Service Request field dropdown reference a list of departments
Hello all Trying to create a field called Departments and it be auto populated by the list of departments that get imported from AD on my requester. Any ideas? I'm assuming it would be a script I put in the rules but I'm not sure what the script would be
Is there any way to automate to add notes in tickets when it was assigned to Support group?
Is there any way to automate to add notes in tickets when it was assigned to Support group?
Report on year to Date Open Tickets by Age to include Status
Trying to identify if this query is including tickets in an Open status. Looking to identify any that are in Resolution or Closed status: select wo.WORKORDERID"Request ID", qd.QUEUENAME "Group", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME
Trigger task on date in field
Hello, I am trying to improve our offboarding functionality. My problem is very similar to what Matthew is describing: Trigger Task on Evective Date (manageengine.com) To summarize: I have a form for offboarding and this form contains an additional field
Script to add custom field text to subject line
We have a trigger setup to send an email to non IT people when a New Hire is brought on. I created a form rule to add the employee name to the Subject line. the script is below /*Set subject line from employee name*/ var subtext=" New Hire Request: ";
App Config File - Login Users
I've recently moved over a few iOS devices to MDM and wanted to get as much pre-configured for the users as possible. I'd like to have specific managed apps loaded with the user's login details at enrollment. Can't this be done by adding the app config
Different computers with the same names
Hi, When I try to add 2 computers with the same name in the Endpoint Central section, a new one is added over the old one in the Stock-Computer section. How can I fix this problem? Good Work.
Reporting - inaccurate data being produced on Active Requests
Hi there, I seem to be having issues with producing accurate reports that relate to my team's workload. The steps I take to produce the issue are: Click on Reports > New Custom Report Tabular Report Module: Requests/All Active Requests Proceed to Report
Feature request - ability to filter out result via right-mouse click
Hi there, I'd like to submit a feature request that I think could be quite useful. When you click on Requests, and use one of the filters, e.g. All My Requests, could there be functionality built in which would allow you to drill down into that list further?
Logons using Smart Cards
My organization just started requiring smart card logans to the domain. SD had been set up using user ID's/passwords that were synchronized with Active Directory. Now, with the smart card lagon requirement users cannot use their old domain user ID's and passwords to access the SD portal. I do not want to set up passwords for 400+ user accounts in ServiceDesk. Is there a way to configure ServiceDesk to identify the user via their smart card lagon (through Active Directory) and not be prompted with
Question about software deployment with install parameters
Hello, I've got a piece of software that I'm installing to multiple remote offices. The installation for each site has a specific set of installation parameters, even though the software itself remains the same. Do I need to create a software package
Stop agents from entering patchmanager
Hello, by mistake, through the administration console, I sent the "command" to add all the domain servers to our patchmanager system. Currently we have 2 patchmanager servers that work independently, the only thing in common is the Windows domain, between
View timezone details in Application Manager
Hi Support, Can you please help me understand how can I view the timezone details in Application Manager against all the date time fields? E.g. Thanks!
Problem in loading field while editing a request life cycle
Hello friends, When I want to create or edit a request lifecycle and make some fields mandatory or optional in a transaction, there are no fields to select. In addition, it is not possible to create a custom request filter on the requests page, and nothing
Abnormal interaction between SPD and ADM
We use ADM on SPD to manage the connection, and we have also configured ADM. However, when jumping, the situation prompts as shown below. Is this an issue with SDP or ADM.
How can I stop logging (or reduce logging) on agent machines
I regularly require to compile software/firmware - with the agent installed, this has slowed down compilation to the point that the compilation hangs. I have noticed that the logs in "C:\Program Files (x86)\ManageEngine\UEMS_Agent\logs\uesFaUserX.log"
Access Token not found
Hi Guys m trying to configure o365 oath for manage engine service desk plus for some reason its giving me below error following below wiki.Anyone can guide ? https://help.servicedeskplus.com/configure-azure-as-authentication-server
Problem with UDF Sending Using API
I'm unable to send UDF values using the REST API, UDF Fields added see the attachment, API Request Body: { "request": { "subject": "subject", "description": "desc", "requester": { "id": "4503", "name": "API" }, "udf_fields": { "udf_sline_301": "Ahmed
Mail Fetching using Microsoft Graph
Hello, I have SDP product latest version, and i want to configure mail server settings on it. I have office 365 subscription. But i cannot configure the mail server settings & fetching properly From my side, i created registered app on azure portal but
Mail server configuration
While configuring the mail server (Microsoft office /Azure) into PMP do we need use the same email id/account (to send notifications to users through PMP) which has been used to make configurations in azure portal or we can use any account / mail id present
Resources & local Accounts sync with domain
Post discovering / adding Resources & the local accounts into password manager pro if the accounts or Resources get deleted / Removed from the active directory then also post sync the accounts/ Resources remain into PMP. Is there is any way that post
ADSelfService Plus Hight available
When trying to configure HA on two application nodes, a problem arises that the master node indicates that the cluster has been created, but there is no display in the slave node. You cannot access a virtual address. The ServerOUT log shows Adding conf
Phishing-resistant FIDO Passkeys support now available with ADSelfService Plus
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6403. Feature FIDO Passkeys for phishing-resistant MFA: FIDO-compliant device-authenticators like Windows Hello, Apple Face ID/Touch ID, Android Biometrics, and security
Auto assign incident/request approvers
We've created a special subcategory for requests/incidents. Any incident that uses this subcategory needs to be approved by specific individuals before it can be closed. We're using SDP 8112. Is this possible? I saw where I can manually add approvers, but this will get cumbersome quickly, and people could forget to assign the approvers. Thanks!
Add Approval to incident template
How do I set up approvals on an incident? When I go into new template the only thing showing to the left is Technician. I would like to have the system send out an approval request and set up who can approve it. Is there anyway I can do this?
Enroll laptop/surface pro issue with license
Hi, I am a consultant for a company that has purchased a license from ManageEngine. This license is "Security" edition and works correctly in all modules, but when we want to assign a Surface device to a user, it gives us a license error message if the
Generate First Response Violated Report
Hi I would like to generate a First Response Violated Report. I have done the configuration in Setup > Reports and created a customized report. I have configure the Filter: However, its generated a wrong report. please help regards
Tracking MSIX packages in Software Inventory
Hello, My company started trying New Teams manually, and to try and determine how many users are using the new platform, I wanted to use the software inventory in Endpoint Central. Sadly, there is no record of new teams in inventory. What can I do to
iPads losing wireless connectivity due to "Disable MAC address randomization" not sticking.
I have 15, one year old iPads in Kiosk Mode that are now losing connection to our wireless network. It seems that the culprit is the Disable MAC address randomization settings not sticking. At some point this gets turned back on and the iPads can no longer
How to create Multiple Child Requests from a Parent Request?
Dear All, How can we auto. create three (3) child requests once a Parent request is Raised? We would like to auto. create those child requests which will be assigned to the specific Templates, Group, Technician and has its own SLA defined and those child
[Free webinar] Reduce service desk expenses in five quick steps
Hi there, Cost reduction strategies involve time-consuming plans, and often fail to curb IT expenses effectively. Discover five immediate steps you can take to optimize service desk expenses, while improving service desk efficiency and productivity. Join
Reassigned a scanned product to another product type.
Dear all, I have created a Product Type named "Laptop" and I reassigned the product (which was scanned devices) to this Product type. The scan no longer works. Does that mean that we can't move a product "scanned" to another Product type?
How Many Users does PMP Support?
I noticed our license says 100 ADMIN limit but how many standard users can PMP support?
Deploy Immediately Option for Configuration Collections
Deploy Immediately Option for Collections This missing feature is a real problem for us. There is only a deploy option, and it takes a variable length of time for something that should be instantaneous across all targets. Thank you!
Maintenance Tasks Failed to Generate
Hi, I have 10 maintenance tasks that automatic generate every day. In the last week they randomly fail to generate.
api v3 get image from description (notifications or notes)
Hi! How to access the images in the description of notifications or notes? use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an
Transfer Request from Old Server to New Server without affecting the Configuration
Customer wants to migrate the SDP MSP to New Server. This is the scenario: Old Server : Has two Accounts Messy Categorization and Template Created Full Backup from Schedule Backup Must be up and running during migration since other Accounts is still using
Add ''Part No.'' of the product in a report
Hello SDP, I would like to create a report and add a column which will list the ''Part No.'' field of the product located in the Asset Management - Product. I cannot figure out how to do it The query of a basic tabular report as in the attachment + the
Users generated with LDAP or AD
Hello SDP community, Is that correct to say that when we import users to SDP through AD or LDAP it will also generate Department CIs? If that's true. Is there a way to avoid the departments to be generated as CI but only as attrbute? If that's wrong,
Announcement statistics
Hi, Is there a way to get a list of the requesters and technicians that clicked on an announcement? Regards, Gino
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