I'm trying to figure out a way to let the Service Account Managers and Sales people create/modify/delete SLA without being a full admin in the application.

As far as I could see, the SLA definitions are located in Admin tab - Contract Settings - Service Level Agreements.

I have a customized role for SAM's and Sales people in which they have full control over the Contracts module.

If I recall correctly, the SLA is part of the Contracts module within the application. Which I though they would be able to access the SLA definitions in the Admin tab, but was not the case.

Could you please confirm this is a lack in the product or let me know if I'm doing something wrong?

Thanks in advance,

Roberto.