Users generated with LDAP or AD
Hello SDP community, Is that correct to say that when we import users to SDP through AD or LDAP it will also generate Department CIs? If that's true. Is there a way to avoid the departments to be generated as CI but only as attrbute? If that's wrong,
Announcement statistics
Hi, Is there a way to get a list of the requesters and technicians that clicked on an announcement? Regards, Gino
Why Task Owner gets Empty once the Owner is Removed as Technician?
Dear All, I've noticed that If I've removed a Technician who was assigned and resolved some Tasks (as owner) previously, the owner field of the Task gets empty. Regards, Wajahath Farooq
Creating a new request via URL
I am trying to create a new request and pass data to it while using this. I am unsure what the proper formatting of the url. to start what would our URL be to creat a new request without data then what would it be to pass the data through? something like
ServiceDesk Plus MSP Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus MSP- Remote Asset Explorer (RAE - Distributed scan) will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent/DC) for the inventory of Windows, Mac, and Linux
Generated wrong Report in 'Reports'
Hi All, I would like to generate the First Response Violate Repo I set the filterFirst Response Overdue Status is TRUE. However, it generates an incomplete report seem it is wrong.
Mail to ticket
Hi everyone, I'm starting to play with the Service Desk Plus, by configuring the Mail to Ticket I can verify that every email that arrives generates an incident. I would need to know how to be able to use some configuration or script, to move the flag
How to Hide "Submit for Approval" option?
Dear All, Please let us know, how can we hide "Submit for Approval" option under the Action dropdown? Regards, Wajahath Farooq
REPORTS WITH NO DATA
Is there a way to prevent the scheduler from sending reports when there is no data? Our managers only want the reports when there is data. There should be some way to skip sending it when there is no data.
Problem in Technicians picking the ticket
We have installed free edition of Servicedesk plus and configuring it. In technician login they are not able to pick up the tickets. Is this feature restricted in Free edition. If not, pls. help in enabling this feature.
How to make Notes Mandatory on Service Request while setting the Status to onhold?
Dear All, Is it possible to make the Notes Mandatory for the Technician (During Edit) on Service Request only when the Technician is Setting the Status Manually to onhold? Please note, we don't want to make Notes mandatory while we are sending the request
Reduce service desk expenses in five quick steps [Free webinar]
Hi there, Cost reduction strategies involve time-consuming plans, and often fail to curb IT expenses effectively. Discover five immediate steps you can take to optimize service desk expenses, while improving service desk efficiency and productivity. Join
Revoking the service pack for build 14610
Dear users, We have revoked the service pack and installation file for build 14610 from our website as customers using ServiceDesk Plus connected to MSSQL server in their environment have reported issues due to inconsistent connectivity with the database
SD Plus v14620
I saw 14620 is available but can't install this one. On attempting to install this on test instance on v14500 I received the below on linux installation using postgresql. This was not a problem with patch v14610. The certificate already exists. I tried
OpUtils switch ports
Hi, currently testing OpUtils and noticed that I have certain Cisco switches that only show ports that are active, but all unused ports are missing. This makes a 48 port switch a 17 port switch in OPUtils. Is there a way to manually add the missing and
Your invitation to join our LinkedIn Live on AIOps
Hello there! We are conducting a LinkedIn Live session on AIOps (artificial intelligence for IT operations) titled "Mapping the impact of AIOps for CIOs, CTOs, and IT managers." AI is everywhere and the hype around AI in IT operations is as real as it
Problem in QR Code Created for Mobile Device Enrollment
Hi Friend, We cannot Enroll Mobile Devices Since QR Code Generated For Scan in Mobile Device And Sent via Email is invalid. We Are using Endpoint Central 11.2 Please Help Us to Resolve This Issue.
Possible to exclude mobile devices from Azure sync?
We're currently in process of migrating to Intune for MDM and I've noticed that some phones flagged as personally owned are being imported into SD+ inventory. Ideally, I don't want any mobile devices imported as we only use SD+ to track computer asset
Custom start menu and taskbar
What is the best practice if I want to customize the taskbar and start menu on Windows computers with Desktop Central? When the domain user logs in to the computer I want my custom taskbar and start menu to be what the user's see with some apps pinned
Is Windows 10 smooth to use?
Xin chào
Behavior of Import Users from Active Directory
Hello, we use AD groups and "Import Users from Active Directory" feature in PMP. AD users are imported into PMP, on a schedule, into groups who then have resources shared to that group. The issue we are having is that disabled and deleted users in AD
Track email transfer
Hello support team, We have received an email to our support email address, which we later did not find in the Service Desk incident queue. Is there a log in Service Desk Plus in which the incoming mails are processed into tickets? I only wanna know if
My approval cannot be displayed on the SDP requester interface
SDP VER: 12.0 构建号 12000 Hello, Unable to display pending approval data in the approver interface. The first image is during preview The second image is the user interface, only showing the other three, my approval cannot be displayed
Unusual login detected pop up
Hello, I just upgraded Service Desk to version 11203 from version 11139 and noticed a new feature. Please reference pop up below: How can I check the details of the unusual login detected? It keeps popping up quite a few times. Where can this be configured
Query to get Request Ageing info.
Version : 14304 DB : PGSQL OUTPUT: SELECT LONGTODATE(wo.CREATEDTIME) AS "Created Time", wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", cd.CATEGORYNAME
Force immediate check for configuration changes.
Is there a way to bypass the 90 minute refresh cycle and force an agent to check for configuration updates other than rebooting the computer?
Change Actionable email submit giving error
All We are getting the below error message on Change Approvals viz email. The workflows and Integrations are setup and it just started happening the last few days. We are getting this on the top of the approval email and we have never seen this before
First Response Time When Press Start Work
Hello Dears , As i know first response time calculate only when technician reply to requester and send it by Email . My question is if its possible to calculate response time when technician press start work ?
Survey with Smiley
How can I enable survey in ServiceDesk Plus with Smiley option. Only text option is already there, but I looking for Survey question with smiley Shajeel
Re-enable admin account from CLI?
Hi, I've got a scenario question here. I'm looking at the free version, and this only allows for one admin account. If I were to use AD for external auth, and there is any issue, is there a way to either re-enable the local admin account or switch the
Getting all non-resolved tickets via API
Hi Team, I am trying to export all requests based on the subject and status as below: $input_data = @" { 'list_info': { 'row_count': $per_page, 'start_index': $index, 'sort_field': 'subject', 'sort_order': 'asc', 'get_total_count': true, 'search_fields':
Endpoint Central Workshop - Europe Edition
Curious about unlocking the product to it's full potential? Finding yourself grappling with product challenges? We got you covered. Attend our Endpoint Central workshop where you can immerse yourself in cutting-edge strategies, interactive sessions and
Windows Updates renamed when installed through Patch Manager Plus
Why are Windows updates renamed to 'Update for Windows KB[1234567]' when installed by PMP instead of their standard name like '2024-01 Cumulative Update for Windows Server 2019 for x64-based systems (KB[1234567])? P.S. These are just made-up KB numbers
Installed Software on Windows
How does VMP determine the "Installed Software" on Windows? Can we find any helpful information from the agent logs to help us determine install location? We are trying to remediate "Vulnerabilities With Manual Resolution" and this information would be
Agrent unable to see central server but can see notification server.
this agent is on a differnt subnet then my other agents ie 192.168.1.0/24 all connect fine 192.168.2.0/24 install correctly but fail to see central server. I have completely disabled the firewall for testing so i know that is not an issue both on the
Service outage dashboard
Has anyone come up with a clever way to show a service outage dashboard on the requester portal? Something that shows information on known system outages and their status. I was hoping to leverage the Executive Dashboard feature to build something from
What does patch missing mean?
Hello, I have a question why I have so many patches in the "missing" state, although most of the patches are installed automatically, there are some that are always in the missing state, I don't know if it is because there is an error when installing
Downloading global-meta-data.xml failed with error code : 12175, ticket#4699306
Servers are not able to scan and identify missing patches with following error "Downloading global-meta-data.xml failed with error code : 12175" Please refer ticket 4699306. Endpoint central engineers are not able to provide resolution on this since past
Device Control Policy Applied to Users not Devices
Hi, Is it possible to assign a device control policy to a user group, instead of a device group. We want it so that we can create a group of users, they can go to ANY computer and they can use lets say removeable storage, but anyone else using that computer
Masterclass 2024: Episode 1—Getting started with ServiceDesk Plus Cloud [Feb. 28]
Hi there, We are excited to invite you and your team to this year's ServiceDesk Plus Masterclass series. In the first episode of Masterclass 2024, you can learn how to set up basic and essential configurations to get started with ServiceDesk Plus Cloud.
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