Request Templates - Contact View
On the Contact View in Request Templates, I want to specify the Group field, but have it pre-set and hidden from the Contact so that when they create the request the Group is already assgined for them. It may have been in ServiceDesk that this "hidden" attribute is possible when working with request templates, I want it in SC+ as well. Business Rules are NO GOOD for this. I want every request that is logged to be assigned to the same Group WHEN a contact logs it. Our Support Reps can change the
Do not show Interface right on Netflow Analyzer 6
Dear all, I m new , I have just use Netflow 6 I having issue with Netflow analyzer 6 . It 's not appear Interface right on Entry Interface NAME , For example it appear IfIndex1 IfIndex2.... . Kindly support me this case . Thanks for advavce support . Nguyen Son bestsolution2k10@yahoo.com.vn
Merged tickets
Hi Team, We are not able to search the Merged tickets with the search option in SD plus.Also in reports we are not getting the merged ticket details.It is providing the Parent tickets details only. Please provide us a query to generate the merged ticket details. Thanks & Regards Silsha
Move from 'ServiceDesk Plus' to 'SupportCenter Plus'
Hi, Please we are currently using 'ServiceDesk Plus'. But we are planning to shift on using 'SupportCenter Plus'. We would like to know if it is possible to move all the data that we have at 'ServiceDesk Plus' to the new application of 'SupportCenter Plus'... we are still on the early stage of evaluating 'SupportCenter Plus', but we would like to have a confirmation that all our previous data will still be available. Many thank...
Typo in OpManager (Spelling Error)
It should be 'authorized'
OP manager 8 suddenly stop to showing Router/Switch interfaces
Hi everyone, I am using OP manager 8 and suddenly it stop to showing router/switch interfaces.When i rediscovered interfaces then it showing interfaces but after that it again not showing interfaces. Kindly help me in this regard Thanks
Work logs
If I set the Work Log as a mandatory requirement for a technician to close a request, the technician has to select "Add work log" on the Resolutions tab. I suggest that when the technician selects the user tab, SDP checks to see if the work Log is mandated. If it is, SDP automaticaly opens the work log at the bottom of the resolutions tab. (I have had a number of my technicians expressing frustration at having to click the "Add work log" option since they often find out they have forgotten it
WebSphere monitor Config issue
I am currently evaluating the ManageEngine� Applications Manager. First off, great product, extremely well put together. I am having trouble configuring it for WebSphere, I have read through the articles for configuring perfServletApp , I have verified that it is setup and configured with the correct application that I want it to monitor, but when I go to add the monitor it fails stating that I need to �Please ensure that perfServletApp application is installed and started.� I have gone to the port
Bulk delete network interfaces?
Hello, When adding a host, all defined interfaces are added to monitoring, including loopback or dial-up adapters. Is there a way to delete all interfaces that do not contain the word Intel in the name from all hosts? I could do this from SQL, if you can just point me to the right tables. Thank you
API Docs for Remote Browser Monitor
Hi, Is there any API documentation with RBM ? It would be very helpful to be able to manually modify the RBM scripts rather than using the record and play. It's tedious to continually have to re-record scripts whenever page titles or input box names change. Regards, Jason
Monitor: Oracle Database 11g Release 1 (11.1.0.7)
Hi is it possible monitor: Oracle Database 11g Release 1 (11.1.0.7) I've been getting errors with 11g no issues with 10g Regards, Jason
Script Monitor - Telnet Windows XP
I've tried every combination to get the script monitor going, I keep getting the same error Could not establish a session with the host. Kindly check the host information. I can manually telnet to the machine, so I know it's working. The machine I'd like to Telnet to is a Windows XP SP3 machine, is there any limitations ?
Connection to the Database is lost.
Hi , We are using App Manager 9 build 9300 and database as MSSQL . We are experiencing very slow response of appmager web site along with very frequent database connection drop error in wrapper.log file "INFO | jvm 1 | 2011/01/12 11:09:28 | ########################################################## INFO | jvm 1 | 2011/01/12 11:09:28 | Connection to the Database is lost. Trying to reconnect to the Database INFO | jvm 1 | 2011/01/12 11:09:28 | Please Wait ... INFO | jvm 1 | 2011/01/12
integration with Solution manager
Hello how I can integrate the solution with the application manager manager, that is, view the alarms that are generated by the application and are replicated as an impact on solution manager best regards
NTP-Monitor
How we can monitor NTP. ???
Use JDK1.6.0_* for Applicationsmanager is needed for better support for jmx-Applications
Actually we have the the problem, that JMX Applications have the need for JDK1.6 to display all the values.
J2EE Web Transaction Monitor
I am having difficulty with the J2EE Web Transaction Monitor. I installed the WebTransactionAgent.jar on my weblogic 9.2 server and added it to the startup script. I successfully added the monitor in AppManager, and the availability is green However, when I click on monitor details is says �No transaction data available� I clicked on edit and changed the Sampling Factor to 1. Then I sent repeated requests to the application. The monitor still reports �No transaction data available� Is there something
Applications Manager Jboss Monitor issue - JNDI not bound
Hi Support Team, I am trying to evaluate Applications Manager to monitor jboss services that I am running. The applications manager installation went fine. But, I am having issues in adding Monitors for my jboss servers in applications manager. This is the error i am getting Unable to connect to Jboss server. Error Message: jndi not bound Diagnose the Problem? Having trouble adding Monitors? Call our Toll-free number +1-888-720-9500 or Mail to appmanager-support@manageengine.com I did search
Import Archive data to a different IP address/Hostname
We have several months of Firewall Analyzer Archive data listed by the ASA IP address. The ASA was deleted from the system and re-added and is now listed by the Hostname. Can we import the old data archived under the IP address into the current device listing with the Hostname?
Report of MAC Address for each PC
I need a Report to gather the MAC Address of Each Computer in Servicedesk. I am new to report building. Can someone help me with a report that will give me the MAC Address and Host name of the computer? We use MSSQL.
SQL Query for Custom OpManager Report
Dear All, I want to create a custom report for servers from (1) specific Business view, for the (2) last 7 days, from the (3) Last 7 days of the following monitors: - CPU Utilization - Memory Utilization - Response Time Can somebody provide me SQL query to retrieve this information? Thanks, bsnieva
Invalid charasters in WMI classes list
Hi! I have installed OPManager 8.8811, try&buy license. Database located on a server MSSQL. OS Windows 2008 in Russian language When I try to create a WMI-monitor I see following list:
monitor windows XP and windows Vista didn't work
i will monitor windows XP and windows Vista agent, i use wmi to connect. It test credential passed status but when i monitor didn't work, can't reply back cpu, ram and hdd data. (windows 2003&2008 it's work) plesae help
Undo a configuration
Hi DC, I have a problem: I tested a "message box" type configuration, programming it to be run at each login on a specific machine. It works perfectly. My problem is that I deleted the configuration that created this message box and now that I create a new configuration that is supposed to undo all message box, it fails saying that there is no pop-up window programmed (but in fact, the window clearly appears at each login...). Is this normal or is it a bug? I do not know how to undo this now so any
Regarding purchasing product
Hi We are planning to purchase a manageengine product . Insteading of purchasing directly from manageengine, is there any vendors available in india?
Updating ADManager+ from 4.4.0 to 5
We currently have ADManager+ version 4.4.0 installed and we need to update it to 5 so that we can utilize it with our new Exchange 2010 servers. Please let me know the best and easiest way to perform this update. Thanks,
Report to display jobs resolved as well as closed
Our helpdesk is set up so that jobs are automatically closed 2 days after a resolution, so that I can see if there are any jobs, "straight up Closed" instead of resolved by technicians are you able to provide MSSQL code so that I can see technicians that are closing jobs instead of resolving? ManageEngine ServiceDesk Plus Version 8.0.0 Build 8011. MSSQL Cheers Mark W
Report required for Resolved calls by Technican
Hi I am after an MSSQL report that shows me what requests each Technician resolved the previous day/week/month (configurable date line) It needs to contain the following and be filtered by Technician Request ID Subject Requester Created Date Due Date Could anyone help me out. Thanks Mike
Technician alerts
We have "Alert technician by e-mail when a request is assigned." checked. We have 1 technician who says she isn't receiving an email when a ticket is assigned to her. Is there any record of these notifications I could query? We've confirmed her email address is correct in the system and the other technicians assigned to that queue do receive the notifications. Thanks.
Monitor CPU and Memory on Foundry MLX
Hi, I can not see the monitors CPU and memory on my Foundry MLX-4. When I add them, do not appear on the list. So I created a new monitor but I can not put it on dial-graphs. Could you help me?
about release management
Could i ask why there is no Release Management in Services Desk Plus? It is possible to include Release Management in future.
Incorrect timestamps in NetFlow Analyzer
Greetings. Router times and server time have all been adjusted and double checked, but NetFlow Analyzer is displaying timestamps 3 hours behind the correct time (8am instead of 11am, for instance). The time difference device warnings within NetFlow Analyzer are not present, leading me to believe it agrees the times match up correctly. Admittedly, I believe it's possible the time on the server was wrong at the time of install, but was corrected after. I'm not positive this is the cause or makes a
Historical reports not working
Hello, We have latest OpManager 8011 running on SQL Server 2008 R2. We recently discovered that historical reports are not working. We had a problem with database running out of space, but OpManager did not complain. The problem with database was recovere one week ago, still not even same day data is being reported. Checking the database tables, we see STATSDATA<date>, ElementAvailabilityDaily and Hourly all full of data. Appreciate help on seeing what is wrong. Thank, Jalal
Possible solution on Oops... ... Run repairDB.bat
Hi there, I´m running OPmanager 8 and all of a sudden it does not work, can´t log in saying Oops .... run RepairDB.bat to... but that doesnt work either. I´m also running McAfee on all our servers and it seems that the McAfee client is doing something with the OPmanager server... I stop the McAfee, close the server, runs RepairDB.bat, starts the server and it is all working again.. I dont know what to do in the McAfee to go around this, but the investigation continues ;) //Magnus
Need help with compliance report showing tech roles and groups in SDP
I would like to request some help with generating a custom report. For compliance reasons, I need to generate a report from SDP that lists all of my technicians and their department, Associated Sites, Associated Groups, and their Assigned Roles. Is this possible with a new query report from inside SDP or is there another way? SDP Service Pack 8013 / MS SQL 2008. Thanks in advance!
report Account and primary Contact
Hello, can you tell me please if it is possible to generate a Report with all my Account and their Primary Contact. Thanks in Advance Youssef
ServiceDesk Plus Reports - keeping the history and see the evolution in a graph
Dear, I'm new and have been assigned to create some reports within ServiceDesk Plus. Can you please help me out with the following : Quantity of new requests per day - and keeping the history per day so you can see the evolution in a graph (Y = Qty - X = Day) Quantity of closed requests per day per technician - and keeping the history per day so you can see the evolution in a graph (Y = Qty - X = Day) Quantity of days a request stays open - and keeping the history per week so you can see
Unexpected entries in description field when replying to various requests
When replying to various tickets inside SDP (running Service Pack 8013) I get the following quirk in both Internet Explorer 8 and Firefox 5. Look at the first two lines in the Description box: Category & Description should not be in this box. We do NOT use any reply templates at this time. Can anyone explain where this is coming from and how to keep it from appearing in our replies? Thanks, Jamie Las Vegas, NV
How to Modify the fields present in the requests call sheet printed by the technician?
We would like to modify the requests call sheet printed by the technician upon closure of the call for getting the acknowledgment of the users. The fields present in the standard call sheet need to be edited- few fields need to be deleted and some other fields need to be added so that the user does not have to sign on the call sheet containing fields irrelevant to him. The relevance of the fields would be decided by the IT incharge and hence decide on the fields to be added in the call sheet. Please
Search Drop Down required in all fields and Addition & Deletion of fields required in the Requester Details in Request Template
We have noted that the fields contained in the section "Requester Details" are not customisable. We would therefore request to provide the following features: 1. We want to add or delete a few fields in "Requester Details" sub section. We also want to edit the text shown as field names adjacent to those fields. 2. We want that we should be able to select which of the fields in this Requester Details section or any other section should have the search drop down facility like it has in the Requester
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