If I set the Work Log as a mandatory requirement for a technician to close a request, the technician has to select "Add work log" on the Resolutions tab.

 

I suggest that when the technician selects the user tab, SDP checks to see if the work Log is mandated. If it is, SDP automaticaly opens the work log at the bottom of the resolutions tab.

 

(I have had a number of my technicians expressing frustration at having to click the "Add work log" option since they often find out they have forgotten it when they get the error message.)