Reports for kpis
Hello, I need to create some reports for KPI. These KPIs are for the resolver group "CAU-MICRO." In our organization we need to mediate the resolution time cieere no time, since in our case the user closes the application kpi week: a) Average time for resolving requests Type of request, priority, category, subcategory, average resolution time b) Percentage of requests resolved within 1 hour Type of request, priority, category, subcategory, Percentage of requests resolved
Prevent personal password export
Hi, Is it possible to prevent users from exporting their personal passwords? I have the setting restricted in General Settings and passwords aren't exported from the Enterprise view but when a user does an export from Personal view the passwords are displayed in cleartext Thanks Claire
LDAP or Active directory
It will be wonderful if PassTrix can intergrate with LDAP so that no need to create user account. User can use their LDAP or Domain User account and login in to PassTrix and see their assign resources.
Using API in .Net applications
I am looking for clues that there is support for using the PMP API in Windows .Net applications, but there does not seem to be any indication that this is provided. I see information relating to Java API, but a .Net wrapper and documentation would be appreciated. Any chance of this, please?
Network Configuration Management
Hello I have installed the NCM Plugin (trial version) in my Opmanager 8. (build 8811). Installation was OK. I get the "Network Configuration Management" tab on top of OpManager, but when I click it I only get a page saying "[!] Sorry, the page you requested was not found" Any help will be appreciate. Thanks in advance
Saving New reports
When saving a newly created report and choosing the number report folder to save to, we do not get a full list of folders. I only get 24 folders to choose from. After saving this report, if I then save it again (ie create a copy) and go to the report folder drop down I get a full list of my report folders along with a scroll bar on the drop down. Please can this be resolved ASAP as it is making it difficult for our users to create new reports.
Report of ComputerName and MAC Address
We have a need to get a report of Each Computer and it's MAC Address. Can someone help me with how I would get that information out of SDP?
Service Catalog & Incidents - shared additional field
In our company one end-user may perform tasks for more than one department. Each department likes to be able to view their open helpdesk tickets. Therefore rather than mapping each user to a department we have implemented an additional incident request field called "Benefiting Department" that the end-user has to choose when they make a request. That way the user chooses which department will "own" the ticket. We then report on a regular basis to each department based on the "Benefits Department"
Opmanager for mobile browsers?
Hi, will there ever be a release of a mobile version of Opmanager? I would like to be able to view my network status fom my Blackberry. Thanks!
Add Bulk
Hi Gabriel, I successfully added monitor on "Add Bulk' and responded on the test. But we encountering problem on the alarm, the threshold that we set on this monitor is already riched but there is no alarm. Please see my attached file. Thanks, Joe Reyes Pre-Sales System Engineer AG Datacom Phils., Inc
Multiple Surveys, Daily Report...
I would like to know if it is possible to have MORE THAN 1 Survey... Also, I would like to create a template for the support rep supervisor to fill out daily, so they can summarized their tickets, other incidents that the call center has experienced throughout the day (or week). Please advise
Closing request without sending a survey
There are some occasions you do not wish surveys to be sent out. My understanding is to use close without notification. I have tried that and the survey still goes out. Is this a bug or is there something else I should be doing? I am on the latest build. Thanks
Traceroute from OpManager
Hello, How do I enable traceroute service on OpManager? When I try the traceroute from the GUI, it asks me to specify the traceroute service path in /conf/Ping.Properties file. I have already done that as below, but it still gives me the same message. tracePath=/bin/traceroute Do I need to restart OpManager service after this change?
Get a list of deleted users?
hello, im a newbie using this AD Manager Plus. my questions is I have a list of 400+ terminated users and I want to put this list against AD Mgr. Plus. How would I go about this via CSV import?
New User Shares
Is there a possible way to create a sub folder underneath the user share within template "Create New Share" i.e \\server\%username%\Scans etc? I ask because we have to create 3 other sub folders underneath the users home directory, scans, pdfs etc. It would be an awesome feature to be able to create sub-folders within the users home directory upon creation with the template.
ADManager Plus question
I am currently evaluating the ADManager plus program and am a new user. I am having an issue with the program stopping and reverting back to the login screen (logged out during process) while moving user home folders. I am running the program as a service on a newly built Windows 7 machine with 16 gb ram. I am trying to move user folders for 1000+ users. The program stops during different points of the process. Whether I am doing 1000+ or 25, it will still crash before completing. I have called
Running ADManager Plus 5040. Won't recognize ldap header msRTCSIP-OptionFlags
I have a CSV file that I use to import in changes to AD. Works great. Now I am trying to update the following fields for OCS 2007 R2 integration: msRTCSIP-Line (works great) msRTCSIP-LineServer (works great) msRTCSIP-OptionFlags (when I add this to my CSV file, the CSV file will not load in ADManager Plus). I receive " Unknown Error occured. Please check the LDAP Attribute Names & their values in the CSV file. Click here to view the Sample CSV file." I am doing this only for people that already
CC field in SDP 8
In ServiceDesk Plus 8: when replying to a request the cc field seem to be per-populated how do i stop this as i do not want it
ASA NetFlow - Incorrect Interface Indices Bug fixed in new ASA IOS
Hi All, Users monitoring Cisco ASA for NetFlow reports might have come across issues where the interface stats reported did not match with the actual interface. This was found to be caused by a bug in Cisco ASA IOS. The detail of the bug was updated to us by one of our esteemed customer: There is currently a ASA bug (ID:CSCtb63825) that will give you inaccurate information. The ASA doesn't use IfTable to store interface names. So NFA may report data for an interface that is actually sourced from
Report
Dear Team I need to know the list of reports which can be generated out of the box for each module. We can find what can be monitored on most of the module but what reports can be generated is not available unless you install and check yourself. So it is better if a document with report formats are available as well on the net as pre-sales activity Bhupesh ASPGulf
Some stray entries found for this device
new server add and this error "Some stray entries found for this device"
Parsing e-mail's from some web-mail services
Good day. If SDP receive message from some web-mail services who has in message body line with tag <base href="http://some.base.href/"> where some.base.href - any URL, then all links in SDP ticket include this base URL from tag and we can't reply/forward or save attachment or navigate in the SPD menu, because all links looks like http://some.base.href/servlet/HdFileDownloadServlet?module=Request&ID=112&delete=false or http:/some.base.href/WOListView.do etc.
Consumable Items
We use a PO to order them. As soon as we receive them (toner, ink cartridge, staples - anything that is a consumable item) in they are added as a component as being in store. It's not like we're going to track them as we use them, just reorder when there are no more on the shelf. Can someone please tell me how we might do this differently so they aren't showing up as an asset?
Add "E-mail The Requester" Option When Adding Note
When you click the little yellow paper icon and add a note there are currently two options: Show this notes to Requester also E-mail the technician for notes addition First - Would love to see the first line changed to Show These Notes To Requester Also (Make Public) Second - Would like to see the second line changed to something like E-mail Note Addition to Assigned Technician Third - Actually the reason for this post! Would like to see a third option of E-mail Note Addition to Requester. That way,
Difference
What is the difference between an "incident" and a "problem"?
Purchase new software via purchasing?
We've been using SD for a few years now and we're trying to begin using the purchasing module. I'm trying ot purchase new software that is not currently managed but when I attempt to add a new product it presents me with a list of all scanned software. We don't have this software scanned because I'm trying to purchase it. Is there a step I've missed? How do I purchase software we've never had before or had inventoried?
Shortcuts in Business View will not show unmanaged status
We have created a map in business view that will show an up (green) or down (red) status but will not display gray for Un Manage. The Device itself shows as it should. Was this a known problem for build 8721?
unable to get all mount drive in Linux OS
Hi all, Please I need you help I have a problem that it the OPmanager unable to get all mount drive in Linux OS using CLI dose anybody have a solution BR, AA
AppManager Server Migration
Hi, We're migrating the AppManager server to a new server, is there any documentation on how we can ensure that we don't lose all our historical data ? Regards, Jason
TOP 10 CPU Utilization, Hard disk utilization and Memory Utilization does not appear
HI, I am using 8811 OpsManager. I have 9 domain controllers and one router being monitored. When i look at dashboard , overview,,, i cannot see the any statistics in TOP 10 widgets (memory, cpu). I tried changing setting from top to all devices but nothing showed. When i go to MAPS->DOMAIN CONTROLLERS-> LIST VIEW, then i can see on rights side the utilization statistics bar.Attached is screen shot. Any idea abou this issue? Regards, Abbas
Monitoring OSPF
HI it is possible to monitor the ospf link states in opmanager build 8721. If your answer is yes, you can tell me how?. thanks.
Query Report - Asset Module - Report of Assets belong to each user
I would like to be able to create a report that would give me all of the users and their currently assigned assets.
Notifications Not Working
OpManager Build Number: 8810 Hi, I have configured all my Servers, Routers and Switches with a notification profile. At first I used the email notification by setting it up accordingly. If I test the notification it works and I receive the test mail. However, I have several experienced incidents where OpManager does not send an email notification to me when any one device goes down. (I only notify for Critical Alerts and if the device/interface misses 1 poll). I immediately test again in order to
how do i create a phone call ticket request in service desk plus?
I would like to create a incident request using a phone. For example, John doe calls into the system and call place a basic incident and then i can see it on the website.
How to know the memory type and frequency of client PC?
I want to know the RAM/ memory type (i.e DDR1/ DDR2 etc) and its frequency (533MHz/ 667MHz etc) on the client PC on which SDP client is installed.. Please advise on how to view the RAM type as well as RAM frequency of the memory fitted in client PC such that the details are visible in the central console. It should display the frequency of the RAM as 667MHz etc as available. However in the Memory Type column should show results as DDR1/ DDR2/ DDR3/ SDRAM etc as available. How to ensure this?
Problem with configouring WAN RTT on cisco 3825 router
Hi, when i try to configure WAN RTT MONITOR on CIsco router i get this error \ Can anyone help mi with configuration of Cisco to support this feature? This error is probably related to change config on Cisco via SNMP.but i can`t understand why.. My IOS on router supports IP SLA but no "ip sla monitor..." command is available.
Reset / Recover Lost Password
I cannot get logged in and need to reset or recover the Admin password. Is there a way to do this?
Trigger Alarm based on time/weekday
Is it possible to trigger an alarm for a (group) server(s) on a scheduled time/date. We want tot trigger an attention alarm for a group of server on monday. Then another group of servers on the next day etc. Is this possible with opmanager, or do I need to use a workarround? Create events, batchfile etc? Regards Ralph
Cannot create custom views
If I try to create a custom view to filter service requests, once I save the view and select the new view, IE goes into an endless loop and does not display any data. It merely attempts to refresh the screen every half second. We are using: Windows Server 2003, SP1 Windows XP Pro, SP3 IE6 (with no prospect in the near future of upgrading. SDP V8. Build 8009
date format does not update
If a user selects "Personalize" and selects a new date format the following happens when save is clicked: The date format on the Personalize dialog is changed and saved and a "success" message displayed The dialog does not close. Nor do either of the buttons change to say "Close" or anything resembling that. When you close the dialog, all dates remain in short format e.g. 18/07/2011 We are running on Windows Server 2003, Windows XP Pro SP3, IE6
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