Netflow - Admin menu wont drop down
Hello, The admin menu in Netflow V9 wont drop down. this occurs in IE7,8 & 9 and Safari. Is added to local intranet zone and Enabled or Prompt selected for all options for this zone. Netflow server was restarted with no change. With script errors turned on getting - Line: 262 Error: Unable to set value of the property 'innerHTML': object is null or undefined Any ideas? Thanks, Rob
OpManager Reporting Interval - can it be adjusted?
Thx for your reading first. the report function of OpManager is an awesome feature. it saves time in my business and help us to make a suitable report for analyzing our databases but we want to know the detail of database more, such as 5mins interval or no longer than that is there a way that I can config the report features to shorten the interval for reports that are longer than 24 hours? When we do a weekly or monthly report all that comes back is a single daily interval. Regards, Nathan
I need a report on all devices monitored in OpsManage.
I need to provide a document with all devices in OpManage and what is being monitored. For example, for each device I need server name, IP, what services are set to be monitored, what ports are being monitored, and what thresholds are set. Is there any quick way to do this? Brad
Migrating to a new MSSQL server
Hi, I am planing on migrating our database from one server(mssql 2005) to another(mssql 2008r2) How would i go about doing that? Best regards, Valdi Hafdal
Windows Logs
Hi I'm looking to monitor a remote server on the end of a VPN connection, the connection may or may not be available 24 hrs. In the event that the connection drops, from what I can see, the event log collection will stop, and when the connection comes back up, it will start collection data from the time the connection came back. As far as I can see, Analyzer reads the events in real time, as they go into the remote log, and tucks them away in it's local store How do I make it collect the missing
Escalation
Hi, I need to escalate service requests based on service itself AND based on SLA. What I mean is (eg.): “Access request” for application is inserted on SDP (SLA High); Service Desk doesn’t resolve this issue; 15 minutes before SLA be broken the 2º line group responsible for this application receives the request; If 15 after SLA be broken and if the 2º line group doesn’t resolve the issue a 3º line group receive the request; 30 minutes After SLA be broken sub-director of this area receive the request;
wrong link for approval, after changing the service desk website
Hi, Our company has chaged the website of the SDP. Now when you send a request for approval, the link visible for the approver is starting with the old SDP address, is there any way to amend it to the current address? Mario
Hyperlink in Survey mail
Hello!! I would suggest that the email sent to the survey had a hyperlink in $surveylink. It is very difficult to get users to answer the research, even if they have to copy and paste link in browser. Thanks
SDP 8.0 : Search/Group by Custom Field
Hello I've added several custom fields (e.g. Room, cabinet, etc.) for my assets by importing such details from a CSV and I see that my assets are tagged with those custom fields (under "Additional Info"). However, I've observed that I cannot do the following: (1) Search for assets by Custom Field (2) Create dynamic groups of assets based on Custom Fields Are the above not possible? If not, can these features be provided? Regards Gavin
SDP scan of Brocade Switches and ESXi hosts
Hello I'm having problems in scanning Brocade Switches and ESXi servers using SDP 8. SNMP agents are enabled correctly and I can successfully query the SNMP agents on the switches and ESXi servers using an SNMP Tester tool on the SDP server. However, a scan using SDP fails. Does SDP have issues with scanning Broacade switches and ESXi servers? Regards Gavin NOTE: I can scan an ESX host, but not an ESXi host. ESXi hosts don't have an OS (service console), but do have SNMP agents.
Accounts Managers ARE Support Reps - Change the system - ITS FLAWED!
On the Account Managers page, the Help Card says: "The account managers are support reps who are in close association to the customers." So either permit already existing Support Reps to be selected in the Accounts "Account Manager" drop down, OR permit existing Support Rep email addresses and logins to be added as Account Managers. THIS DOES'T WORK in the current setup and I believe it is your intention to force customers to buy more Support Rep logins to permit the required functionality. Your
Not able to recieve requests through email
Hi, We have had ManageEngine for a couple of months and it has been working fine. For a some staff we have to use Email requests because they cannot access the Helpdesk. This has been working with no problem but the last few days, we ahve not been able to recieve any requests through Email. I have reset the password for the account used to pick up email, reset the ManageEngine server, stopped and started fetching etc. but nothing is coming through. I have checked the account and the emails
column chooser
Hello. How can run column chooser in request window ? After choos only one colunm "create time" button column chooser in invisible.
custom fields in service desk
how can i find the table for custom fields added to incident templates in service desk. need to populate a large amount of data in the custom field i added to the incident request template. and also can i link two custom fields with a primary key in the mysql database?? thanks.
Common incident box in end user page
Can someone tell me what is the criteria for the common incident to show some data. Thid common incident is a box that shows up when a requester logs in
Access is denied errors
I keep getting access denied errors when attemting to perform SDP commands. UAC has been turned off. I am logged in as an admin. backUpData results in the following error: C:\ManageEngine\ServiceDesk\bin>backUpData.bat Starting.... Active DB Server = mysql Database connectionProp : useUnicode=true characterEncoding=UTF-8 Database started java.io.FileNotFoundException: SDPbackup.log (Access is denied) at java.io.FileOutputStream.open(Native Method) at java.io.FileOutputStream.<init>(Unknown
Service catalog: edit answers of questions in ressources
Hello my instance: SDP 8.0 build 8012 & MySQL Currently, I am testing the service catalog feature in SD+ I set up a service in the service catalog, added a resource with a 'check-box'-questions an added its options. I would like to edit an option, as I remarked that I made a typing error. (cf. screen-shot: Micosoft instead of Microsoft) Unfortunately, this is not possible. I have to delete the option an redefine it. The disadvantage of this action is that the order of my options is not correct any
Can I bulk import Computer Loction to the existing computer records please?
We have all the computers registered in Desktop Central. In another system we have the location of all our users. I need to update all the Computer Location fields for the computer based on last login or possibly computer name and then keep this up to date. I need to automate at least the initial import. I assume from a coupe of the forum posts that I cannot get direct access to the MySQL database and tables. This would be my prefered method if I could. There is also an "Import from CSV" option
Catalog Item - Description - Rich Text editor
Hello, I need to create a table in the catalog description (like that) row 1, cell 1 row 1, cell 2 row 2, cell 1 row 2, cell 2 row 3, cell 1 row 3, cell 2 Unfortunately, when I create it by copying/pasting from in exemple Word, the format change and breaklines appears. If I created in HTML source mode, the table is not well formed and when I try to change the design after saving the template, the description field is gone away ^^. What is the best way to insert table in rich text field? There is
Service Catalog SLA feature request
Hello. I'm trying to implement Service Catalog now. Need some assistance with SLA. When I used old requests with site-based SLAs, I could manage to inform our technicians about requests going to overdue with SLA escalation. In Service Catalog SLAs, unfortunately I cannot create site-based SLAs. And I have two options to inform technicians about requests going to overdue: Create ~500 request templates in Service Catalog, and on each template set up SLA corresponding to site. [my feature request]
Folder monitor problem
I want to monitor a folder, and i can confirm the folder is exist, but folder monitor always report "Folder doest not exist", even monitor folder c:\windows
Option to send notification off but system still sends
Hi we have disabled the option to send notifications to requesters when a ticket is closed. However the system still sends a notification anyway. This is very disruptive, for example we try to close a ticket, the system sends a notification to the user, but this user's inbox is full so we get a message from the System admin saying that the user's inbox is full. As a result the ticket is reopened. This happens anytime we try to close these types of ticket. And we would like requesters to have the
Service Category not showing in Column view
Hi , I have setup some service categories in the Service Catalog. Some of our techs are not seeing the "Service Category" column show up when trying to customize their column view on the Requests tab. I can see it, but they can't. It doesn't show in their column select list at all... Thanks,
Asset management
We are looking to extend our use of ServiceDesk Plus to manage our non-IT assets, furniture etc. I note that when editing an asset there is an option to add a collection relationship to a business service. I have looked for more information on this option in the documentation but it doesn't appear to be covered. Essentially what we are trying to achieve is to have the asset, for example a desk or chair allocated or related to a business service called furniture and then be able to report on all assets
Time Wrong in SDP MSP
Server time is correct, time zone is correct on server and SDP but the time in SDP is 1 hour behind... How can I change this?
Can i order Opmanager from online store instead of region reseller ?
I found the region reseeler price is double expensive than the online store price. Can i order Opmanager from online store instead of region reseller ?
Technician assignments stopped after upgrade to b 8011
Hi there, We have upgraded SDP from 8009 to 8011 before a while. After that time automatic technician assignments do not work in some part of software like business rules and service request templates. You have to assign technician manually as a second step after a request creation, although a technician selected in templates. This is really a problem for us because we have much technician setups in service request templates, and also in business rules those parse some words in incoming emails to
Weekly KPI over Time
I am trying to develop a ServiceDesk Plus KPI report that shows the number of open service requests per technician over time. Note that this isn't "Number of Requests Opened" but rather "Number of Open Requests on a particular day" The preferance would be a chart or graph that summarizes by week. For example: Open Requests by Week (As of Friday 1700) Technician Week 1 Week 2 Week 3 John 13 32 15 Kathy 12 27 54
Contracts raise a ticket prior to expiry
I would like to know if there are any ways to have contracts raise a ticket prior to them expiring? I recieve an email, but after it is read it may slip my mind and I forget. I have tried sending to a distribution group and have the helpdesk as a recipient but the users get the mail not the helpdesk. It would seem to be a nice feature to have a selcted box to raise a ticket on 'notify before' so that there is a perminent reminder until the contract is renewed.
Alarms and notification profiles not being triggered-OpManager 8
Hello, I have a test server setup for monitoring in OpManager 8. I have CLI based monitoring enabled on it as SNMP is not working. I get the CPU/MEMORY/DISK utilization dials and I also have some test service monitors setup. I am using telnet for CLI credentials and I am testing the service monitor for ssh service ( service sshd). OpManager discovers the service, however when I take the service down, it does not update the monitor with "service down" and does not generate an alarm. I do have notification
Application manager not workin
My Application manager stopped working today. Don't know what to do...
Extract email address from Distribution List
Hello All, I am using AD MANAGER PLUS and looking for email address of members part of the Distribtution list. ADMANAGER Plus does provides members name but not email address, please help. Its very urgent. Sumit
Allow user to access
Hi! everybody.. How can I allow user to access an especific module for instance: as administrator obviusly I can access to all one, but as a normally user I'd like to assign to access an specific module in my case (Inventory and Purchase), by default they can access only to (Request, Solutions and my details). Any idea, about it? Please see attach file.. Thanks ST
SNMP OID Value interpreted in words
Hi, Is there the posibility to match the response that we get from an custom monitor with the real interpretation of that value. Below an example: Monitor name: Liebert Battery Charge Status MIB: Liebert_GP_Power.mib OID: .1.3.6.1.4.1.476.1.42.3.5.1.14.0 Values interpretation: INTEGER { fullycharged ( 1 ) , notfullycharged ( 2 ) , charging ( 3 ) , discharging ( 4 ) } Today answer is: 1 Today the answer is a
URL Monitor
Hi, I have an issue monitoring URL: http://cognos/cognos8/ . I have add them on server or in the Admin URL Monitoring page it is the same. The page is AD integrated so I have added a username and password for authentication. I have login on the server where OP-manager is installed with that user and open the pages - all is opening fine. After defining the URL monitor, i didn't press the test but just hit OK. After the first query OP-Manager say the link is down. If i open the URL Monitor and press
deleted alarms showing up again
Hi, after the upgrade to 8810 we have issue with the alarms. We are receiving alerts and alarms that certain interfaces on certain devices are down , and after clearing, aknowledging or deleting the alarms, they keep showing up. We tried the RepairDB script but no success. Regards,
What are the order of events for identifying, applying and seeing those updates w/in DC patch mgmt?
This is the order we've done: Update Vulnerability DB Scan Systems Create Config of Highly Vulnerable Systems and Deploy After Config completes, Re-Scan Several of same systems still show with same Vulnerabilities Re-create Config of those systems Almost all systems show "Patch is not applicable"... Are we doing something wrong or is there a different cycle in which a system that was targeted as needing a patch has been identified as resolving that patch
Desktop Central Not Keeping Browser Logged In
We are wanting to place a system in the IT Office that cycles through our various monitoring software and it seems that Desktop Central is not keeping the browser logged in. I haven't paid close enough attention to identify how long exactly, but we upgraded from 70213 to 70216 with no change. After refreshing the page manually over a period of time, it just goes back to the login screen with the "Keep Me Logged In" checkbox checked. Is there another alternative to get certain views visiable
Best way to deal with retiring and renaming machines
Whenever we remove a user's machine, we always rename the new one to the old name. We use the user's username as the computer name. So if we have a pc-jdoe using an Dell D810 and we upgrade him to a Dell E5520, the new laptop's name will be the same as the previous name: pc-jdoe. Before we setup the new machine, should we "dispose" of the old one? Set it to "in store"? What's the best method to ensure we don't get problems with our computer inventories? The old computer will no longer be on the network,
SupportCenter Plus Search Problem - Solutions
Hello, Since we upgraded to the new version SupportCenter Plus (version 7.7.0 – build 7701) we have the following problem. When our contacts and support reps search for solutions from the dashboard (also with the same keywords), nothing appears. This problem occurs only with new solutions that have been added or updated after the upgrade. Are we missing something simple or is this a bug? Many thanks David
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