I'm submitting this again as it seems it get lost somewhere.

After spending some minutes trying to make it work I've realized the SLA is part of the Contract module within the application but, as the interface to manage the SLA definitions is inside the Admin tab, non-admin users cannot access it, even if they have full rights over the contract module.

We need some non Admin users be able to define/manage SLA's within the application.

Please let me know if this is possible in the current build.

Thanks in advance,

Roberto.