Hi,

We're trying to use the SLA report but having some issues because the SLA includes Planned Downtime as actual downtime.

 

For example if we schedule planned downtime for 2 hours maintenance, our SLA would not count this as downtime as we would schedule this with the business. The SLA Report in Applications Manager would show that we've breeched our SLA even though this was planned maintenance. Also, can we make the SLA apply to only certain business hours?

 

Thanks,

James