We would like to modify the requests call sheet printed by the technician upon closure of the call for getting the acknowledgment of the users.

The fields present in the standard call sheet need to be edited- few fields need to be deleted and some other fields need to be added so that the user does not have to sign on the call sheet containing fields irrelevant to him. The relevance of the fields would be decided by the IT incharge and hence decide on the fields to be added in the call sheet.

 

Please advise on how to modify the call sheet for requests, which would be printed by the technician.