Notification profile for multiple, but not single failures?
Is there potentially a way to configure a "run program" notification profile to cover three devices, only triggering if all three are unreachable and not triggering if only one or two are down? My aim is to monitor a server's connection to the internet (the server on which OpManager is installed and which is managed remotely) by monitoring three outside IP addresses, classing it as internet failure when all three are unreachable and not just when one of the outside devices are unreachable... Any
problems with calculating the total costs ?
Hello We are running SD+ 8.0.0 Build 8013 I am facing a strange problem regarding total costs calculation In the costs tab, I have the detailed costs: The resource info tab shows following total costs: Is this a bug? Regards, Marc
Can't use new version of netflow!
There Cisco 2901 in our office. Netflow build version 8100 was working ok. Then i reinstalled it to new, 9100 - and it just say that there is no flow export to him...What could this be? I already reviewed all configurations (firewall, router cfg) - and still cant understad why it doesnt works.
Customizing ticket id
Is it possible to costumize the ticket id? Right now it's ##1##, but can it be changed? EC
OpManager 8 can't email distribution list?
Hi all, I have OpManager 8 configured to email me when a device I'm monitoring stops responding, and that works perfectly. When I go to the notification profile and tell it to send a test email, the email arrives immediately. I just had our Exchange admin create a distribution list or distribution group so that I can email more than one person when a node goes down, and when I try to email that group from OpManager, the email does not go through, even though it announces that the email was sent
Request Creation Time Incorrect
When I create a new request, I notice that the request creation time displayed in the application is different from the time I created the ticket. How do I resolve this?
Failed to start the server.
Hello all, I have fresh installation of Firewall Analyzer, on Oracle Enterprise Linux 6 update 1. The installation was successful, but when I try to run the firewall analyzer with command "./run.sh" there is an error that said : This evaluation copy is valid for 29 days Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details And when I try to run as a service, the error goes like : Starting the service - firewallanalyzer /etc/init.d/firewallanalyzer: /root/ManageEngine/Firewall/bin/wrapper:
Folder Monitoring on Localhost Not Working
I am starting off of a clean database on version 8723. I add in the "localhost" (Windows XP Type) as one of the devices and try to associate a folder monitor to it. However, no matter how I set up the folder monitor I do not get any information or alarms. Then after playing with it for a while, I start getting an error saying that I need to configure the credentials for the device, but since it is the localhost I cannot. If I delete and re-add the localhost this message goes away, but I am still
SLA planned downtime
Hi, We're trying to use the SLA report but having some issues because the SLA includes Planned Downtime as actual downtime. For example if we schedule planned downtime for 2 hours maintenance, our SLA would not count this as downtime as we would schedule this with the business. The SLA Report in Applications Manager would show that we've breeched our SLA even though this was planned maintenance. Also, can we make the SLA apply to only certain business hours? Thanks, James
Error during Restore
During a restore of a SupportCenter backup I get this error: "Exception in thread "Thread-3" java.lang.OutOfMemoryError: Java heap space" I have tried to increase the amount of memory available to the JVM to 1536 but I still get the same error. The backup.data file is around 530mb, and when the extraction takes place the files are about 3.4gb. When I start up the SCP app, I am able to login and create new tickets, but am unable to edit or amend any of the old data, which leads me to believe
Cisco ASA interface graph not showing
I have configured to monitor Cisco ASA firewall with SNMP polling. I can see the cpu, active connection and availability but I cannot see the interface graph. it is currently blank. what do i need to configure to see the interface traffic in Opmanager. SNMP RO string is tested okay.
Editing Permissions
I'm having a slight problem regarding editing permissions. Is it possible to only give permission to take/give (or both) requests? The problem is that the edit permission is too much "editable" ;) EC
generate a contract report
I'd like to generate a report quarterly that shows a list of contracts that will expire for the upcoming quarter. I would like to have the informations about the Customername, Contractname, expire date.
Import Category List from CSV, XLS
Is it possible? I've got quite a list of Category/SubCategory/Items, and it would be a much simpler task if I could import the List from a csv.
Dashboard: Security Setup for Roles other than Admins
I would like to have the ability to give my technicians the ability to view the dashboard. Currently I have to have all of my technicians assigned as an administrator so that they can see it. The dashboard is a powerful tool that allows the technicians to see how they rank with everyone else. When they see that one of their colleagues is falling behind they ask them to send them some reqs to help them get caught up. It also helps them to compete to not have the most open requests and to
Migration from MySQL to MSSQL
I've tried to migrate my ServiceDesk+ from MySQL to MSSQL. I've backuped the database, changed the database type and then tried to restore the database from the backup. The restore didn't work because of duplicate entries (see attachment). What went wrong? Chris
Technician contact details in Request
Hi, Is there any way to show the technician contact details in the request, we have the requester info but our organization requires technician details as well. please suggest if you have any solution.
How to add "login ID" on Contacts?
Hi, Sorry if the question seems basic, as i am new on using this SupportCenter Plus. Cant seem to find the way on how to add "login ID" for my newly added contacts. Only details required for me to input are: --Name --Email --Alternate email --phone --mobile --twitter screen name --job title --account/sub account --Primary contact (uncheck or check) --description using Version: 7.8.0 Build #: 7804 Appreciate the soonest help. Version : 7.8.0 Build Number : 7804
Text format
Hi. Can I to change the text format in the messages I send from ServiceDesk? My user complain about the text. It looks like a "notepad" and it's difficult to read (no formatted and without spaces). The messages we get into the system are "HTML" formatted but when replying, it turns into simple text. Any ideas?
OpManager failed to start
Dear all, we had an unexpected issue yesterday and OpManager fail to start since this. I would like to attach to this post wrapper.log and startout.log but no way to attach documents (tried with ggle, dsktp, zoho ??). Is there an other way to send u our logs ? Thank you i advance for your support, Christophe Boudeau IT services GEA Group Extract fom wrapper.log : INFO | jvm 1 | 2011/07/26 18:26:40 | at java.lang.Thread.run(Unknown Source) STATUS | wrapper | 2011/07/26 18:26:43 | <--
Particular Alarm Suppressions
Is there any procedure in OpManager to suppress particular alarm rather suppressing all alarms?
Changing sorting order in a report
Hi Guys, I am trying to edit a report we have for displaying the last update time of any request and by which technician: SELECT wo.WORKORDERID 'Request ID',max(wo.TITLE) 'Subject',longtodate(max(wo.CREATEDTIME)) 'Created Time',longtodate(max(woh.operationtime)) 'Last Updated Time',au2.FIRST_NAME 'Last Updated By' FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID left join workorderhistory woh on wo.workorderid=woh.workorderid left join workorderhistorydiff wohd
A bugs of getting interface traffic
The interface traffic is 0. This bug occurred everyday.
https access to NetFlowAnalyzer
Hello I've NetFlowAnalyzer on Windows XP and would like to turn on https access. I've read several posts before this. I've changed server.xml file (ManageEngine\NetFlow\server\default\deploy\jbossweb-tomcat50.sar) Unfortunately I can not find AMServer.properties file Need your support. Thanks a lot
Report for MSSQL SSMS
Can I please have a version of the query here for SSMS: http://forums.manageengine.com/topic/no-of-days-without-update-report Many thanks, Dean
Erro: Request does not fall under your permitted scope. So you are not authorized to update the same
We are seeing this error when trying to close/edit old tickets that were imported into SD+ from a previous helpdesk. The import procedure was done with ManageEnigine's help. I've already confirmed that the technician in question already has access to all groups and sites in the system; so this is not the issue. Help??
On Call suggestion needed
Right now we have a business rule that assigns most tickets to our Tier 1 Help Desk. They in turn respond or escalate tickets to Tier 2 if needed. On weekends we have someone from Tier 2 "on call" where users can call a special number that gets routed to the On Call tech's cell phone. The problem we have is that if a end user puts in a ticket instead of calling the special number, that ticket gets assigned to Tier 1 and the notification email gets sent to Tier 1 so the Tier 2 tech on call never
Query in MSSQL
Would it be possible to have a version of this query for MSSQL? Total Worklogs added by technician in requests, problems and changes during the last 7 days: https://forums.manageengine.com/#Topic/49000004996423
Java Runtime: Allow other users to get permissions to Garbage Collection,Threads,Configuration and Action tabs in JRE monitor.
I would like the ability allow other users to get permissions to Garbage Collection,Threads,Configuration and Action tabs in JRE monitor.
Web Service: Ability to extend the as-polled data retention to 60 days
Would like to be able to extend the as-polled data so I can do a historical trend of up to 60 days.
Java runtime monitor: I can see Heap Memory %, but can’t see a historical trend or as-polled data of this metric. I can trend on the MB value, but not the % value.
Java runtime monitor: I would like the ability to see a historical trend or as-polled data of Heap Memory %. I can trend on the MB value, but not the % value.
SLA layout changes
Hello, Is there a way for us to change the layout of the server SLA report? Currently it runs onto 2 pages Can we remove/resize some columns - currently some server names are forced onto 2 lines because there's not enough space Can we hide servers not covered by our SLA? (dev servers are not covered but still show up in the report) Can we hide the pie chart section at the top of the report? We're having an issue sorting by the SLA Name column - when we click on it not all items seem to be sorted
SLA for network devices
Hi there, We're using the server SLA to report on all of our servers. We plan to add all of our network switches as ping monitors to verify their availability. These devices are also covered by our SLA but I can't find a way to generate an SLA report to show uptime of each of these devices in the same way as the server SLA. Is this possible? Cheers, Strak
SLA Schedule report
Hello there, Is it possible for me to schedule an SLA report in appman so it's automatically created for us every week? Cheers, James
Ping availability reports server down but it's actually available
Hello, One of our Windows monitors is reporting: System is Down. Ping test failed. The server is pingable, and I can RDP to it, but it is still reported as down. Plese help!
Account and their Primary Contacts
Hello, I would like to know if it is possible to generate a Report with all my Account and their Primary Contacts. Thanks in Advance Youssef
Netflow analyzer
Hi all, i would like to try and next buy Netflow analyzer. I need to manage netflow, ipfix, sflow and jflow protocols. I've read the documentation and i always find that Netflow analyzer gets Netflow ans Sflow packets. So i think that the software has not the probe to get all Jflow and Ipfix protocols. Or if it's not as i have understood can anyone explain me how does it works? Thanks in advance Marco
How to organize contracts?
Hi, is there a way to organize contracts in groups and then assign some techs to that groups? J
cc field in replies are populated when they shouldnt be.
I am having the same issue as another poster: Users can create requests via mail, works fine. they send to it-servicedesk@. Problem: When technician wants to reply in servicedesk the cc-field says it-servicedesk@.. How do i prevent this to happen..?? Kinda big problem because.. mailfilter catches mail ad sends back to servicedesk witch creates a new request.. All the information in the mail settings are in lower case. I am using version 7.8.0 Build 7800
Wildcard search
The wildcard search does not seem to work when the wildcard is in first position. For example: Searching for contact "John Doe" Jo* => result is ok *Doe => no results Can this be fixed so that wildcards can be used in the first position? Thanks!
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