Request approval
I'm wondering if this is possible... Can you have a request that needs approval before being carried out, in a similar way that a Purchase Order needs approval before it can move to an order? We want to implement forms for setting up new accounts and for adding network permissions, but we'd like there to be an email to a selected manager to approve the request before it gets done. I'm guessing we'd need to upgrade to Enterprise for this and use Service Catalog, but I don't want to pay up unless I'm
requests assigned to group from web form not really assigned
The requests go unnoticed because they seem to be assigned to a group by the user in the webform. But in reality they are not. The group email is never sent and the technicians in the group can not see the request. Only by manually checking every request that came in thrue web form, we can get rid of the problem, but sometimes we fail to do so, and request stay unnoticed for more then a week. Ofcourse this is unacceptable, why is this serious bug still not fixed? It has been promised a couple of
Can we automatically CC the support rep
Hi, Is it possible to enable CC'ing the support rep who is assigned the case. The issue is that - I do not want to enable sending alerts to Engineers when customer replies. In most cases engineers are already on CC. In very few cases I do not want them to make a mistake and forget to CC themselves. Renjith
SLA admin access for non-admin accounts
Hi ManageEngine, I'm trying to figure out a way to let the Service Account Managers and Sales people create/modify/delete SLA without being a full admin in the application. As far as I could see, the SLA definitions are located in Admin tab - Contract Settings - Service Level Agreements. I have a customized role for SAM's and Sales people in which they have full control over the Contracts module. If I recall correctly, the SLA is part of the Contracts module within the application. Which I though
SLA admin access for non admin accounts
Hi ManageEngine, I'm submitting this again as it seems it get lost somewhere. After spending some minutes trying to make it work I've realized the SLA is part of the Contract module within the application but, as the interface to manage the SLA definitions is inside the Admin tab, non-admin users cannot access it, even if they have full rights over the contract module. We need some non Admin users be able to define/manage SLA's within the application. Please let me know if this is possible in the
MySQL Failed to Start!?!
I'm running PMP on linux, and the install was easy, setup was a breeze... but I recently rebooted the server, and the service never came up... strange. It should start with the box, but maybe I forgot to install the service... doesn't seem like it, as when I try to start the program by hand using "sudo sh pmp.sh start" I eventually get this error: "Trying to start MySQL server failed" I tried killing mysqld process, but it didn't work. I also read somewhere someone used the reinitializeDB.sh script,
Move / ReName of NetFlow Collector
Hi, We would like to move our NetFlow Collector server to another box. Weve got the router configs covered, but what we would like to know is the following... In terms of moving the box, is it just a case of installing the software and pointing to the database? Obviously uninstalling the other software. Or, even better, does NetFlow support mutliple collectors? Thanks AJ
Change Manager Access
Hi, Is there a way to configure SDP wherein a Change Manager can only approve certain Changes from a particular group or criteria ? We want to have different Change Manager for each group. For example if it's a Database Management related change, only the DB Change Manager can approve it other Change Managers should not be able to approve the Change Request. Thanks, Jon
There is a difference in the Agent version
After upgrading the Desktop Central Server, the client Agents are not being updated. License Type: Enterprise Edition-Registered Version Product Name: ManageEngine Desktop Central Product Version: 7.0.0. Build No: 70224 Agent Version: 7.2.24 Distribution Server Version: 7.2.16 Number of Systems: 5000 The updated Agent Version is 7.2.24 however most of our client systems are showing the older versions 7.2.2, 7.2.16, 7.1.28 like so... because of this we can not apply the configurations and other tasks
Configurations lost after upgrade
after upgrading from desktop central 7 sp2-16 to desktop central 7 sp2-24 it currently shows no configurations yet I receive the following email just like it exists Hi, Task Name : DownandDraft Task Started at : Sun Jul 17 16:00:02 EDT 2011 Task Completed at : Sun Jul 17 16:03:53 EDT 2011 Patch Scan Status : 26 systems have been scanned successfully , Scanning failed in 0 systems and 81 systems not scanned. Patch Download Status : 430 patch(es) have been successfully downloaded. 0 patch(es) could
How to add Organisation details to more requestors
Hi, I need to add the same organisation to some 50 users.How this can be done at a time.I have added the Organisation Details as an additional Requestor Field.Please suggest me how can this be done at a time rather than assign one by one. Thanks & Regards Silsha
Report on incidents with no notes
We need to run a weekly report to bring back all calls on hold or open that have has no notes added.
about mailbox
hi! I'm have a problem. I dont understand why necessary create two mailboxes and i don't now how to do it. Pleace explain me Thanks, inessa
Deploy Virtualbox
hello, I am trying to deploy an update to virtualbox to all my machines. How would I do that in Desktop central using software deployment? Thanks, Ravalox
Office 2010 deployment with Desktop Central
Following the white papers I have attempted to deploy Office 2010 in my Windows 2003 domain. I get a message that says the configuration has executed, but Office does not deployed nor does the old version get removed. it makes no deference what OS the client has. Nothing in the event logs. Anyone else with this issue or any suggestions?
HTTP Status 500 - Error when accessing SDP
Have recieved this error twice in the last two days. I solved it by restarting the SDP service. What can be done to solve the problem for good? HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: org.jboss.util.NestedSQLException: No ManagedConnections available within configured
problem with sms alerter.
Hi, Sinds a few days, I didn't receive my sms notifications. Last week, I have created a bad sms profile (with a wrong mobile number). Is it possible that my problem is caused by a queue to the wrong number? Regards, PYM
Business Rules
I currently have business rules to set the service category. I create a new ticket, and it says the business rule is applied in the automatic email, but when i check the ticket, there is no service category assigned. Help please
Constantly unable to remotecly connect to workstations...
We're running v8 build 8013. It seems like we're constantly having problems connecting to workstations when trying to remote control then. All of our workstations are using v1.05 of the agent. It seems 2 out of 5 attempts results in a failure. If we try the machine a few days later, we can usually reconnect to it. It's not a firewall issue--we have completely disabled the firewall on all of our workstations. Because of this, we've had to resort to another remote control utility. Most of this seems
Field Labels not fully visible for Additional Asset details during New Asset Entry
We have added few additional fields in the Asset - Additional Fields details and Workstation Additional Info using Configuration Windows of the SDP software. However, it is seen that when the length of field Labels is more than about 20 Characters, the field Label Text does not Word wrap and it appears truncated to the user entering the details of the new asset. This problem however does not come when the asset details are edited later. When the editing is being done, then all the field labels appear
How to - Multiple SLAs associated with a single incident?
I have a situation as indicated below: The SLA defined for an incident for an asset is 10 hours. The IT person has to resolve and close the incident/ call/ problem raised against the particular asset within 10 hours, else Rs. 10/- per hour shall be deducted from his salary for every hour he takes beyond the defined 10 hours. However, he is permitted to provide a temporary standby asset in place of the original defective asset. The time starting a standby has been provided, shall be excluded from
Runaway Java processes?
Hi All, Recently installed NetFlow Manager (64bit - linux) - and it all is nice and well. We have noticed however that since running NetFlow Manager, that it is starting an huge amount of java processes, and they never seem to be killed. As the attached graph indicated, we litterally have a linear growth in process count, and they never seem to be killed at all. I am worried that the amount of java processes spawned, will eventually kill our server. We currently have 452 java processes running,
Merging Accounts
I do like Support Center Plus. My biggest issue which is getting bigger each day....is merging accounts. I know you have said you can make sub accounts but guess what, they are still listed separately. So an account changes names or an agent adds it twice or more and everything is spread out. Now try to view requests...Nightmare. Please, please, please save us from this madness!
Machine does not register
Hi, I have a machine which was first added to Desktop Central under a different name, eg. name1 and has now been renamed to name2. In SOM it would show up as name1 in the incorrect site location to where it really is. To try to rectify this I attempted to add the machine using its current name, the AD scan found the machine and when I selected it and pressed ok the result showed as added, when I looked for the machine it was not in the SOM list. The SOM list still showed the old name, name1, so I
Firewall Analyzer 7.1 and IPtables
Hi, I've set up FWA 7.1 and using iptables from a linux based firewall. I'm not seeing IN traffic graphs, but does display the OUT traffic (which displays correctly). It appears that the Window field is not sent on packets than come inbound and I'm not sure why. I know that this is a issue w/ my linux based firewall, but I was hopeing you have seen this issue before. 10.10.10.1 10.10.10.2 + |12|Jul 16 18:05:11 kernel: ACCEPT IN=br0 OUT=vlan2 SRC=10.10.10.2 DST=84.112.98.213 LEN=60 TOS=0x00
There is a difference in the Agent version
After upgrading the Desktop Central Server, the client Agents are not being updated. License Type: Enterprise Edition-Registered Version Product Name: ManageEngine Desktop Central Product Version: 7.0.0. Build No: 70224 Agent Version: 7.2.24 Distribution Server Version: 7.2.16 Number of Systems: 5000 The updated Agent Version is 7.2.24 however most of our client systems are showing the older versions 7.2.2, 7.2.16, 7.1.28 like so... because of this we can not apply the configurations and other tasks
Multiple group seletion for member report
Allow group member reports to use more than one group so I can export members of several courses in one go. Peter Green
unchecking "User must change password at next logon&quo
How can I keep this from being checked when I use the csv import to create users? I'm thinking I need to send something in the userAccountControl field but I don't know what. Thanks
Service Desk + - Preventive Maintenance tasks fail to start
Hi there, We migrated our SD+ 7.5 build from a win2003 server to SD+ 8.0.0.8 on a win2008 SR2, and since then have noticed that the preventive maintenance tasks fail to run unless the SD service has been stopped and restarted. We've had a look at the serverout logs to find what actually happens at those scheduled times but cant see anything out of the ordinary, apart from the fact that theres no entry for those tasks. Currently all we have as a workaround is a scheduled task to stop / restart the
Link Message Tracking Center in Exchange Reports
Exchange Message Tracking Center Ebrahim Ahmadi
Unlock User
Hello, Does anyone have any idea how to restrict the AD account searching into specific OU? I tried to grant Account Unlock Right to one user, and he is only allowed to search users under one specific OU. When I granted the Unlock right to this user, I found that he could use search function to see all AD accounts!!! Please help. Many Thanks, Wesley
display chinese character error
Hi,surpport I test the ADmanager Plus in my domain (Use Win 2003 Server, simplified chinese edition), but when i try to report all domain users in "AD Report", it can NOT dispaly chinese character in "Diaplay Name" column properly. I try to change the browser's ecoding method and it seems do anything. Please see the detail drawing (s1.jpg). How to correct this error? Thanks! harry 2008.5.13
Which product do I need for this...
I need a user to be able to login as and edit the following fields of any account (aka all staff) in a particular OU (aka Staff). Fields are: Title, Department & Company on the Organization tab. I have downloaded the trial for Self Service Plus and it seems that a user can edit their own details from the General & Address tabs only. Any clues?
Enhancements needed for password policy administration
Hello, We are starting to use ADManager more and more and noticed that password policy section appears to ack a few needed options to help us enforce our password requirements. Basically, we'd like to be able to specify the special characters allowed in a password, plus the ability to enforce the history. We understand the AD will govern these things ultimately, but if we can enforce these rules without hitting our DCs until the password validates in ADManager that would be even better. Cheers,
Templates missing some AD groups
Hi, when I am trying to create a template for user creation .. some of our security groups/distribution groups are missing from the selection box for "member of" Any ideas ?
Report viewing
Hi, I have a question about viewing reports. I would like to know, if its possible to view some reports from different groups in one list. From the group "User Reports" the list "All Users" and "Real Last Logon" at the same time in the same list, for example. Another example is, the list "All Users" and "Coputer Reports" at the same time. Further I want to export this list.. So if I have several reports from different groups, I want to view them in one list. Is this possbile ? How can I manage it
Where users were ocked out
Is there any way to find out where (computer) users are being locked out using ADManager Plus? Thanks in advance.
AD Report
Is there any report (like Folders accessible by Account) that will only list the folders that an account has access to and not every file.
ADManager 4.3 Freeze after Login
We just purchased and installed ADManager 4.3 everything went great, I could log-in with the default template everything was working well. Our server went down for a re-boot this morning, and now when you connect to the We Page, you can log in and the page just goes blank and never refreshes. As well the default Temple that's there after the install doesn't work either. Any Ideas? I re-installed the program on a fresh build of Server 2003, and upgraded teh License and still the same thing.
Different Groups, one List
Hi, I need some help to view two different group reports in one list. For example: I want to view all Users from the User Reports AND view the Real Last Logon at the same time, in the same list and want to export one list with both entrys. It is important for me to view the "Last Logon Time", "Password Status", "Account Status", "Membership of Groups" and the "Logon Name" at the same time in one list. It would be nice, if this even works with two (or more) different groups, User Reports and Password
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