I would like to have the ability to give my technicians the ability to view the dashboard.    Currently I have to have all of my technicians assigned as an administrator so that they can see it.

The dashboard is a powerful tool that allows the technicians to see how they rank with everyone else.   When they see that one of their colleagues is falling behind they ask them to send them some reqs to help them get caught up.   It also helps them to compete to not have the most open requests and to quickly jump into someone’s assigned requests when they are not available for extended periods of time.

I don’t like to have the system open for all technicians but this section is so valuable in helping keep the SLA violations down that it is a risk I have to take.  By allowing me to set certain roles to see it then I can lock my system back down.

Thanks,

Patrick