I am having the same issue as another poster:

 

Users can create requests via mail, works fine. they send to it-servicedesk@.

 

Problem:

When technician wants to reply in servicedesk the cc-field says it-servicedesk@..

 

How do i prevent this to happen..??

 

Kinda big problem because.. mailfilter catches mail ad sends back to servicedesk witch creates a new request..

All the information in the mail settings are in lower case.

I am using version 7.8.0

Build 7800