Request approval
I'm wondering if this is possible...
Can you have a request that needs approval before being carried out, in a similar way that a Purchase Order needs approval before it can move to an order? We want to implement forms for setting up new accounts and for adding network permissions, but we'd like there to be an email to a selected manager to approve the request before it gets done.
I'm guessing we'd need to upgrade to Enterprise for this and use Service Catalog, but I don't want to pay up unless I'm sure it can be done!
Also - can you have different change approvers in the Enterprise Edition for different classes of change? Changes to the servers may be approved by differnt people who would approve changes to the routers, for example.
Can you have a request that needs approval before being carried out, in a similar way that a Purchase Order needs approval before it can move to an order? We want to implement forms for setting up new accounts and for adding network permissions, but we'd like there to be an email to a selected manager to approve the request before it gets done.
I'm guessing we'd need to upgrade to Enterprise for this and use Service Catalog, but I don't want to pay up unless I'm sure it can be done!
Also - can you have different change approvers in the Enterprise Edition for different classes of change? Changes to the servers may be approved by differnt people who would approve changes to the routers, for example.