y %k:%i')
Last 7 days Report missing days of data points
If I run a report for the last 7 days on any of my reportable data, I am missing everything from 6/24 at about 10:30 PM through 6/27 at about 6:15 AM. If I run the report for a custom range that includes those days, the data is present. It appears to be happening when the data points change from 'Recorded' to 'Hourly' intervals. For example, on one server I have 15 minute recording intervals for Memory Utilization. If the report shows 15 minute data points, it shows from 6/24 to 6/27 (like a
prohibited software and excluded list
Hi, I configured some prohibited softwares (BlackBerry Desktop Software in different versions) with the auto-unintall policy enabled and exclusion of the computers wich can use thr BlackBerry Desktop useing a Custom Group I created. But the software is uninstalled also from computers in the exclusion list. Why? Giuseppe Frazzini
Mass deletion of User's folders and files in the home directories
Is it possible to delete in mass the content of Users' home directories? I'd like to delete all of their folders & files contained in the home directories in AD.
How to configure support rep to tickets recieved by email
When SC recieve emails from a client it doesnt assign the ticket to anyone. Where is the option to assign automatically a support rep ou group when a new ticket is recieved by email? regards, Pedro Cabral
Embed Virtual Devices widget
Hello, Running 8810, is it possible to embed the Virtual Device widgets? E.g., Virtual Devices, Top Hosts, Top CPU Consumers, there is no option to embed. We need to show over/under utilized ESX hosts. Thanks.
Purchase Order approval
We are wanting to use the PO component of SDP, however, I think it's just too complex for our needs. Essentially, we have 5 technicians. We'd like to allow the technicians to be able to approve their own POs. But, when they submit their own POs, they have to manually go back and "submit approval." Then they have to go to their Home page, then click Tasks next to the PO, then approve it. Is there a more simplified way to do this? Can we create automatic approvals? We're not very big--just five IT
Notify a User Group when a service request is submitted?
When HR hires a new employee, we would like them to enter in a service request "Request to Start the Process Associated to a New Hire". Is it possible that a User Group be included in the notification that HR has made a new hire? We have a group of users, not just technicians, who need to be notified when HR make a new hire. Right now, it seems that I can only notify technicians when a service request is entered and that may be the way the program is designed. Thank you in advance.
Formating - Solutions
Had a quick browse and search for "Formatting" within these forums and seems to be that nothing is supported as of yet? Is anyone else out there frustrated when creating a new Solution, formatting paragraphs, spaces, text size, font type, it all looks as you wish, hit save and approve and the displayed reult is completely different!?!? i have started creating in MS Word and then copy/past into the solution, which seems to work slightly better, but still not as expected. Any other solutions
Virtual Host Error using WebSphere App Server Monitor
Hi, I am seeing the following message every 5 minutes (my polling interval) in the WebSphere SystemOut.log when the monitor polls. It's complaining about a virtual host for "/" has not been defined. This should definitely be an option to turn off. If it is, I can't find it. I shouldn't have to deploy a dummy application just so the monitor has something to hit against. My application manager build is 8501 and its running on a Windows Server. I have the perfservlet deployed correctly with the PMI
We want to manage a disk I/O.
Dear all, We want to manage a disk I/O. Possible? if yes, how to? example: Start -> Setup -> Control Plan -> Administrator tools -> Performance -> under console root -> system monitor In the counter, we want to manage Avg.Disk Queue Length and so on. We attached snapshot. Thank you in advance for help me. Ko Young Suk
Windows 2008 server on Hyper V machine
My OPmanager cannot monitoring windows 2008 server on Hyper V machine... Thank's Anto
Managing multiple contracts for software
Hello I encounter the following problem with the license management in Desktop Central: I have several servers on which Oracle is installed. DC detects multiple installations on the same product. My problem is that I have not one Oracle contract but different contracts (1 per server). How do (if possible) to manage these contracts because it seems that we can't combine several licenses in the same software (although there are several facilities). Best regards
Manage licenses - Multiple license files?
We are beginning to use Desktop Central's Manage Licenses function to track our software within the corporation. I like the fact that I can attach a licensing file to the software, and I have been using this field to add an electronic version of the licensing certificate that we have been issued. The problem is that we have purchased multiple licenses for the same software at different times and have been issued multiple hard copy certificates. Is there a way that I can add multiple license files
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