ELA/SQL
Can SQL server 2008r2 be used for a backend with a new build of ELA professional 7.0.1? Thank you
API getAccount from Email Address
Hi, I'm using your REST API with PHP and getting an 4003 Failure [Specified request URI incorrect. Parameters missing] http://server:8085/api/json/getAccount?apikey=[APIKEY]&email=info%40domain.com I've also tried not urlencoding the email address with the same error. Can you let me know what required fields are missing. I'd also like to know a method of collecting all Accounts, Requests and Solutions from the API
Cisco 1841 interfaces
Hi, I just want to ask if Cisco 1841 is supported of Netflow Analyzer. And also i just want to know if how many interfaces Cisco 1841 have. Please advice, Joe Reyes Pre-Sales System Engineer AG Datacom Phils., Inc
Manage Engine not starting after installing Antivirus
For secure server from viruses i intsalled Mcafee 8.7 Antivirus. But it make problem With Manage Engine as it fail to start. when i try to start the manage engine server it loads upto half and then just shutdown abruptly without any error. I also try to make exceptions in antivirus but it does't work out. after uninstalling antivrus it works fine. Could someone help me ?
Mapping AD fields in Desktop Central
Is there a way to map AD fields (perhaps using LDAP?) to Desktop Central so they appear in Custom Reports? I'd like to be able to run reports that include data from Active Directory (beyond the computer name). Is this possible? Thank you. Ellen Jones
Automate Patch Deployment
Does the configuration shown in the attached screen shot also include a scan prior to the download and deploy, or is it first necessary to do a separate scan prior to download and deply?
File deployment
Hi, Is it possible to deploy files with Desktop Central. I have an application that I need to update one of its configuration files and I just need to copy this file into its directory. Is this possible in Desktop Central. Thanks. Geoff.
Column width
How do I expand the width of the columns. For example in the software repository list and in the software inventory lists, I have software names that extend well past the width of the column. Unfortunately, many of these software titles start with the same name and end with a different name, but in the list they all look the same. Very frustrating.
2 question / difference between "service catagory / request" and "requests / new incident"
Question 1 So i was looking into the possibility of linking a request to a PO, but this does not seem to be possible, am i right? Question 2 During this search i installed the trial of the enterprise edition. I found out that there is been made a difference between Service categories and incidents/requests. But i don't get why i should be using the request anymore? I mean with Service categories, the end-user hardly has to fill in a thing. He can't change category/subcategory which keeps the room
DC Agent Installations using IP Range
When we first installed the agent via the server, we selected a domain or IP range for the push. Now, we want to use that method again to install the agent on PC's in the domain, or same IP range, that do not have the DC agent installed. My question is .... if we push to a domain or IP range, what will happen to the PC's that already have the agent? Will it ignore those machines, or install over the existing agent? Any insights are appreciated. Thanks.
3com router netstream
Hi, Im trying to export data flow from a 6080 3com router , Im running netflow analyzer from my pc. [RTR6080-XI-I-01]dis ip netstream export Version 5 export information Stream destination IP(UDP) : 10.1.101.24(9996) Stream source interface : Serial1/0/0.102 Exported stream number : 18042 Exported UDP datagram number(failed number): 4283(0) and nothing is happening "Ningún dispositivo está exportando actualmente paquetes NetFlow / sFlow
Only one JMX Applications Monitor can be created
I try to create 2 JMX Applications Monitors for 2 Java processes running on a Linux server. Both Java processes are registered with the JNDI server on the Linux server (port 1099) with 2 different JNDI names. After I have succesfully created the JMX Applications Monitor for the first Java process I tried the create the second one. Creation seems successfull, no errors are reported. However there is still only one JMX Application Manager so it seems somehow the first JMX Applications Monitor has been
Monitor single tasks on the AS400/iSeries
We are trying to use Application Manager for AS400/iSeries system and application monitoring. We currently have a problem which prevents us from using Application Manager for AS400/iSeries: Is it possible to monitor single tasks on the AS400/iSeries? We want to know when certain tasks appear and disappear from the system and when these tasks have problems (MSGW) On AIX we can monitor single processes. Is there a white paper or case study available which describes the use of Application Manager for
Downtime Scheduler - Monitor vs Monitor Group
Hi, What is the difference with setting the downtime scheduler against a Monitor as opposed to the Monitor Group ? In the 30 day availability graph for a particular monitor group, the downtime schedule period is not showing (purple colour). However in the individual monitors under the Monitor Group, the downtime schedule period is being displayed. Please advise how do I show the downtime scheduled period in the Monitor Group view. Thanks, Jason
number of logoffs or log ons incorrect in report
Hi, I am using event log analyzer 6020 . When I generate a report for log offs or log ons. It says in the report window showing 1 to 10 of 608xxx when there are really only 200 for example. So when I generate a PDF report for our SOX records. Is this fixed in version 7? thanks
receiving errors
Morning - just downloaded your product - very interested in purchasing but I have a problem. I have pulled the info from the .err file - a snapshot is below... it says the database is corupt, but I found the stop mysql bat file and tried that and restarted - no such luck - uninstalled and reinstalled again...thoughts? 051025 17:10:07 InnoDB: Log file .\ib_logfile1 did not exist: new to be created InnoDB: Setting log file .\ib_logfile1 size to 5 MB InnoDB: Database physically writes the file full:
Add Ons
Hi, Where the updates about actual oddons and future addons coud be found ?
DATETOLONG Function
Having the same problem as many with SD-26242. Can someone help me create a workaround query? The one that is having the problem is: SELECT arcwo.WORKORDERID "Request ID",arcwo.CREATEDTIME "Created Time",arcwo.TITLE "Subject",arcwo.COMPLETEDTIME "Completed Time" FROM Arc_WorkOrder arcwo WHERE ((arcwo.TITLE LIKE '%dpm%') AND (((arcwo.CREATEDTIME >= datetolong('2011-01-01') AND ((arcwo.CREATEDTIME != 0) AND (arcwo.CREATEDTIME IS NOT NULL))) AND ((arcwo.CREATEDTIME <= 1311656399000) AND (((arcwo.CREATEDTIME
Url monitors gives false positives
We have an OpManager with a server that has 16 URL monitors configured (bound to a specific server). We recieve a lot of false positives with the message "Host unavailable" although I have verified using debug-logging on the DNS-server that the actual lookup is successful. When looking in the log (opmanager_serverOut1.txt), I see a lot of these lines: 19:23:52:256 ServerOut: http://www.host1.com Host Unavailable Connection refused 19:23:52:256 ServerOut: http://www.host1.com Response for url http://www.host1.com
Changing snmp precision
We recently purchased some Inrow cooling solutions from APC. Since there was no device template in OpManager i created a new one after downloading the MIBs from APC. When I setup some bulk monitors i noticed that the values output as a 1/10 of a kW or 1/10 deg Cel. This makes the monitor confusing, is there any way to do simple maths on the returned value such as snmp value / 10 to get the actual kW ? thanks Chris
Rest API Get Category name for a monitor
Hi, We have a need to categorize the results served by the ListMonitor and other api calls based on their main and sub categories. Is there a way to do this? Is category information part of any of the attributes of the xml response? I cant seem to find it in the REST api docs. Any help is appreciated. Thank You Venkatesh.
Contact Additions
Hey there, I'm running ManageEngine SupportCenter Plus v7.7.0 and am trying to add a contact info field (under 'additional fields' tab) with a site ID, and would like this site ID to auto fill along with the rest of a person's contact details when I create a new 'Request'. Is there any way to add to the default fields like Name, E-Mail, and Twitter ID (would happily replace the twitter field if possible). So just to reiterate. I have a contact, with a name an email etc. I want to add a field for
More info on Bulk-Creation-Report
When using the Bulk-Creation option. The end report shows just 4 columns: Username, Logon Name, Password and Status. Is there a way to get more information onto this? for example mailaddress and/or expiring date.
Export SSL certificate
Good morning, What is the way to export the certificate in adselfservice server and then to import into an ISA2006 server? Thank you very much.
How do you change the enrollment tab to read to enrolment?
Hello Support, How do you change the enrollment tab to read to enrolment in the ApplicationResources_en_US.properties file? Regards Nick
PROBLEM IN DATA display
i am using netflow analyser.....it was working fine from last 20 days but from day before yesterday....it is havng some problem...>>> when i open all devices it shows all the data correctly at the begning but when i open a particular interface in a device .....then when i open its application page .....all the data show me under unaccounted.....what is the problem ...i cannot understand .....plz help me
Backup and restore process of OPmanager 8
Hi everyone, I am using OPmanager 8 and i want to take all devices, business maps,notification profiles with alerts rules backup and then restore them on fresh OP manager machine. Kindly help me in this regard. Thanks, Arshad
OP Manager Suddenly not showing Router/Switches interfaces
Hey everyone, I am using OP manager 8 and suddenly it stop to showing routers/switches interfaces.When i rediscovered device interfaces then it showing interfaces but after that it again stop to showing interfaces. Kindly help me in this regard Thanks
Additional fields for software licenses
I´m looking for the ability to create additional fields for software licenses. Is there a similar function like in the other assets? Peter
Duplicate credentials dialogue box since installing gina
Hi all Since installing the ADSelfService gina onto windows 7 PC's, i've noticed that when i run rdp (mstsc) to a server 2008 machine, i get duplicate credential requests. (see below for duplicate information). Any idea how to get rid of this issue ? Cheers Mark
Does displaying multiple real time traffic widget on the dashboard 24x7 creates network congestion?
I'm thinking to create a dashboard with multiple real time traffic widget to monitor some of our servers and have the dashboard display on 24x7. Does that create network congestion or slow the devices that I'm monitoring?
Unable to start th DB
I try to upgrade ManageEngine ServiceDesk, but it fails... info: (Unable to start the DB. Possibly server is running if so please shutdown the server (or) Previous upgrade is failed and the message for the same will be displayed in the command prompt) 1. server is not runint, it never have been started - fails 2. I didn't upgrade this soft before any ideas?
Preventative maintenance on several assets
Is it possible to to setup preventative maintenance for several assets within a single task? The example I have is that we need to update groups of laptops at once, and would rather there be a single ticket for each group than an individual ticket for each laptop. Cheers,
Service Deskplus Dates
Can anyone explain how dates are stored in service desk plus. I wish to write a native MS SQL query that interprets dates which are stored as data type BIGINT in MS SQL Server. I read somewhere that it is the number of milliseconds since 1 Jan 1970 but MSSQL server DATEDIFF function cannot handle a BIGINT value so I assume some other method is used to convert from the BIGINT value to a valid date. Cheers Jeff
Adding Companies
Hi, Is there a way to add companies to SDP ? Without having to import the complete requester details from a CSV file or from AD. Thanks, Jon
survey doesnt have answers to select instead of satisfaction levels?
I noticed the survey doesnt have the ability to put custo answers into the survey but instead as satisfaction levels. Is their a work around for this that would allow me to only show the satisfaction level during certain questions or just display answers during certain questions?
Autofill the Requester Field in Requests / Incidents
Hello all, is it perhaps possible to fill the Requester field by default with the name of the Request creator? Cause I don't wanna use it for customers to create requests, just for the technicans and it would be nice if this field would be fileld automaticly. So my technicans would not have to dill this field all the time. Ot is it possible to disable it? Cause It isn't removeable in the templates. Kind regads Thomas
Rapid SSL Certificate
Does anyone know the commands for a Rapid SSL certificate for AD Self Service Plus? Thanks
Top 10 Report
I need a report that shows the top 10 service requests grouped by category, sub_category for the past month. Has anyone got a similar report I could look at. I have developed a script in MSSQL Management Studio but unsure how to filter dates which are stored as integers. When I run the same query in SDP it does not format correctly. Running SDP 8013. This is my sql script which as I said works OK except it does not filter on dates as not sure how to interpret them. SELECT top 10 ISNULL(cd.CATEGORYNAME,'Unassigned')
Only allow new incidents via web portal but allow email responses
Hi, I'd like to know if it's possible to configure SC+ in such a way that any new calls must be raised through the Client Web Portal, but any subsequent responses can be received via email. What I'm trying to achieve is a way in which I can enforce users to populate certain key fields when they raise an incident (which I don't believe can be enforced via email) but would not want to enforce all future updates to be sent via the Web Portal as all of our clients are used to the convenience
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