Turn Off Notification to Requester
Hi, I am wondering if its possible to turn-off notifications to requester for certain type of request? I have created a new request template with an extra field called "Enable Notification", and the user can only select 2 values for this field: Yes or No. I wonder if its possible to stop all notifications to requester if the custom "Enable Notification" field is set to "No". I tried to set junk notification criteria but the only criteria I can use is subject, sender, description. Is it possible
Suggested features for Desktop Central
Features we would like to see in a future release :- 1. Ability to apply patches now, not have to wait 90 minutes or for the user to logon. 2. When deploying patches to a group of computers and several fail you cannot remove those computers from the patch configuration. If you could remove the users it would stop them retrying a process that has failed. Editing the configuration results in it being redeployed to all machines, including those that succeeded. 3. Restart options after patch install
Choose a random exchange mailbox server and mailbox store
We currently are running ADManager plus 5031. We currently have 3 different exchange servers and I want my user creation template to randomly choose a mailbox server and message store to put the user on. Is there a way to do this?
the tutorial of desktop central 7
is anybody have the tutorial of desktop central 7? please reply........
Change the IP Address for the servicedesk plus
hello , I need to change the IP address for the Servicedesk plus service is there any special procedure,or I can go ahead , thank you
servicedesk plus 7605 migrate to another host (windows)
Hi, I'm having a problem when I try to migrate servicedeskplus to another host. I've made the backup using backUpData.bat, and I've instaled the same version(7605) on the other host and made the restoreData.bat. The problem is that I cannot open the servicedesk home page. Besides that when I try to upgrade the build product, the database gets corrupt. Anyone with the same problem ? thanks in advance, Miguel
Report For every day , every Week , every Month
Dear OPManager Support Thanks for your help immediately. On demand of Customer about OPManager Report, I have some questions below: Can OPManager make the report about all devices with common category ( CPU,RAM,Disk Space, Interface) in every day, very week and every month? If it is ok, Please tell me how to do that! Please answer to me ASAP Thanks for your support! Regards Thang
Poll ICMP
Hi to all I need monitor some device behind a datalink-satellite but ICMP poll take more than 1000ms and for me it fine and the stantard generates an trouble or alert saying device is donw or busy. Where I need to change this? its only for a few device!!!
create new report
Dear Support Your report very simple, my customer want report like file attachment, but in this report i only choose 1 server, i want all of server and it must detail follow daily or hours... Funtion custom report very simple, if i want create new report more complex, how can i do it? regards, Thang
Custom Cisco IDS memory monitor test monitor fail - The Monitor did not respond to the test request
The new monitor I created for monitoring memory utilization of my Cisco IDS is not showing any graph. I tried to 'Test Monitor...' but it gives me an error: 'The Monitor did not respond to the test request' My monitor implements the OID: (.1.3.6.1.4.1.9.9.221.1.1.1.1.7*100)/(.1.3.6.1.4.1.9.9.221.1.1.1.1.7+.1.3.6.1.4.1.9.9.221.1.1.1.1.8) Both OIDs return some value when I test it with 'ManageEngine MibBrowser'. I tried to increase the 'DATA_COLLECTION_SNMP_TIMEOUT' value to 20 still gives the same
Gina on Windows 7
I'm doing some testing to try the Password Reset part of the ADSelfService, I've installed it - configured it for our domain, selected a Workstation, done a Gina/CP Install for the PC which it said it worked on, but when I rebooted the PC I don't see anything on the login screen for forgotten/resetting passwords. Does this work on Windows 7? Thanks
iPSCA CERTS?
Hi, I have purchased an SSL Cert from iPSCA and ADSelfService only gives the import commands for a few online CA's - verisign, Go-Daddy and Comodo. Could somebody supply the commands for iPSCA certs? Cheers
Error: Unable to configure Graph - when adding custom Cisco IPS monitor
I created a custom monitor from OID .1.3.6.1.4.1.9.9.109.1.1.1.1.8 for Cisco IPS CPU utilization. When I add the custom monitor to the Performance Monitors, i get a "Unable to configure Graph".
Not all events are being audited
We recently installed ADAudit Plus. It seems that not all events from the domain controller are being audited. Has anyone else had this problem? Thanks
Is ADAudit Plus include with ADManager Plus?
hi i want to ask if ADAudit Plus include with ADManager Plus with all features or should i purchase it alone? If alone why ? thanks
SLA escalations notifications
Hello everyone, Have a problem in the Service Catalog. I've created SLA for a Service Catalog request and set up an escalations. But escalation e-mail is send not accordingly to configuration. I set up to escalate request before 50 minutes of overdue. And SD can send e-mail before 55, 49, 40 minutes... Can staff say anything about this issue? Thanks.
Configuring Hour based support plan/contract that are not whole numbers
Hello, we are currently transferring our old customer support system to SCP and we are assigning support plans/contracts to our customers that are hourly based. For some of the customers they have 20.5 hours left in their support packages, and other customers have 20.25 hours remaining. What I mean is that the hours for the support plans are not always whole numbers. Currently, it only seems possible to create hourly based support plans that are whole numbers. This seems like a bug to me. It
Wake on LAN Does not Work
after I tried to Wake on LAN, the process is "Wake up process has been started. [total: 1, Successful: 0, failed: 0, remaining: 1] does not work because the client computer is not alive
CPU Utilization & Cscript Memory Usage FIX
Hi In order to resolve the CPU High Utilization and The memory that Cscript Uses (almost 60 MB per instance). Download Windows Script 5.7 for XP and install it on XP were you execute WMI scripts: http://www.microsoft.com/downloads/details.aspx?FamilyID=47809025-d896-482e-a0d6-524e7e844d81&DisplayLang=en Download Windows Script 5.7 for Servers and install it on OPManager Servers and the servers that you monitor with WMI scripts: http://www.microsoft.com/downloads/details.aspx?FamilyID=f00cb8c0-32e9-411d-a896-f2cd5ef21eb4&displaylang=en
Alcatel MIB
Hi, We still cannot monitor Alcatel devices. We have two devices : OmniSwitch 9700 and OmniSwitch 6850. I added the MIB files from Alcatel site but no success...I can only see the interfaces but nothing else. I manually added the monitors from the MIB browser but I didn't receive any data. Are there any Device Templates to add into the Opmanager? Regards,
Systems Integrator And Managed Services, ArabianITS is a leading IT systems integrator and managed services provider in the Middle East
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OpManager SMS - CDMA Modem
Hello, Is OpManager SMS supported for the CDMA modem?
Notification based on Category and Subcategory
I propose to include an option that allows to add Notification IDs in category and subcategory's register. By this way whenever a new request is created based on its category and subcategory, then field E-mail IDs for notification should be automatically filled out on the basis of previously defined parameters in category and subcategory's register.
Service crashes?
Installed NetFlow Analyzer, and it was working fine for a few days - now the Service crashes every time I try to start it. Windows Event Viewer says it terminated unexpectedly. Any ideas?
modify polling interval
how to adjust polling interval so that all monitors in the monitor group will be affected?
Draft Saving Refreshes Ticket Page
Situation: I have a ticket open. I start writing a reply to the requester. I go to reference some some more information that is attached to the ticket (for instance, information in the resolution, notes, etc). I realize I haven't entered the (for instance) resolution yet, and begin doing so. The open reply window saves my partial reply as a draft which causes the ticket page to refresh. The page refresh causes me to lose whatever information I've entered into the resolution (or any other field).
Help on edit user
Hello, I've Service Desk Plus 7.0 and I would like to edit a user, but this user as SADmin propertie on him, how can I edit him to take that propertie and to access that user, I'm also SADmin but I'm unable to edit him our the administrator user, also I try it with administrator access to change this user with no sucess. How can I edit ? in SQL ? which table? Best regards.
Cannot start ServiceDesk Plus
Dear Sirs, Please help to check and solve our problem as below: SDP run well after the installation is completed. However when we try to restore the database from a backup file it can not start anymore but stopping at "Application Layer Started...." Please see the below for reference of command line screen when we restore the database: ******************************************************************************** * Restore DB Setup Wizard ********************************************************************************
Updating Technician Information from Active Directory
Hi, It seems that the only records that are updated from AD into the requester_fields table are people who are requesters. Is there a way we can update AD information for Technicians also? Or maybe I am missing where the table that also holds technician information is. As we use SD+ as an internal tool, every user (all Reqesters and Technicians) within the company need business groups, team information and cost centres entered as a technician may still have a technical fault, make a purchase
Different Patch Severity on KB2347290
Dear Forum According to Microsoft Security Bulletin MS10-061 (http://www.microsoft.com/technet/security/bulletin/ms10-061.mspx) on KB2347290 for Windows 2008 server the severity is important. But why in desktop central the severity is set to Critical ? Thanks and Regards
Wamp server setup using phpmyadmin?
I have been messing around with the trial for a few days and i am wondering if i can setup the database using phpmyadmin through my wamp server. I searched the forums and didn't find anything related so i figure ill post. Thank you for any response.
Voice Quality monitoring in NetFlow Analyzer - Vote if you need it
Dear users, With VoIP taking over corporate communications in the last few years, we were wondering how important Voice Quality monitoring is to you. Voice Quality monitoring unlike Cisco IPSLA based VoIP reporting, analyzes the actual voice calls (via packet sniffing or CDR) and reports on the QoS stats per call along with call flow details. This module should help you with active & attempted calls tracking, call volume reporting, VoIP QoS summaries, per call stats, find reason for call failures,
Cannot start Manage Engine Event Log Analyzer service
Hi everyone, we install the program on E: disk of our Windows 2008R2 server. The disk was 10gb and after 15 days of log collection it was full. Because the server is a virtual machine, we extend the disk of other 10gb and we restart the machine. After the restart the Manage Engine Event Log Analyzer service won't start and the command prompt says "Unclean shutdown of previous run". What we can do? Kind regards Michele
Report Generation not inlcluded in the Reports
I would like to create a report from the assets for the following details: 1. must generate report for total of computers using a specific software like Microsoft Office 2010. How could this be generated with the following fileds, Computer name, User, Workstation or Laptop, Site and Bios Date. Thank you. Hoping to here from you the soonest...
Windows 7 WMI access is denied error
I have a Windows 7 Prof machine that I added to Ops Manager for monitoring. When ever I try to test the credentials, I encounter the following error message. "WMI - Failed" Failure reasons - Access is denied. I have administrative access to the machine. WMI service is already started on the machine. this machine is not in my domain but DMZ segment. the admin account is a local account.
Netflow Backup
hi, 1- what is the best way to backup netflow without shutting down the mySQL database? we use Legato but the backup administrator keeps saying that the backup is taking too long and most of the times it fails. 2- I need to move netflow to a new server so what is the best way to do this thanks Ramzi
Technician Role: Allow creation of Incident Templates
Adding this as a feature request as I don't believe it can currently be achieved... It would be good if under Roles, you could assign the ability to create and modify incident templates to technicians with a further option to allow them to create and modify their own templates only or modify all templates. This request comes because I have technicians who require access to create / modify templates but do not require the full Administrator access level. Thanks!
USB Policy: Instead of Block and Unblock, Is it possible to do Read-Only and Read/Write
USB Policy: Instead of Block and Unblock, Is it possible to do Read-Only and Read/Write?
body of email not being received since moving to exchange 2010
using the latest version/build of SDP The body of many of the emails to SDP is missing from our tickets since our mail service has been migrated to exchange 2010. We connect via IMAP and POP is not an option as it is not supported in our organization. I understand this is a known issue and wondering if there is an update as to when this will be addressed as it is making our SDP VERY difficult to use as our users have to be asked to email their requests a second time to personal email accounts of
Postal Not Enabled. Contact Administrator
Hi there we have just upgraded to the latest service pack. The customer portal displays in the url, but when you click to submit simple ticket it gives a page saying PORTAL NOT ENABLED, CONTACT ADMINISTRATOR evrything i can see in adin says enabled. What do i do?
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