how to disable some AD user can't login to server desk ?
Hi all, In my company, the is a specific department that need to deploy a server desk for all this dept users, but other department users need not to login,and all the users are in a AD server, so, how do I specific only that dept user to login and disable other users ?(also we can change the port, but this not a good choice, furthermore, I delete the import user from AD, but this user can also login)
Visibility Of Incident Link To Problem
Am I doing something wrong or is it true that the visibility of an incident being linked to a problem or change is not obvious from the incident. If you open the actions drop down menu or do the same for the problem/change drop down selection you can see that it is simply because there is a detach action. Of course, you can also see from the problem or change itself but if somebody is assigned a ticket and is looking at that ticket to work on it or resolve it, it is not clear that a problem or change
Creating the new Service Catalog
Good Morning (in Brazil) Today I started creating my catalog of services, the more users I created can not view it, it can only view the default system. After disables can not view the guide catalog service. How do I release the new services to all users Please Help me best regards Dupim
"Unable to bind to rootDSE"
Many of my scans are failing with the statement in the subject line of this post. I am at a loss for what can cause this. Let alone how to resolve this. I see this in the ADMIN tab...Scheduled Task...Scheduled Tasks History. A mailbox storage growth report is the example in question. Any and all insight would be greatly appreciated. Warmest Regards, Dave C
Changing Weekday Order
Hi - how do I change the weekday sequence? In Middle East - week starts from Sun and ends on Thu as opposed to the general idea of Mon to Fri. Dashboard widgets create an issue,
Datastore data collection not display
Hi there ! After moving my DB from MySQL to MSSQL. i still have an issue : i restored the DB from a ZIP file created before. OpManager is working fine EXCEPT : the datastore data collection is... EMPTY... I tried to change the file "nmsInterfaces.conf" whith the one in the fix,... but still not collecting... What can i check ? which conf file is faulty.... ? thanks in advance. Francky UPDATE : ======== After deleting ALL ESX and rediscovering them,... the datastore are displayed,... but only the
Link between Problem and Incident
We would like to request that the search feature between problem and Incident be refined such that a search can be made using a combination of by subject, by group, by date range, by request type, by category, by status, etc. This would allow a user to associate an Incident to a problem by searching for the correct problem rather than scrolling through a list. The same feature should be available to search for an Incident to associate from the Problem screen. This would likely be useful for searching
Is is possible to change Browser title
Currently the browser title says "AdventNet ManageEngine ServiceDesk". Is it possible to customize this title?
SDP: i can't see the "Add new" link next to "choose product" when creating a new asset
Hi, i create a "Asset manager" role. This role should allow a person to manage asset an all associated sites. Do it is given full control on Asset, Contracts and Purchases. He has no access to anything else. Unfortunately while he can create asset he cannot create a new product along the way clicking on the "Add new" link in the asset tab. THe only way to create a new product is by creating a PO, even without completing it, and clicking on the "Add new" product icon next to the relative drop down
Custom monitors not updating
Dear OpManager support, We are having problems while adding custom monitors to a modified device template and setting a custom interval to them. They are not updating values in stringdata??_??_???? table. If we add the interval editing device's monitor manually it works correctly, but we have more than 500 devices and we want to change their monitor interval, we need to do it in a batch with the Device Template, but this method doesn't work. Is there any way to do this and get the custom monitors
How to make evenloganalyzer service start on CentOS 5.6 startup?
I can start it manually by /etc/init.d/eventloganalyzer start , but it is not chkconfig compatible. I'm not very familiar with CentOS. Maybe someone can advise how to achieve this?
Help Urgent
Dear, we need creat a business rule in servicedesk based in "Site" information to assign assets to analists. It's possible include this information type?
SLA Setting
Hi, we have differenet respond times for a service depend on its predecessor services filure. As an example "Cluster SQL OS" service depends on "Cluster SQL hardware" so hardware resolve time will be add to OS resolve time. Is there anyway to set SLA rules?
Service Catalog - SLA
Why the SLA's in the Service Catalog don't include notification and escalation for First response as the others do? I would like that option to be included, as well, in the Catalog's SLAs. Thanks.
where is conversation table??
Hi, I want to know where is SD+ v7.0 save conversation between requester or all conversation in database table? (in conversation tab of the request) I wonder if I can trace the timespent off all ticket-time segment (ie, from ticket created to escalate, from escalate to higher level pick-up the ticket, and finally from higher level pick-up the ticket to closed ticket). Thanks, tamam
resolutions not saving
when i enter a resolution and hit the save button it does not save takes repeated attempts to get it to save. i have the version 8012
Creating Advanced Search "Request - Additional Fields&
Hi there, We have added Additional fields for Client information in our requests. This help us get quick information on our clients for our other systems. However, We are not able to quick search or do an advance search on the fields. Our work around is filling out filters to search the request. Our staff do not like this workaround, re-creating the filter every time slows them down. I don't know how long this would take but, would you be able to create an advanced Search option on the left side
Re: NetFlowAnalyzer_9000_64bit.bin Installation - 64Bit Centos5.6 Linux !
Hi , I have done NFS 8600 Installation as per "64Bit Linux Installation Guide.pdf" After that I started ./run.sh. I am getting this error " First time service startup takes longer time than usual Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days ServerContainer [CREATED] NetFlowAnalyzer [CREATED] ServerContainer [STARTED] NetFlowAnalyzer
NetFlow Traffic Analyzer support Alcatel-Lucent CFLOWD?
Does the OpManager's Netflow Traffic Analyzer support Alcatel-Lucent products? thanks.
Office 2010 remote install
We have a medium sized organization with about 450 users, 60 of which are remote VPN users out on jobsites throughout the US. I am trying to find a good way through Desktop Central to deploy Office 2010. Anyone have a good idea?
dashboard widgets not showing all monitored devices as choices
i am trying to create a dashboard with real-time bandwidth monitors for a handful of interfaces on a cisco 4948 switch. the switch does not show up in the list of devices to choose from when i try to configure the widgets. please help.
Login page per business unit
Hi ManageEngine, We have a customized index.html for the default business unit in SCP, but we are starting to use the business unit feature and we'd like to know if we can create separate login pages with customized branding (look and feel) per business unit. So the engineers and contacts that are only assigned to that business unit will have their own look and feeling matching that business unit criteria. Is this possible currently? Thanks in advance, Roberto.
How to add contact information in the Customer Portal Settings (customer login page)?
Hi guys, Because of the limitations on configuring the layout of the Customer Portal Settings, we've been playing with the CSS files (like .../custom/style/custom_style.css) and we've been able to change it and adapt the look and feeling to our corporate needs. One thing we couldn't do was trying to add to the first login page our primary contact information for customers (like phone number/s and/or email address/es). Does anybody know in which CSS file we should look into and what we should include?
the ppm you specified is not compatible
I am running Desktop Central MSP 7 build 70211. I downloaded the latest hotfix ManageEngine_Desktop_Central_7_0_0_SP-2_24.ppm. When I use the Update Manager to try to update I get Error - the ppm file that you have specified is not compatible with this product. Help!
Can't start servidedesk plus server
Hello, I try to install servicedesk plus 8 on a debian server. I got this message : Failed to start the server. Please refer logs for more details I looked into : /opt/ManageEngine/ServiceDesk/server/default/log i got this error [12:28:00:195]|[10-28-2010]|[com.adventnet.deployment.core.BasicServicesDeployer]|[SEVERE]|[10]|: |Incomplete Deployment listing: MBeans waiting for other MBeans: ObjectName: adventnet.deployment:service=DeploymentManager state: FAILED I Depend On: jboss.system:service=MainDeployer
Only one user cannot login
Hello, I just have one user that cannot login to the portal. I have reset her password, completely uninstalled ADSS and reinstalled clean.
SDP 8.0 on Windows Server 2008 R2
Hello As per your system requirements for SDP 8, Windows Server 2008 R2 is not supported, but Windows Server 2008 is supported. Do you know of any issues encountered when deploying SDP 8 on Windows Server 2008 R2 (64-bit)? If we purchase and deploy SDP 8 on Windows Server 2008 R2, will you support us (bug-fixes, upgrades) as part of maintenance? Regards Gavin
FW Analyzer MSSQL migration - MSSQL not an option
We have Firewall Analyzer build 7001 installed to Win2003R2 (x86). Currently the database is mysql, and I am attempting to migrate the database to a sepearte MSSQL server. MSSQL is on another server (Win2008R2; MSSQL2008) I have been following the guide found here: http://www.manageengine.com/products/firewall/help/appendix/migrating-data-mysql-mssql-database.html I am unable to make it past step 4. The server service is stopped, A backup has been taken (twice). I have copied bcp.exe and bcp.rll
Firewall Analyzer over SSL
How do i set the default FWA web app to run over SSL. I have installed firewall analyzer on Windows server 2003
CPU/MEMORY/Disk Utilization Monitors for Solaris 10 not working
Hello, I have installed net-snmp_5.6.1 on a Solaris 10 server and I have added this server to OpManager for monitoring. However, I dont see the CPU/Memory/Disk utilization dials showing anything. I have tested the SNMP credentials and I can also do snmpget and snmpwalk to the server with results. Could you please help me to figure out what else I need to do to make this work? Thank you.
"Executed At" wrong display date & System Health Graph
Dear Forum, After updating agent to agent version 7.2.24, the display date for "Executed At" from Configuration > Status > Succeeded > Execution Status seems wrong. I've capture display date from agent version 7.2.16 and 7.2.24, please check it out. From Vulnerable System Report i want generate report and include System Health Graph, is it possible ? Thanks & Regards
Problem Rapport and alert of Arkoon
Hi, I use utm Arkoon version 5.0 as the proxy and firewall. I have no data in reports proxy web, alert, virus etc.. i have only rapport traffic . In the status of Arkoon is Vendor Unknown (WELF). There is a special configuration to do ? Sincerely, Ludovic
Crystal reports unknown column error 1054
Hey, we moved our and freshly installed opmanager to another server and restored the database, after this we tried to acces the database with an existing crystal report we received this error. error: Failed to retrieve data from the database. Details: 42S22:[MySQL[OBDC 5.1 Driver] [mysql-5.0.46-enterprise-nt] Unknown colimn 'statsdata_daily.TTIME' in 'field list [Database Vendor Code: 1054] any help could be usefull, best regards Stefan
the tutorial of desktop central 7
have you the tutorial of desktop central 7? please reply.....
Can we integrate SDP on demand with corporate portal Sharepoint?
I really like SDP on demand and advised management to implement it. But management ask if the reports of SDP on demand could be viewed in our Sharepoint portal. Any idea for the question? Thanks //June Xu
Some doubts\problems regarding UPS and AD
We are in the final process configuring opmanager and some problems/doubts came out. After following the solution http://support.opmanager.com/sd/AddSolution.sd?solID=5702 we were not able to make all the UPS Status values to show up. The UPS load and UPS charge dials that we configured in opmanager_snapshot_dial work perfectly, but all other dials don't dispite being configured (except for the battery health). What is missing? Regarding the AD we couldnt find a way to change the threshold values
Raw data?
I need the raw data out of the db in order to manipulate for reports in excel, word etc. Is there a way to get the data from each poll cycle, say interface PPS for the last 60 days and export it? Thanks, -Tony
Auto-assign ServiceDesk Requests / Incidents by time in queue.
Auto-assign ServiceDesk Requests / Incidents by time in queue. Hello Everyone, I'm thinking the answer will be NO at this stage. But will put it out there anyway... Is there a way I can auto-assign requests in our queue to specific technicians if the ticket has been sitting in the queue unassigned for say 30mins? Any ideas's, methods or alt process suggested will be greatly appreciated. Thanks, Darcy.
ServiceDesk Email command for Assets
Hi all, Does ServiceDesk email command support adding / updating assets? Would be so handy if it does. If it doesnt will there be any support for this? Regards, Mark
Notifications not working
I installed and started using the free version of Service desk plus on 4/7/2011 and about 3 weeks ago the notifications and mail fetching stopped working. I have not changed any settings except to update the mail server settings email passwords. I have verified that the ports 110 and 25 are both open and working on our exchange server. Also I upgraded to build 8011 hoping to solve this issue but it did not. Does the free version not include this? I am the only IT person in my company. Version
Next Page