Reports - Assets per User
Is there any way of generating a report which shows all assets assigned to a user or department. We are using this system to control assets and would like to print out those assets assigned to a user for a signature to then be put on file? Regards
Warning when sending notification to an email not associated with a user
Our organization has a number of email distribution lists, including one for all staff. When sending email notifications from the Requests, Changes, and other modules, ServiceDesk Plus allows you to type in an email, which is excellent. A helpful enhancement
M365 Security Plus build 4608 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4608. Issue fixes: An issue where the deletion of any profile in the Audit, Alert, and Monitoring modules causes all scheduled reports and profiles to be deleted
M365 Manager Plus build 4608 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4608. Issue fix: An issue where the deletion of any profile in the Audit, Alert, and Monitoring modules causes all scheduled reports and profiles to be deleted has
Registry alerts
Hello there! I am trying to set up email alerts to notify me about registry changes and access. However, I am unable to get a single message. While I am quite sure I have configured everything fine, as found here, it seems I need to enable some things
Support Rep Changed to 'System' in Tickets
In the old help desk (v8) support representatives were able to email in tickets and the ticket would correctly show as coming form them. Why does the new system change the contact to 'System'? We have support managers that email in/forward in tickets
email alerts
Hello, One of my clients just recently installed Log360 with Event Log Analyzer, UEBA and AD Audit Plus. They're complaining that they're receiving too many emails from the default threath alert. How can we change it so it stops sending so many emails?
How to see what the agent is doing on a Windows server?
Hello, I wanted to know how I can see what the agent is doing, my question is which agent log file tells me which patch it is installing. Sometimes, I don't know what the server is doing and I would like to know if it is actually applying a patch or doing
Patch Tuesday updates - February 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5034687, 2024-02 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5034620) (ESU) KB5034687, 2024-02
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How can we populate the Users on the Request Additional Field belonging to Specific Department's?
Dear All, We have created a Request Additional Field which will populate users available present in our Servicedesk plus using below Script using FAFR form load. Script : var userList = "GUDF_CHAR7"; $CS.referField(userList, "users", {url: "/api/v3/users"});
Struggling with LDAP
I'm trying to implement LDAP in a test environment so we can use LDAP authentication. I can't get most of the queries to work that i have been able to validate in Active Directory, so i'm forced to export 37k records. Ok, fine. Except i'm only able to
Patch Tuesday updates - February 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5034687, 2024-02 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5034620) (ESU) KB5034687, 2024-02
Patch Tuesday updates - February 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5034687, 2024-02 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5034620) (ESU) KB5034687, 2024-02
[ServiceDeskPlus] weekly automated ticket
I want to create a task that automatically creates a ticket every other Thursday to remind me to check the status of changes to employees who have been issued fleet vehicles. Upon the ticket, I need to acknowledge read of the ticket and: 1. If No new
CD-ROM Read Only except for Trusted Devices
Hi, I cannot seem to be able to set it so that CD-ROM device types are read only for everyone but not blocked - so essentially can "burn" to CD/DVD - for CD-ROM in the trusted devices list. I do not want to do this via computer group as it will be an
Exclude certain patches from health graph?
Is it possible to exclude certain patchs (like bios) from the health graph or status? We want to be able to monitor bios updates but are not going to apply these as frequently and would like to not have systems show as highly vulnerable due to this.
Log360 Suite - Migrating DB & ES to remote servers
I have Log360 Suite with six components (AD Audit Plus, AD Manager Plus, Data Security Plus, Log360 & Log360UEBA) on a single Windows Server 2019. Despite tune-ups and increasing resource allocation to 128GB RAM, we're experiencing performance issues.
First Responce in Servicedesk Plus
I'm currently using ServiceDesk Plus for MSP. Is there any another ways to mark first response except sending E-mail message? For example when technician calls back to requester by phone,I think it can be determined as first response. Is there any ways to mark it in Request and stop timer for first responce? I mean tool like "Mark as first response sent" available in Support Center Plus. Thank you!
Disable device control file-level audit for specific endpoints?
Recently, we've seen some of our workstations consume a LOT of storage in the Manage Engine UEMS Agent install folder. Upon further investigation, I identified the following folder was growing out of control: C:\Program Files (x86)\ManageEngine\UEMS_Agent\DeviceControl\device\fa\backup
[SDF-70265] clickable hyperlink within field OR link solution page to a CMDB entry
11.1 Build 11123. Professional w/ CMDB and Service Catalog added component. This has been discussed before. posting in case there has been an update or work-around from anyone. I would like to create a custom field under a CMDB entry containing a hyperlink
Problem with saving on exiting report
Sometime we run exiting report but when we save, it save overwrite on another report.
[SDF-103120] Changing request status on reply introduced more clicks...
On version, prior to 14.1, all I had to do was to select an option from the drop-down menu when replying. Now, another popup window pops up (On Hold Scheduler) and then you have to click the button. We don't use this feature. How can I disable this?
Moving from Windows 10 Pro to Ubuntu - restored data was successful but unable to access the Web UI
We have 13k tickets, attachments etc, the restore of the backup file was successful and I can start the app with sudo sh run.sh but I am now unable to access the Web UI. I tried with Ubuntu Desktop and Ubuntu Server. Any ideas on how to fix this? Build
manageengine pam360 Number of passwords that violate password policy
Hello, I'm facing an issue with the password policy and all my resources were shown as non compliant.
imported requests and associated assets
Dear Valued Team , i have question here i prepared excel sheet from my old system to import it on servicedesk plus and also imported the assests by sccm connectotor and assets are assigned to user when i open new request the issue here is for imported
SCCM and Product name
Hello SDP community, The SCCM scan seems to generate some strange product name. Is that a bug? See screenshot (laptop) In the screenshot, there are 2 machines that I would like to reconcile. The one above has a strange product name (scanned by SCCM),
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Email Notification to Solution Creator/Owner Based on Review/Expiry Date
Is there a way to send an email to the person who created a solution that is based on the review or expiry dates in the article? You can send an email to the Topic Owner but not who created the solution. We don't' use topic owners so that is of no use
Install APK Endpoint
Recently, we have published the "application server" in the company on the internet, and fortunately, the connection has been established from the outside and the main panel can be seen. But the problem we encountered is the issue of installing the relevant
Setting Priority by FaFR doesn't work anymore (Change Module)
Since 14505 this code doesn't work (doesn't work on 14600 either) OnValueChange for Impact and Urgency var Priority_Matrix = { "4. University": { "4. Very High": "1", "3. High": "2", "2. Medium": "3", "1. Low": "4" }, "3. Institution / Computer Lab":
Import domain name during LDAP import
Hello, despite my previous answer (https://pitstop.manageengine.com/portal/en/community/topic/sdp-doesnt-fill-domain-name-in-users-details-during-ldap-import) marked as "Answered", I stil can't resolve this issue. As Dinesh said, I can configure default
When was a report last run
I know this was asked about 14 years ago, but didn't see any good answers. We have a lot of reports created by various people over the years. How can I tell when was the last time a report was run, so we can go about removing those that are obsolete and
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Upgrade to the latest Secure Gateway server build now!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please Download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90105) on this readme page.
Reconcile users
Hello SDP community, We have a number of users duplicate some have been created manually and others imported via AD. Is there a way to reconcile the duplicates as it is for Assets? Thanks in advance for your help.
Imported AD users have "full name" as username preventing SAML from working.
I want to use SAML for PMP or at least test how this works for then other sites. We use WatchGuard Authpoint which lists PMP as supported and even has a guide for setup. All good with setup but on logging in I get "SAML Auth - SAML SSO Failed.". Checking
ServiceDesk and CMDB data integration
Hi guys, I have question regarding using and integrating cmdb with SD+ requests. Lets have the following two cases: Case 1: I want to have a request in SD where ppl can request for share folder creation and provide some details such as owner etc. When
No Managed Server
Hi, I am in the process of trying to trail the enterprise version the application, however I am currently having trouble setting up any applications. I did the following: Installed Central Installed Probe Logged in to Central Went to Applications > Download
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